Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boscov's Department Store, LLC

  4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

  
• 

  Boscov's Department Store, LLC

  300 Lackawanna Ave The Mall At Streamtown Scranton, PA 18503-2001

  
• 

  Boscov's Department Store, LLC

  121 Palmer Park Mall Easton, PA 18045-2759

  
• 

  Boscov's Department Store, LLC

  170 S 32nd St Camp Hill, PA 17011-5114

  
• 

  Boscov's Department Store, LLC

  351 W Schuylkill Rd Coventry Mall Pottstown, PA 19465-7438

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written numerous letters over the past year to set this account up on auto pay. I have given specific instructions to deduct the minimum due on a monthly basis directly out of my account that is on file. I do not use computers and I do not use cell phones. Please set this up on auto pay.

  Business Response

  Date: 02/26/2025

   

  Thank you for your correspondence. We apologize for any inconvenience Mr. ********* has experienced regarding his Boscovs credit card account. Please note, ********************** charge account portfolios are owned and serviced by *********************. Therefore, we are unable to access Mr. ********************* account. We have forwarded Mr. *********** concerns to our partnering Escalation Team at ********************* for review and response directly to Mr. **************

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December I reported that I noticed two charges on my credit card that were not mine. I worked with the dispute department, and they said that they would look into it, but it would take up to 90 days. However, they want me to pay the bill of $369.70 now before they look into the charges, and I want to wait. If I wait, I was told they would charge me interest. I want the charges taken off my account. On the document that I uploaded only the circled items were purchases that I actually made. The rest are items that I did not buy. I am also attaching receipts showing that I made payments on the items that I purchased.

  Business Response

  Date: 02/12/2025

   

  Thank you for your correspondence. We apologize for any inconvenience Ms. **** has experienced regarding their Boscov's credit card account. Please note, ********************** charge accounts are owned and managed by *********************. Therefore, we are unable to access the details of Ms. ****** credit account. However, we have forwarded this complaint to our Escalation Team at Comenity ************ for review and response directly to the account holder.

• Initial Complaint

  Date:01/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a very simple issue that I have already attempted to resolve with the business for the last 9 days. Order ******** the two boxes of mint fudge were sent through the unreliable postal service. The postal service delivered the package to a parcel locker in my community but never left me the key. Thus, it was delivered to the wrong household, a very common weekly occurrence in my community. I am patiently waiting for the refund of $27.08 back to my Boscov's charge as I was advised that replacement orders are not done.

  Business Response

  Date: 02/09/2025

   

  Thank you for your correspondence. We apologize for any undue stressed Mr. ***** has experienced due to a mis-delivery by ****. Mr. ******* Boscov's credit card account has been refunded for two pounds of fudge. The refund of $27.80 will post to Mr. ******* account within 3 business days. 

  If Mr. ***** wishes to receive replacements, a new order must be placed. If Mr. ***** would prefer to call us for assistance in placing a new order, we will gladly waive the shipping fee. If calling is inconvenient, please use code CHFLFD4 for free Standard Shipping. This code expires Saturday,02/15/25 at Midnight EST.

   

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa from Boscovs located at the ****************************************************** in January 2024. After receiving delivery of the couch shortly after I began having issues with the memory foam on the two seats my couch has. The issue got worse so I filed a warranty claim in Oct. 2024 with Boscovs stating the memory foam cushions are permanently distorted the couch extremely uncomfortable. I also noted that by no means did they become distorted due to anything other than everyday average use. (I live alone and an average size man). Boscovs had responded to me and said based on the info and photos I provided them that the cushion repairs were covered under the ********************************************************************* within 6 to 8 weeks. I received the parts about 10 weeks later and then waited another few weeks for them to send a technician to install the parts. When the tech got here he looked at the parts and said those arent the correct parts to fix my issue and there wasnt anything he could do. He took his own photos and would notify Boscovs of the correct parts and would get back to me. This was Jan 2, 2025. Since then I have received no call back from the repair guy. I spoke a number of times with the store manager who despite saying hes doing all he can hasnt resolved a thing. Boscovs third party company did call me saying they would send the repair guy to fix my issue with the parts I received, (not any newly received parts but the same parts that arent the correct parts) and he cant come here until Feb 10, 2025. There is only one repair guy for the northeast and thats the only time he can come. (He did have Jan 30, 2025 available but I have a previous planned event that day.). I have called and tried talking to multiple customer service people but keep getting the run around or their supervisors are busy. I cant get anywhere and am extremely frustrated. I just want my couch fixed or replaced as it is covered my warranty.

  Business Response

  Date: 02/07/2025

   

  Thank you for your correspondence. We apologize for any undue stress that this situation has caused Mr. ************* assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. On 01/24/25, our Boscovs Corporate Big Ticket Department was in contact with Mr. ******** by phone. At that time, Boscovs authorized for Mr. ******** to exchange his furniture.

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid of a Boscov's Credit card 11/12/2024. On 11/202/2024 they sent me a credit for $25.76. Today 12/31/2024 I received a late notice and fees on a payment. I called they stated I had interest from September 2024. Which I do not understand. I called to get payoff balance and have my account closed this should have included any outstanding interest from September. If I owed, why would you send me a credit 11/20/2024. Know you are saying I am late which I worked hard for good credit. I had to pay the $53.52 today. No assistance from Jewel at the company. I want my refund of $53.52 and no late fees showing on my credit. I never every was late with a payment the time I had the credit card.

  Business Response

  Date: 01/16/2025

   

  Thank you for your correspondence. We apologize for any inconvenience Ms. **** has experienced regarding her Boscov's credit card account. Please note, ********************** charge accounts are owned and managed by *********************. Therefore, we are unable to access Ms. ****** credit account details. We have forwarded this complaint to our Escalation Team at Comenity ************ for further review and response directly to the customer.

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24th, 2024 I went to the store to buy some merchandise of $200 worth. The billing associate said that I would get 15% discount if I open a card.#1: She did not clearly said that it is a credit card application. It sounded like a rewards card which gives discount. After opening the account I learnt it is a credit card.#2. I tried to pay the amount $200 using a $70 boscov's gift card and rest on the credit card. Employee said that I will not get 15% discount because I was using the Boscov's gift card for partial amount. Employee should have told that I will not get discount if I use any other payment along with the Boscov's Credit Card. This is not professional way of doing business.#3. We went to the store on 10/30/2024 to return some merchandise. We were upset with the issue mentioned in #2 and we requested to close the credit card account. The employee said that to close the account and not to get any further bills, that we must pay the amount for the un-returned items. So I paid $88.99 using my amex card. The employee said that our account is settled and we will not get any more bills or statements. We trusted the Boscov's employee. #4. But On 12/23/2024, we got a statement from ****** that we must pay still $146.96. ($30 Fees Charged _ $3.18 for interest charged). We are feeling like we are being forced to pay twice for the items we bought just once.#5. The credit card company called and said that we must pay this amount. When we said that we already paid at the Boscov' on 10/03/2024, she said that she doesn't see any payment that we made. We were shocked and went to the local Boscov's store.#6. The employee's were no help at all. The Manager was also not at all helpful. I told that I already paid the $88.99 using the Amex Card. I showed the Amex Card Statement. But they were no help.

  Business Response

  Date: 01/11/2025

   

  Thank you for your correspondence. We apologize for any inconvenience ****** Aedepu may have experienced. Rest assured, Boscovs attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. To best assist ****** Aedepu, we request that they provide the reg # and trans # from the Boscov's receipt for their transaction in the amount of $88.99.

  Customer Answer

  Date: 01/23/2025

  I am sorry for late response. Can you please reopen this complaint? I do not have the receipt. All I have is a credit card statement. Boscovs should be able to tell why the payment was made using the credit card number that we used to pay the balance 

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order ********, which included two fudge products which was a chocolate/cookies and cream. Received the items on 12/18/24 poorly packed with ants without bubble wrap as it usually has on each individual box. Obviously, the **** employee did not want to pack the items properly, the items shipped from a Pennsylvania store to ********I spend a lot of money at this business, (including an $1,100 furniture order in November and a $2,600 furniture order from the ****************, Md location in June 2023) it should be rather easy to refund me the $13.26 plus tax, I assure you I am not tricking the business out of $13. Attempting to rectify this over the phone on the above date with the business, as my wife refused to go back out to take picture proof of dead ant fudge in the garage!

  Business Response

  Date: 01/02/2025

   

  
  Thank you for your correspondence. We apologize for any undue stress that this situation has caused *** and Ms. ****** Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, *** ****** Boscovs credit card account was refunded for the fudge on 12/18/2024, the same day as his call placed to our Shop By Phone Department, in the amount of $14.20. Again,we apologzie for any inconvenience and hope to continue to serve *** ****** shopping needs in the future. 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, 2024, I placed an order on Boscov's website for the 2024 Holiday Tradition Barbie paying through ******. My ****** account has shown two charges for the order since December 8, 2024. I submitted a chat request on 12/17/2024 following up on the status of my order, to which I received a response that Boscov's had an internal error with ****** that resulted in the orders not being placed. I called Boscov's customer service number and suffered the very unfortunate displeasure of dealing with an unknown female customer service representative. She explained to me that this error was not Boscov's error, but mine. She confirmed that Boscov's and ****** are having errors, but that I should have contacted Boscov's when I didn't receive any follow **** The item is now sold out. This customer service representative displayed absolutely zero empathy for the situation. She was cold and heartless regarding the topic of numerous customers suffering from the same issue (her words). She reinforced that it was my fault and said it was fine if I never wanted to shop from Boscov's again. When I requested to be transferred to a supervisor, she refused. When I told her I did not want to argue with her, please transfer me to a supervisor, she said I will see if one is available. I asked again for her name, and she refused saying she gave it at the beginning of the call before immediately putting me back in the hold queue. This was my first experience with Boscov's, and at her encouragement, I will NEVER shop with Boscov's again. 0/10 experience. My daughter's first Christmas was supposed to contain a Holiday Barbie, a tradition that I was looking forward to continuing from my childhood.

  Business Response

  Date: 12/31/2024

   

  Thank you for your correspondence. We sincerely apologzie for any inconvenience *** ******* has endured.Upon further review, we are unable to locate an order for *** *******,including an errored order. Unfortunatley, it appears *** ******** order was not completley submitted. In addition, we confirmed we have no record of a ****** transaction for *** ******** If *** ******* can provide an order number and/or a ****** transaction number, wed be glad to further research the order concern.
  
  Please know that Boscovs prides itself on a solid foundation of practicing good customer service skills. We are disheartened to hear that *** ******* did not receive the level of customer service that meets our expecatations. Rest assured, we will use *** ******** feedback to coach and council the representative involved.
  
  Again, we truly apologzie for *** ******** disappointing experience.

  Customer Answer

  Date: 01/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22698741
  
  I am rejecting this response because:

   

  Hello-

  I have attached the screenshots of my ****** account showing the TWO pending transactions. I also attached copies of the email verification directly from ******.   

  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 01/17/2025

   

  Thank you for your additional follow up. We appreciate the screenshots, and apologzie the two pending ****** transactions were previously unable to be located. We've now confirmed that the transactions were listed as "****** ********", not "****** *******" as listed within the BBB form. Our records indicate that while the customer's ****** information was entered, the order was abandoned and not completed. Rest assured, the pending transactions have been cancelled. Again, we apologzie for any inconvenience experienced. 

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item that arrived damaged. I immediately reached out to Boscovs customer service and reached out agin yesterday and as of this writing have not received a reply. Returning to a store is not available as I have two bad legs. Besides a refund, a PPD label to return the damaged item.

  Business Response

  Date: 12/31/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We apologzie for any inconvenience experienced by Mr. ****** due to the damaged merchandise received, or due to our longer than normal holiday response times. Our records indicate Mr. ****** was provided with a prepaid return label, with Mr. ******* **** being refunded for the returned damaged merchandise on 12/27/24. This refund should post within 3-5 business days of the processing date.

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a handbag purchased online from ******. To return it I printed the label I was sent and this is the receipt from ***** Tracking Number 1Z47`8XV9025266209 shipped 10/12/2024. Delivered to **************, ** **. When I contacted Boscov they told me they had no store in ********.. To me if *** delivered it to the wrong address they should have either sent it back to me or to ****** whereever they are. This is not my problem and i want my refund. I followed instructions.

  Business Response

  Date: 12/31/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.Please note, we do not have record of providing Ms. ****** with a prepaid return label. In addition, any Boscovs provided return labels are not **** as we utilize Fed Ex. Furthermore, Boscovs (and our vendor) do not have a facility in the state of ********.
  
  However, as a courtesy, Ms. ****** was refunded for half of the cost of the merchandise that Boscovs did not receive back returned. Ms. ****** will see a refund of ***** post to her account used within 3-5 business days.

  Customer Answer

  Date: 01/02/2025

  I plan on contacting *** to find out exactly where they sent it but I copied the label I was told to copy.  Not thinking it was going to the wrong place I did not make a copy. I accepted the half refund only because they kept telling me my snails were empty but they were not and I was afraid I would get nothing.  Why would I send the return to an address I was not told to send it to.