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Business Profile

Home Care

Valley Home Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    to who it may concern, i am writing this because I am a patient of Valley Home Care for two weeks after the nurse aid quit, they couldn't find another for the next week one day a person for seven hours another day for four hours, one day when I was left by myself cause they had no aides, shirts fell off the electric chair fell into the wheel and go stuck, it was at 3pm my fancies doesn't get home until 12am so i wasn't going to sit in one spot for 9 hours so i drove around stuck int he wheel, and it scratched my floors doing so, contacted the company for the two weeks and got the run around, with the *******, she told me to contact *** in the HR department, not to be able to talk with him, he doesn't answer any of his calls or even call back either or leaves no messages, want to know what they are going to do with my floors for 3 1/2weeks, can you check into this matter for me, Thank you ***************************** can be reach at *************

    Business Response

    Date: 01/04/2023

    Good afternoon,

     

    I have looked in to the matter regarding ******************, and believe we are not liable for the floor damage.

     

    While his caregiver did not come we did send replacements only for him to send them away,

     

    We should not be liable for the floor since it is a issue that could of happened out of the hours we service, and the fact he sent away replacement Aides.

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