Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boscov's Department Store, LLC

  4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

  
• 

  Boscov's Department Store, LLC

  2899 Whiteford Rd York Galleria York, PA 17402-8902

  
• 

  Boscov's Department Store, LLC

  Park City Center 800 Park City Ctr Lancaster, PA 17601-2720

  
• 

  Boscov's Department Store, LLC

  3849 S Delsea Dr Cumberland Mall Vineland, NJ 08360-7408

• 

  Boscov's Department Store, LLC

  2231 Lebanon Valley Mall Lebanon Valley Mall Lebanon, PA 17042-2568

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 6/8/2025, at around 11:50 AM, I visited your ************** location for a return without a receipt for store credit. Upon attempting to return the item for a store credit, your associate shouted with a massive attitude, What do you mean, return for store credit?I explained that I did not have the receipt and wanted to return my items. Despite me explaining this multiple times, she attempted to ring up the items and charge me for them. When your associate finally understood, I gave your associate my ID, and she claimed there were technical ********* this point, I was patient. She then turned me over to another associate, who also could not figure it out either, and once again attempted to scan the items for purchase. I explained once again that I wanted to return for a store credit. She then, for some reason, asked for the last four digits of my Social Security number, which I gave despite feeling uncomfortable doing so.The second associate then proceeded to have me stand aside while she took care of another customer. I asked for a manager, whom she refused to call until I insisted multiple times. When the manager arrived, he offered no apology and could not answer why this issue was so complicated. At this point, the manager finally was able to issue me a store ********* felt intentional at this point that they were keeping me waiting. I am unsure if this is true. I will admit, due to my frustration, I did use some swear words as I became incredibly frustrated having been jumped around to different people, all of whom could not figure this out.I really do not understand how three employees cannot figure out how to issue a store credit, and why the first associate was incredibly hostile. I get if the associate is new; however, that does not excuse rude behavior. I apologize to your associates for swearing; however, I did not appreciate being treated as less than a human in your store.

  Business Response

  Date: 06/18/2025

   

  Dear Mr. ********************* you for taking the time to share your concerns with us about your recent experience in our ************************************ store on 06/08/25. All customers should receive pleasant, personal, and efficient service in our stores. That is our goal, and we apologize that we fell short of making that your experience.

  Rest assured, wed like to share your feedback with the management team at the ************** store so they can take the necessary steps to address the concern and provide coaching to the employees involved.

  So that we may do so, if you have your return receipt from when the store credit/gift card was issued, please advise of the reg # and trans #.

  Again, we apologzie for your less than excellent experience and hope to have the opportunity to serve you better in the future.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name:CCB/BOSCOVS Account #:****************Balance:$0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 05/29/2025

   

  Thank you for your correspondence. We apologize for any inconvenience youve experienced regarding your Boscovs credit card account. Please note, ********************** charge account portfolios are owned by *********************. Therefore, we are unable to access your credit account. We have forwarded this complaint to our Escalation Team at Comenity ************ for review and response directly to the account holder.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/28/2024 I purchased a Soother Lift Recliner **************** (Item #*********, Style 4860) at Boscov's, *********, **. on sale for $1,027.13. It was delivered 12/10/2024. It stopped working completely the end of March, 2024. and was under a 1 year warranty. I called Boscov's and wanted to exchange the chair or be issued a refund since it didn't even last 6 months. I was told they could not exchange or refund but would send ******** to repair. ********. representative came 04/17/2025 and stated that it needed a new motor. I am now told that I should receive a new motor by 05/26/2025 and then contact Boscov's and they would have ******** install. I am elderly and need my lift chair. I called a total of 5 times and requested they exchange the chair or refund me so I could purchase a new one. Each time I was informed that was not Boscov's Policy. I am not happy with this product and fearful that the new motor will also break down. (Also was told Warranty would not reset with new motor but year warranty would continue from the delivery date of 10/09/2024.) I would love to see a resolution of this unfortunate matter by either giving me a new Xavier ************* identical to the one I purchased or a refund of my payment so I may buy a new lift/recliner. While the representative I spoke with each time; Kaleen, ***************, Option #4) was professional and pleasant she was also adamant my chair could not be exchanged or a refund given. I purchased with my Boscov's Card. Thank you for your time.

  Business Response

  Date: 05/30/2025

   

  
  Thank you for your correspondence. We apologize for any stress and frustration that Ms. ******** has experienced regarding the Catnapper Soother Lift Recliner that was delivered on October 9th, 2024.
  
  Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, upholstered furniture is covered by the manufacturers warranty, which assures the workmanship and quality. Boscovs upholds the manufacturer's warranty, which begins on the date of delivery and covers all service and labor charges for 1 year. Only if the furniture is deemed unrepairable, will a return or exchange be authorized.
  
  On April 5th, 2025, Ms. ******** called to report that the motor was making a buzzing noise and would not allow the chair to recline.Boscovs sent a work order to Serveco, who then inspected the chair on April 17th,2025. ******* determined that a new motor would need to be ordered to replace the current motor. The new motor was ordered April 28th, 2025, with a ***** business day time frame and will be shipped directly to Ms. *********** April 29th, 2025, Ms. ******** was advised of the report, part order, and part time frame.
  
  At this time, Ms. ******** must continue with repairs according to the terms of the manufacturers warranty. Only if the furniture is deemed unrepairable, will a return or exchange be authorized. 

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a credit card account at the point of purchase to receive a promotion of interest free credit with payments for a year. I noticed that I was receiving interest charges that seemed high and reached out to Boscov's to report the issue. They said it was too late to do anything about it but that I should reach out to the bank that provided their credit card. The cashier did not put in the promotion correctly. The bank that issues the card has a website for disputes but the file will not attach to show the purchase. All I am asking is for the interest charges that were applied mistakenly be removed.

  Business Response

  Date: 05/14/2025

   

  Hello! Thank you for sharing Mr. ****** concerns. We hope to have our investigation complete tomorrow (05/15/25), with a full response sent to you at that time.

  Business Response

  Date: 05/16/2025

   

  Thank you for your correspondence. We apologize for any undue stress and frustration that Mr. **** has experienced. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Therefor, on 05/16/25, we have processed a refund for $463.36 worth of interest fees back to Mr. ****** Boscov's credit card account. Mr. **** will see this refund post to his Boscov's credit card account within 3-5 business days. Thank you for the opportunity to address Mr. ****** concerns.

  Customer Answer

  Date: 05/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 16 piece dinnerware set. I paid $82.94 in total. Half of the dishes have cracks all over them and they look awful. I sent a picture and requested either a ***lacement or a refund. The customer service *** is refusing my request and stated that I need to send in pics of every single item. I ordered a COMPLETE set. I did not pay this amount of money for a partial set. They seem to believe that its okay to rip a person off and that I should be satisfied with a partial set of dishes. Im really sick and tired of companies like this treating their customers like dirt and treating them like criminals for wanting the thing that they ordered. I literally showed the customer service *** the pic of what they all look like and they seem to think that I should be satisfied with cracked dishes. My wife asked me to buy this set and she is not happy at all. They sent me damaged dishes and stole my money.

  Business Response

  Date: 04/23/2025

   

  Thank you for your correspondence. We apologzie deeply for any inconvenience Mr. **** as experienced.

  Boscov's is glad to refund Mr. **** for his defective dish set. Boscov's will provide a pre-paid ***** return label to Mr. ****** e-mail address. The label will be coming from ******************************** not Boscovs, and it may take up to ***** hours for the label to be delivered to Mr. ****** inbox. Once Mr. **** has received the label in his inbox, please print and apply the label to the package and take it to any ***** drop off location. They will ship the package to us at no cost to Mr. ***** The refund will be processed within 7 days of the dish set being received back at our fulfillment center. 

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a fraudulent account that has been opened in my name with CCB/Boscovs. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: CCB/Boscovs Opened Date: 10/30/2020 Account Number: ****************High Credit: $2,634 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

  Business Response

  Date: 04/02/2025

   

  Thank you for your correspondence. We apologize for any inconvenience youve experienced regarding a Boscovs credit card account. Please note, ********************** charge account portfolios are owned by *********************. Therefore, we are unable to access details of credit accounts. We have forwarded this complaint to our Escalation Team at Comenity ************ for further review and direct response.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a coat from ******. Did not fit properly even though it was a large. Shoulder seams incorrect. Black wool maxi coat. **************** would not exchange it unless I bought a new one. I returned it today. I would like a refund not a credit.

  Business Response

  Date: 04/01/2025

   

  Thank you for your correspondence regarding Ms. ******** concerns. Ms. ****** reached out by phone on 03/17/25 regarding her order for the ***** Long Wool Maxi Walking Coat" in a size Large. Ms. ****** reported that the coat was too tight, and that she was interested in exchanging the coat for a different size.

  Please note, because we have our stock spread across multiple fulfillment centers, the location that receives Ms. ******** return may not have her requested exchange size and would be forced to refund her account instead. Therefore, it is our recommendation that merchandise is returned for a refund and that a new "exchange" order is placed (with free shipping and any original prices/promotions honored).

   Our records indicate the merchandise was returned by Ms. ****** and a full refund was issued on 03/23/25. At this time, Ms. ****** is welcome to place a new order for her "exchange" size of the ***** Long Wool Maxi Walking Coat". Should Ms. ****** require assistance in placing her new "exchange" order, our Shop By Phone Department can be reached at **************, Monday-Saturday 9:00AM to 8:00PM and Sunday 10:00AM to 7:00PM EST.

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out about an incident that occurred at your butler pa location 3/10/25 around 4 oclock. I was chased out of your store by two men who are employees screaming at me. This incident petrified my two year old. They came chasing me down falsely accusing me of stealing. One of your employees demanded and grabbed ahold of my purse to look in it when I told him there was nothing inside. This interaction was embarrassing to say the least and very uncalled for as I didnt steal anything I actually purchased something. I would like this situation to be dealt with accordingly and I would like something in return for this incident as it was embarrassing and scared my two year old to death. I should really sue your company for defamation of character and false accusations.

  Business Response

  Date: 03/31/2025

   

  Thank you for reaching out to us regarding Ms. ********* recent experience at our ******, ** location on March 10, 2025. Please know we take allegations of this nature very seriously. At this time, we continue to investigate this incident. Rest assured, we will follow up as soon as possible regarding Ms. ********* concerns.

  Business Response

  Date: 04/02/2025

   

  Thank you for your correspondence. Boscov's has attempted to contact Ms. ******* by phone on two occasions, with voicemails being left. We ask that Ms. ******* return our call to properly address her concerns. Please reach out to Mr. **** ******* at ************.

  Customer Answer

  Date: 04/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23048421
  
  I am rejecting this response because: the calls I have received were both during my work hours that unfortunately I cannot answer. I will try to get in touch. 
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/09/2025

   

  Thank you for your follow up. Please be advised that Boscov's was able to reach Ms. ******* by phone on Tuesday, 04/08/2025. Rest assured, Ms. ********* concerns were addressed and resolved at that time. 

• Initial Complaint

  Date:03/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an air fryer which was never delivered or delivered to someone else. Checked with all of my neighbors and reviewed my Ring camera. Waited near a week, called ****** who directed me to Boscovs. They have been doing a trace for almost 2 weeks now, after saying it takes 4 days. Said hey were short staffed, then the customer service agent told me she looked at ****** Maps and tried to figure it out herself, while being rude.

  Business Response

  Date: 03/24/2025

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We apologize for any undue stress and frustration that Mr. ****** experienced regarding the delayed tracer process on his missing ***** package. Please note,our records indicate this matter was resolved by phone, with Mr. ****** being refunded on 03/12/2025.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2 year old $1000.00 Sealy extra firm mattress is sagging enough that I have developed back issues. I went through Boscovs to resolve this issue because there is a 10 year warranty that comes with all mattresses. A third party was sent to my home to take pictures of my mattress and I was called the following day with my report. I was told the mattress is sagging but not enough to be replaced. I was also told my warranty is void because of a "stain" on my mattress. The stain was a smudge of dust that was easily wiped off with my hand. It's ridiculous.Boscovs does not care about the products they sell and they surely don't want to take responsibility for selling a sub par mattress to the general public. Shame on them. I will be closing my account and making sure everyone I know knows that Boscovs is most definitely not for the consumer in any way shape or form.

  Business Response

  Date: 03/07/2025

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Mattresses and box springs are covered by the manufacturers warranty, which assures the workmanship and quality. Exchanges will be authorized only after the bedding has been inspected and found to be defective, as per the manufacturers warranty. In addition, Bedding is not returnable. 
  
  On February 19th, 2025, Furniture Drs, an independent furniture technician,performed a bedding inspection on the Serta Renewed Night Extra Firm queen mattress purchased from and delivered by Boscovs Home Delivery on November 22nd,2022. 
  
  The technician found the following:

  *Queen Mattress 1 impression on the mattress. Stained.
  *Queen frame platform frame with 12 wood slats and 4 center legs.
  
  At this time,per the manufacturers warranty that Boscovs upholds, the mattress would not be considered defective. Per Serta, a mattress must reach 1 impression(s) or greater to be deemed defective. While the warranty states that any stain will void the warranty, the manufacturer will approve exchanges if the stain is smaller than 6, which this stain is. We will note the claim that the stain is not effecting the warranty; however, the current impression measurement still does not meet defective standards. In the future, if the mattress impressions worsen, please call Boscovs **************** again and ********************** will send out a technician to re-inspect the mattress.