Complaints

This profile includes complaints for Seidel Hyundai, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Seidel Hyundai, Inc. has 3 locations, listed below.

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  Seidel Hyundai, Inc.

  6125 Shillington Plz Reading, PA 19607-1152

• 

  Seidel Hyundai, Inc.

  1500 Lancaster Ave Reading, PA 19607-1542

• 

  Seidel Hyundai, Inc.

  2825 Centre Ave Reading, PA 19605-2434

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in for problem. Was told by dealership they had fix and was 98% sure. Fix cost 400.00+ dollars. Drove car home same day and broke down. Called dealership and took car back immediately. Was told they will not put back part that was not the problem and give us our money back. We had to eat their 400.00 mistake. Kept car over weekend until Monday then was told needed new battery and would cost another 400.00+ for all their testing and time. Again for their mistake. I feel like I should only have to pay for original diagnostic fee and that’s all. We are now picking up our car unfixed because we should not have to pay 400.00+ more. They should be refunding us money. This can’t be legal. They are completely ripping us off. I just want my money back for part that was put in and was wrong and 2nd diagnostic fee they charged me.

  Business Response

  Date: 08/21/2023

  THE CUSTOMER HAD THE VEHICLE AT 2 OTHER PLACES BEFORE BRINGING IT TO OUR DEALERSHIP FOR DIAG AND REPAIR. AS STATED ON THE  INVOICE WE COULD NOT DUPLICATE THE CONCERN AFTER DRIVING THE VEHICLE, SCANNING FOR CODES IN ALL SYSTEMS ANDREVIEWING LIVE DATA ON THE SCAN TOOL. THE RECOMMENDED REPAIR WAS BASED ON THE CUSTOMERS REPORTED SYMPTOMS AND HISTORY OF CRANK SHAFT POSITION SENSORS REPAIRING THESE VEHICLES. IT WAS MADE CLEAR TO THE CUSTOMER THIS WAS AN EDUCATED GUESS AND MAY NOT REPAIR THE VEHICLE AND IT MAY REQUIRE FURTHER DIAG OR REPAIRS. HAVE TO START SOMEWHERE TO ELIMINATE POSSIBLE PROBLEMS. THE CUSTOMER AUTHORIZED THE REPAIR AFTER CONSULTING HIS PERSONAL MECHANIC AND HE AGREED THIS WAS A POSSIBLE CAUSE OF THE PROBLEM. AS FOR THE RETURN VISIT CUSTOMER WAS CHARGED $72.50 AND WE FOUND THE ACTUAL CAUSE OF THE PROBLEM BEING AN INCORRECT BATTERY (NOT FOR THIS VEHICLE) INSTALLED ELSEWHERE CAUSING THE CONCERN. WE WERE ABLE TO DETERMINE AFTER REVIEWING THE DATA FROM THE TIME THE VEHICLE LEFT AND RETURNED .WE OFFERED TO REPLACE THE BATTERY BUT THE CUSTOMER DECLINED AND TOOK THE VEHICLE. 

  Customer Answer

  Date: 09/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
    We did not have vehicle serviced by 2 other places. We googled problem and tried fixing two things on our own. The part they replaced and was wrong should have been taken back and our original part put back in since car was brought back that same day. We should not have had to pay for that part. Labor yes but not the part. The problem was not the wrong battery. We spoke to a mechanic at another Hyundai dealership and it was just as simple of us needing a factory oil filter and fresh oil changed. Mechanic said this was a know issue according to them. These things should be told to customers when they purchase a vehicle if they HAVE to have factory oil filters only. 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 10/06/2023

  The part is an electrical part and is not refundable or returnable per policy. If the customer would like us to remove the new part and install the old part we can do that but the labor charge to do that does not make sense to do that . They would not be saving any money and they would still own the part. We cannot take the part back and resell the part as new as it has been on a car and no longer new. We do not have the packaging either and nobody comes to a new car dealership to buy a used part. As far as the engine requiring the OEM oil filter, it is stated in the owners manual for the vehicle. We will not be refunding the customer.

  Customer Answer

  Date: 10/13/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  This is a poor response from a professional new AND used car dealership. The car was immediately brought back the same day the mis diagnosed part was put in. Used parts are sold all the time and this part was in the car and driven for 30 mins at that. This is bad practice and I will for sure make sure everyone I know, knows how you deal with your customers and will NEVER have business from us or anyone I know again! The fact that another mechanic at another Hyundai dealership new exactly what the problem was with a simple phone call shows you have a lot of training to do with your location. 
  

  Regards,
  
  *********************

  Business Response

  Date: 10/19/2023

  As previously stated we cannot take a used part and resell it. This does not "happen all the time" as the customer has stated. Also as previously stated we could not duplicate the concern and recommended a possible fix (educated guess) based on the customers description what it could be. Told the customer it may not fix it as we cannot duplicate and confirm the condition. They consulted their own people and gave us permission to replace the part. We stand by our decision , we will not be refunding the customer.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/17/23 Was at Seidel Hyundai to get oil change and Seidel Hyundai waited till I could not get oil changed without paying for it I have 3 oil changes left and also tire rotation this company WILL NOT ALOUD ME TO USE the 2nd time was in the correct range to get oil changed for free I have these oil changes as a service to me for buying a new Hyundai the car has ****** miles and the coverage I have Seidel will NOT ALOUD ME TO USE

  Business Response

  Date: 04/25/2023

  The program this customer is talking about has been explained to Mr. ***************************** on many occasions. I've attached the program for him to see and hopefully clear this up. It is a Hyundai program that we have to follow to get reimbursed. its not that we don't want to do it we can't. We are on the east coast in a Severe climate so it works out that the customer pays for every other service. The car being a severe climate area has to be serviced every **** miles and the program only pays every **** miles. I hope this helps. ***** ****** 

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to this dealership to look at a used car, the salesman told me that I had to put a $500 deposit on the car in order for him to start the sales process, I did not have the money but he pressured me to ask my boyfriend and said that its just a hold. My boyfriend gave him $500 , the salesman then told me that my interest rate would be close to 11% and that my loan would be for 7 years, I told him that I could not afford that and he now said that he will not return the $500. He keeps texting and pressuring me to pick up "my car"

  Business Response

  Date: 10/17/2022

  To whom it may concern

   This customer did receive their deposit back. We never keep deposits for any customer. if I can be any further help please let me know! Jerry S*****