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Business Profile

Collections Agencies

Arcadia Recovery Bureau, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Arcadia Recovery Bureau, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS Account is DISPUTED! **************** continues to send this account to different agencies! **************** submitted incorrect billing for my account which has resulted to my insurance being used in Tennessese and other states I'M dealing with this legal issue as we speak because of their mess up! Arcadia stop harassing me and my credit this mistake is ****************'s issue! Cease and desist Arcadia!Account *********

      Business Response

      Date: 05/02/2023

      Thank you for giving Arcadia Recovery Bureau, LLC the opportunity to respond to this consumers complaint. Per the consumers request, we have marked the account as disputed and as a cease and desist, and the company will no longer attempt collections on this account.

      This is a communication from a debt collector. Thank you.

      ************************************, Esq.

      Chief Legal and Compliance Officer
      Office: **************

      Customer Answer

      Date: 05/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:04/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arcadia all of a sudden started sending me collection letters dated February 22, 2023 through March 14, 2023 and the letters were always the same two bills but duplicate copies sent every day for about 15 days in a row. I called their office three times and said that they had to cease and desist sending me these letters because they are coming every day and they are harassing me. They wouldnt stop sending them even though they were dated at least two weeks prior to when I received them. I already paid some of the bills from 2021 and I proved it to them several times yet they keep harassing me. In working with my insurance company, I found out that this company was overcharging me for the balance due them. They were trying to collect more money from me than was due them. I have to go back and check my records from 2021 and prove to them again what is paid and what, if anything, is still owed. Arcadia needs to stop harassing me until I can find my checks and verify what may be outstanding. Arcadia admitted to me that they saw a cease and desist but they still continued to mail letters to me and harass me on the phone when I asked them to stop the second and third time I spoke to them. I have received two phone calls from a collection agency and I suspect it may be them. Its a company called ******. I need your help in getting them to cease and desist and to stop harassing me. I need to review my bank statements from almost two years ago to prove what I paid. Thank you.

      Business Response

      Date: 05/19/2023

      “Thank you for giving Arcadia Recovery Bureau, LLC the opportunity to respond to this consumer’s complaint. Based upon a review by our Compliance Department and Operations department, we determined that there was programming error which caused one of our letters to go our numerous times to this consumer. We have now corrected the error and sincerely apologize for the inconvenience it caused the consumer. We have also marked the account as disputed and as cease and desist, and we are no longer collecting on this consumer’s account.

       

      This is a communication from a debt collector. Thank you.”

    • Initial Complaint

      Date:02/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls about a debt that I do not owe. Please cease and desist from calling me or my family/friends/employer.

    • Initial Complaint

      Date:11/13/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arcadia Recovery Bureau has sent me a letter that states I owe **** ********* ****** $125. I do not owe this and do not know what is about. I am up to date on monies owed to **** ********* ******. The account number provided by Arcadia is not my account number with **** *********. I do not want this company to post negitive information on my credit report for a bogus charge.Thank you.

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company contacted me regarding a medical item for $23.41 that was outstanding due to a misunderstanding with the medical offices' online payment system. The bill has been paid, however the collection activity is on my consumer credit report. This account has been paid with the original medical institution and the collection activity and any reporting on my credit report is invalid. This reporting has impacted my credit standing and worthiness and could affect my ability to apply for loans, mortgage, or other credit lines and has caused undue stress the bill has been paid. Please correct this on my credit report and cease all collection activities immediately.

      Business Response

      Date: 12/13/2022

      Thank you for giving Arcadia Recovery Bureau, LLC the opportunity to respond to this consumers complaint. Upon review by our Operations and Compliance Departments, we have confirmed with the client that this consumers account has been paid and there is a zero balance. However, we disagree with the consumers allegations regarding credit reporting. Arcadia used to credit report certain accounts but a company decision was made to stop all credit reporting, so if this consumers account was reported, it was deleted this past summer from all credit bureaus. The account has been closed in our systems. 

       

      This is a communication from a debt collector. Thank you.

    • Initial Complaint

      Date:10/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seven times now I have been contacted by this business and they leave a VM. When I call back, I am on hold for 15-20 minutes at a time. Then some sassy person picks up and gives me the run around and plays dumb. This has been ongoing since July 12, 2022. At this point they can either cease and desist. Or I can have our attorney handle this matter it's their choice.

      Business Response

      Date: 10/31/2022

      Thank you for giving Arcadia Recovery Bureau, LLC the opportunity to respond to this consumer's complaint. Upon review by our Compliance Department, we believe the consumer may be confusing us with our client. Arcadia has not spoken with this consumer since November 2021, and the consumer may be referring to communications he's had with the client. Nevertheless, we will mark our account as a cease and desist and all collection activity will stop, unless and until the consumer contacts us directly.

      This is a communication from a debt. Thank you."

      Customer Answer

      Date: 11/02/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: This a very vague answer to avoid legal action. So, I will mark their response as noted and will not pursue anything else unless they [Arcadia] negate their prior response to the issue at hand. 

      Regards,

      *******************

    • Initial Complaint

      Date:08/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is not the first time that I am being harassed from Arcadia Recovery Bureau LLC about a debt I do not owe. We you call them, they request too much personal information before they can address the issue. I would like to never be contacted by them ever again. I believe this is a scam.

      Business Response

      Date: 09/08/2022

      Thank you for giving Arcadia Recovery Bureau, LLC the opportunity to respond to this consumer's complaint. Based upon a review by our Compliance Department, we have determined that the account has been handled properly, but in accordance with the consumer's wishes, we have marked this account as a Cease and Desist and all collection efforts have been and will remain stopped. 

      We do not agree with the consumer's allegation that she has been harassed. We received the most recent account on 8/1/22 and the legally required first notice was mailed to her home address. Several phone attempts were made in accordance with Regulation F and the Fair Debt Collection Practices Act, but we were not able to reach her. The consumer called in on 8/19/22 but refused to authenticate herself so the call could not continue .Authentication of the caller is a legal requirement to ensure that we do not have an unauthorized disclosure of private and personal information, but if the caller refuses to provide the necessary details, we are not able to continue with the call. The consumer can, if she chooses, call the creditor to confirm that her account has been placed with Arcadia.

      This is a communication from a debt collector, thank you.

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing in response to correspondence I received from you bearing the date July 20, 2022 regarding an alleged account with an alleged reference number of *********. First, your information is incorrect and therefore, I as the consumer dispute this debt and demand that you, the debt collector, provide validation under this section of the Fair Debt Collection Practices Act. This is not my debt and the amount is wrong. I am requesting validation of this alleged debt. If you do not provide full validation of this alleged debt, I will have no choice but to file suit against Arcadia Recovery Bureau for violations of the Fair Credit Reporting Act. Next, to be clear, this shall serve as your one and only written notice that you do not have my consent to communicate with me, the consumer, in connection with the collection of any debt at any time. There is no convenient time for you to call me. Further, I am not allowed to receive phone calls at work. If you call me at home or at work, I will have no choice but to file suit against Arcadia Recovery Bureau for violating the Fair Debt Collection Practices Act. Here, to be clear, this shall serve as your one and only written notice that you do not have my consent to communicate with me, the consumer, in connection with the collection of any debt at any time. There is no convenient time for you to call me. Further, I am not allowed to receive phone calls at work. If you call me at home or at work, I will have no choice but to file suit against Arcadia Recovery Bureau for violating the Fair Debt Collection Practices Act. Thank you for your prompt attention to this matter.

      Business Response

      Date: 08/01/2022

      Thank you for giving Arcadia Recovery Bureau, LLC the opportunity to respond to this consumer's complaint. Upon review by our Compliance Department, it appears that this complaint is actually a debt dispute and a request to cease all communication, but please note the contradiction in the consumer's request. First, there is a request for validation and then there is a request to cease all communications. As such, we will obtain validation of the debt and mail it to the consumer, and then mark the account as a Cease and Desist and all collection efforts will stop - written and verbal.

      This is a communication from a debt collector. Thank you.

      Business Response

      Date: 08/10/2022

      Thank you for giving Arcadia Recovery Bureau, LLC the opportunity to respond to this consumer's rebuttal to Arcadia's reply to her complaint. Please be advised that the consumer's complaint was reviewed by and responded to by the company Chief Legal and Compliance Officer, who is an attorney and has been practicing in this industry for over 25 years. As such, we stand by our initial response, and can confirm that although the consumer has not received it, documentation of her account has or will be mailed shortly, as soon as it is received from the creditor.

      Thank you. This is a communication from a debt collector.

      Customer Answer

      Date: 08/10/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      Regards,

      ***************************

    Arcadia Recovery Bureau, LLC is NOT a BBB Accredited Business.

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