Complaints

This profile includes complaints for FAST Appliance Repair, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FAST Appliance Repair, Inc

  2230 Woodvale Ave Reading, PA 19606-1832

  
• 

  FAST Appliance Repair, Inc

  2200 N 11th St Reading, PA 19604-1206

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a speed queen commercial washer and it was making sounds. Contacted the company I purchased the washer from and they connected me with this repair company. The repair company had my information for this washer (serial number and model number). I asked several times to 2 different people at this repair company if there would be any charge. I was told NO, that its all under warranty. When the repair person came today, I was told that they were wrong and was charged $149.00 for the labor. My issue is that the company should have been upfront and told me the cost ahead of time. They didn't. If they had told me I would not have had them come out. I would like my money refunded.

  Business Response

  Date: 01/29/2025

  Hello. I spoke with Mr. ****** before receiving this complaint. The refund has already been submitted.*****

  Customer Answer

  Date: 01/29/2025

  Company gave me refund. Please cancel complaint 

  Customer Answer

  Date: 01/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to come out and fix my Viking microwave range after being referred to them by ******. Three years later (11/26/24) it broke again in the same spot and then we (my wife and I) saw they used a popsicle stick to fix it. This was unfair to my wife and I as a consumer to see how they fixed it after their tech was completed because it was in the interior mechanics of the microwave. This was deceptive, ************* of our written agreement with this company and their employees word. After the initial visit on my quote, they had to order special parts for it. Then came out three months later to fix it after the "special part" arrived from Viking. I contacted this company and they refused to come out and fix it, "It's not their problem, It was from three years ago". They then told me I could have had someone else in the meantime come out and fix it, and I can't prove it to them that they did it". This was a very deceptive business practice to a PA consumer. Their service tech thinking this popsicle stick fix would get them out of the ***** just long enough so they can deny any wrongdoing and claim it's out of their warranty timeframe. I have written expectations that I signed regarding the work that this PA service provider/contractor said they would do. This contractors work did not match the standard set in the contract/agreement, I will have grounds for a breach-of-contract, along with deceptive business practices. I'm willing to give them a chance to fix it to right their wrong with the correct OEM materials.

  Business Response

  Date: 01/09/2025

  The first repair we did for Mr. **** was completed on 10/2021. The complaint was that his button wouldn't open his microwave. Our technician replaced an open button spring and a control panel. The work was covered under the manufacturer's warranty. There are notes on the job card that the microwave was free for buying a range. We heard from Mr. **** again on 12/27/21. The complaint was the microwave door latch was crooked.  Our technician ordered the control panel again under warranty. This was replaced on 1/17/2022. That is the extent of the work we performed on this microwave. We know nothing about a "popsicle" stick or shim that was used on what looks to be the handle. The fact that he is coming to us with this - 3 years after the fact, is concerning. Anything could have been done to this microwave in the three years since we had been there. We stand by the fact we replaced open button spring and the control board twice and all of the repairs were under warranty.  No cost to the customer. Thanks *****

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/9 I called fast appliance. We own a duplex and the tenant's washer was not going past the rinse cycle. This repairman came out and said it was not level The next day the washer did the same thing The repairman did not know his job. I refuse to deal with this Company. I called Aventin repair and the lid switch was bad they replaced it and washer is fixed I paid fast appliance ****** for nothing. This is a total rip-off company

  Business Response

  Date: 12/31/2024

  I have not received any communication directly from **** that she was unhappy with her repair. If she can forward the service invoice from the second service provider stating it needed a part for lid not that it needed to be leveled, I will issue a refund to the customer. Thanks *****

  Customer Answer

  Date: 01/13/2025

  See Attachment 

  Customer Answer

  Date: 01/14/2025

  Hi  can you tell fast appliance  to mail me  a check I lost  my credit card and in the process of mailing a new one  thank you

  Business Response

  Date: 01/14/2025

  The customer can call me at ******************** and I would be happy to help with a refund based on her attachments.

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dryer turned ONE YEAR on 10/26! Since the day ********* put it in, it hasn't worked properly. I've called Fast Appliance AND Speed Queen multiple times for service. This is now SERVICE CALL #6, which someone will come out and tell me what the THINK is wrong. They'll order parts, which we'll have to wait for and then we'll schedule service. THIS DRYER NEEDS TO BE REPLACED! The exact same thing that the service tech came out for on Friday, 11/1 is happening again. We spent over $1,000 for a dryer that has been OUT OF SERVICE FOR 5 MONTHS AS OF TODAY, 11/3/24! UNACCEPTABLE! model: ADE38RS177TW01 serial: **********

  Business Response

  Date: 11/11/2024

  Hi *****. I can see we have been out multiple times to try to fix this appliance.  As you know, we are FAST Appliance Repair.  We repair appliances.  We do not sell them and would not be the party responsible for refunding the money you paid for your appliance. Your appliance is new and under warranty so the manufacturer will have record of all the repair attempts as they paid for the service calls. Your next step should be to call the manufacturer go over the repairs and request you would like a refund or exchange. They may require a technician from FAST to again be scheduled to come to your home, They may want them to be with the appliance when they call the manufacturer's tech line. At this point the Techline eithers tells us what to do next or they make the decision to replace the unit.  Again, we are the repair company, we have nothing to do with the replacement of an appliance you purchased. Thanks *****

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/04/2024 I called Fast Appliance Repair for service on my Whirlpool Refrigerator that was making a very loud noise on the above date this will be the third time that I called them for the same problem, the first and second time they replaced the heater, in the freezer and the ice and water control, the he second time they replaced the fan and fan shroud and said that should do it. About mid August well it started making the same noise again. My refrigerator is 2yrs. old and when I bought it I also purchased an extended warranty when it started making the noise again I recorded the he noise it was making. When *** the repairman came on 09/04/2024 he came in my house and said that he was not going to change any parts and was very rude and unprofessional towards me and my wife and told us the next time it made noise to unplug it for a while. With the refrigerator only being 2yrs. old and the fact that I never had to do that with any other refrigerator I owned in my past 50yrs. I then called Fast Appliance Repair to complain about the service mans attitude towards my wife and me, they said that they would have someone call me,and as of this date 09/12/2024 I have not received any response from them.

  Business Response

  Date: 09/16/2024

  ***** did in fact call into our office on 9/4/2024. The account is noted that on 9/4 at 1:05pm ***** was transferred to me.  My Name is *****, I am the **************** Manager at ********************. I listened to his complaint, apologized, and told him this would be addressed with the technician's manager. I did follow up internally on this issue as I promised. After that phone call on 9/4, I considered the issue addressed both with ***** and the Technician's manager.  I was unaware ***** wanted any further communication. I called ***** today and reminded him we spoke on 9/4/2024. He said he was sorry, he thought I was from his warranty company. I explained that I was with FAST appliance and as I had stated on 9/4/2024 I had addressed the issue.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a two-year-old whirlpool refrigerator that stopped working in the beginning of June 2024. Whirlpool scheduled a service appointment with Fast Appliance Repair. A week later, a technician diagnosed the problem as a failed compressor and told us that it would be covered under the 5-year compressor warranty. We paid over $600 for the compressor thinking we would be refunded the money under the warranty. Eventually, Whirlpool stated that my type of refrigerator (only french door refrigerator) is not covered under the warranty even though the manual for my type states that it is covered. The technician ordered the compressor, a week later the part arrived at my home, a week, and a half later the technician installed the compressor and left my home with no explanation. The refrigerator still did not work. A two weeks later a technician came to my home and said that the copper tubing had holes in it, and it needed to be replaced, he put a 24-hour rush on the part and said it should be in the next day. The part ended up being back ordered and finally came to my home around 3 weeks later. A technician came and installed the copper tubing, again left with no explanation. Again, the refrigerator did not work or get cold. On Friday, 8.2.24 I call Fast Appliance Repair requesting a refund and was told that I would receive it within 5-7 business days and that they do not want the parts back. On 8.13.24, I called asking about the status of the refund and was told that they do not offer refunds on already installed parts and that the manager would call me back. The **************** Manager left a voicemail stating that she was sorry that a new employee originally misinformed me, but they will not refund the money for the parts that were installed, however they could schedule a technician to come out. Over two months without a refrigerator, over $650 spent and we ended having to buy a new refrigerator. I want my money back for the parts that never worked.

  Business Response

  Date: 08/28/2024

  I have reached out to this customer to discuss options.  Our labor is guaranteed. In other words, we will continue to try to repair any issues at no additional cost should they not be fixed the first time. In this situation, we were not given that opportunity as the customer went out and purchased new. I have reached out to see if a compromised can be reached.

  Customer Answer

  Date: 09/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22141488
  
  I am rejecting this response because:  The company did reach out to me for a compromise, however they are only willing to refund the labor fees.  This is unacceptable after 2 new parts being installed, 4 technician visits to home for repair, 2 month waiting time, and no working refrigerator.  I have attached the email from the corporate office on the visits and costs, and the receipt.  I tell them to give me the $350 refund, but I still want a refund for the cost of the parts.  I also had to buy a new refrigerator which cost a lot.  
  
  
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/11/2024

  We have issued a refund for the amount of the part the customer requested. Thank you. *****

  Business Response

  Date: 09/11/2024

  We have issued a refund for the amount of the part the customer requested. Thank you. *****

  Business Response

  Date: 09/11/2024

  We have issued a refund for the amount of the part the customer requested. Thank you. *****

  Business Response

  Date: 09/11/2024

  We have issued a refund for the amount of the part the customer requested. Thank you. *****

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Knew what was wrong with our oven , but had to pay for technician to come evaluate for themselves , which is not the problem. The problem is now that I wanted to proceed with repair which was quoted at $90 plus the part , they want to charge another $130 on top of that for another service call because it is 4 months after they were initially out. That would be ok if that information was communicated originally, however nothing is noted on original receipt regarding this nor was it communicated when they called back with price quote.

  Business Response

  Date: 11/15/2023

  FAST Appliance Repair was contacted by the ********* on 3/30/23. Technician 350 performed a diagnosis on 4/18/23. At that time the technician noted that ****************** wanted to talk it over with his wife.  We never heard back from him, so the job card was closed on 7/5/23.

  It states on our invoice that a call back on a job card is guaranteed for 30 days. ****************** is asking us to honor this from 7 months ago. If he wishes to go through with this repair 7 months later, he will need to pay another trip fee for a technician to come out again. I can take $29.99 off the 129.99  fee, as another diagnosis doesn't need to happen, but the $100.00 trip fee would need to be paid in addition to the labor quoted and cost of the part.

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ********* when my refrigerator broke under warranty. They sent out Bill from Fast Appliance. He didn't even check the temperature or have a thermometer. He just stared at it and said the rubber gasket was loose. I questioned him because it was the temperature. Everything in my refrigerator was frozen. Then he decided to replace the entire door because "sometimes" they are defective. That didn't work. Everything in my freezer defrosted. Only then did he decide to check the motherboard. It would not go into service mode and decided it needed to be replaced. He just guessed.They told me they would come out as soon as the part came in because it was an emergency because I had no diabetic meds. When it came, I called and specifically asked them if there was anything I needed to do. They said no. That day, I had a medical emergency and needed to get to the ER since I had no diabetic meds (they were frozen). I called them and told them and asked if they could come out any sooner than 4:30. They said he was not willing to. He eventually called and said he would be at my place in 15 minutes. He then, and only then, told me everything had to be out of the freezer and if it was not, I would need to reschedule. They said to go to the ER and they would schedule for the following week. When I called them, they were not willing to come out for 3 weeks! I was upset and they said they were dropping my job, leaving me with no frig. I told them all along that I tried to find someone else through ********* who knew what they were doing, but they told me there was no one else. Fast Appliance told me numerous times that ********* was lying. ********* said they couldn't find anyone else. I called my own repairman and he told me it was not the motherboard. It was the compressor. I didn't even mention Fast Appliance and they knew who I was talking about because of their reputation. He said ********* knows there is a huge problem with their compressors and this was what it was. 

  Business Response

  Date: 04/04/2023

  The customer has multiple times requested phone calls regarding her service. There are times The Operations Manager talked to her as documented in the work order notes.  ***** the office manager also tried to call the customer on a number the customer left on a voicemail. It is documented on the job card that number wouldn't go through and was a constant busy signal.  There are also notes from a CSR that attempted to phone the customer on the number provided on the job card and the call didn't go through. This was an ongoing repair.  As the customer states- she was upset. That was an understatement.  She was verbally abusive to call center personnel on multiple occasions.  At that point, the decision was made to send her back to Whirlpool for another service provider. We will not do future business with this customer.

  Customer Answer

  Date: 04/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: my phone number is a working number.  If it was busy, it means I was on the phone. They were aware that I do not have call waiting. They are also very much aware of my cell phone number and they could have left me a message on that number at any time. I was upset only after the repeated failures at trying to guess what was wrong with my refrigerator  and constantly  losing a lot of food. I was upset because they never  told me that my freezer had to be unplugged and emptied,  even after asking them prior to them coming out. The fact that I was on my way to the ER   and they stated they would come the following  week and then stating they wouldn't come  out for 3 weeks was upsetting,  especially  since all my diabetic  medication and glaucoma eye drops were frozen, rendering them useless and causing my serious health  issues. I was never at no time verbally  abusive to any of the staff. In fact, it was the opposite. I would never want them back in my home for anything. That is not the issue. The issue was that it was never the motherboard and the refrigerator  would have broken again since he kept misdiagnosing the problem. The issue is the replacement of my food and medication  that was lost. This is what I'm entitled to, even according to Whirlpool. Therefore, I am again requesting a resolution to my complaint where I'm compensated for their failure to properly  fix my refrigerator,  the job Whirlpool  sent them to do. 

  Regards,
  
  ***************************

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My less then 1 year old refrigerator which is still under warranty , stopped cooling after a call to ********* they put me in contact with the only repair company in my area Fast Appliance Repair which ironically took 2.5 weeks for a repairman to even come look at my refrigerator, then another week to get the parts and another week for someone to come fix it. Which the repairman didn't stick around to wait to make sure it was cooling they just left. I called again to get someone to look at it and they are telling me March 16th till another repairman can come to just look at it again. I cannot go another 2.5 weeks without a working fridge. I just at this point want it replaced, which can only happen if the repairman comes to my house, 2.5 weeks from now! I have called ********* twice nd repair company twice not to mention I have missed 2 days of work and cannot miss anymore and have no one to be there if and when they do come again. Who can afford to go 2 months without a working refrigerator!

  Business Response

  Date: 03/09/2023

  This customer was not satisfied with her service.  Had complaints about the technician.  She requested another technician.  We explained this is the only technician we have in that area. Her second job card was then cancelled as a result of that. She contacted her warranty holder who told her there are no other service providers in her area.  By the time another job card was entered she received a date of 3/23 for the appointment.  I have looked at this and was able to pull it ahead to 3/13/23 which is Monday. She indicates she cannot take more time off from work so I am not sure if this will help but we are trying to do all we can to get this resolved as quickly as possible. She did not purchase the unit from us, as we only do repairs, we do not sell appliances. Our only role in this is to fix her unit.  If she is after an exchange, she would need to call her manufacturer or the place she purchased the unit. 

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were issued FAST to come and service our dishwasher under warranty. . The first time the tech came he looked under the appliance and said there were dead rodents and bugs and he may get LYME disease. He then took our parts and left . He then mumbled something about a drain and left. This is all on video. There were no rodents or bugs. So two months later our second visit, he calls and asked if we cleaned and I said well there were no dead rodents or bugs and it’s clean and the drain is fine. He said so you didn’t fix anything so I’m not coming and hung up on me. When I tried to call back he had my number blocked. When calling the company they said if we didn’t like it to file a complaint. Worst company I ever dealt with.

  Business Response

  Date: 02/07/2023

  This service call was set up by the manufacturer. The pump was triaged so when our technician arrived he had the part for installation.  Notes on the job state there was bugs and a dead rodent under the appliance, and it needed to be cleaned before he could install the pump. There are notes that the customer called in to our office and spoke with a CSR.  Notes indicate the customer said he didn't want this technician back out of he was afraid of bugs. At this point the customer stated he was calling the manufacturer for another service provider.  This job card is now closed with us.

  Customer Answer

  Date: 02/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  It is in accurate. There were no dead roster bugs under my appliance. I did NOT call to speak to CSR and ask for a new tech who wasn’t afraid of bugs. They stole the part that was ordered from ********* in which I have a statement. Their tech called me the morning of SECOND attempt asked if I fixed my dishwasher when I asked why he said he was NOT coming, hung up in me and then blocked my number. 
  AAND ITS ALL ON VIDEO!!! So they lie, steal and worst repair man. 
  
  
  Regards,
  
  
  
  ****** ********