Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dickson City Hyundai Inc., a ****** Group Dealer installed a Remote Starter in my Hyundai **** on/about 19 May 2023 (invoice #***** date 5/19/23 copy available). The Remote Starter inter-mittently failed to start the vehicle sometimes for over a day. I'm a nurse whose job entails dealing w/emergency; intermittent failures are unacceptable. After losing pay & possible job loss, I decided to have the remote starter removed; & have the dealer return my vehicle back to its original condition. Further, I requested money I paid directly to dealer ($374.71) be returned. The Service Manager stated this device was installed by a third party & they have no responsibility for the service/device. When I asked for Subcontractor's name who installed the device they would not tell me. The day the Subcontractor worked on the car the Service Manager called me up and stated for an additional $100.00 they would fix the starter problems. This was not part of the agreement and remembering what the dealer said about other customers having problems with this device, I had the remote starter removed. The next day I verified that the remote starter had been removed and my vehicle started up with no issues. After I took a picture of the remote starter on the Service Departments Desk (copy of Photo available) I asked the three employees behind the counter to give me a receipt for the device which they refused to do. I asked for the next level of management's name and phone number. The Name was provided (which I have) but they refused to provide a phone number and no process to elevate a complaint/solution to recover my losses. My position is: I paid Dickson City Hyundai $374.71 for service the Service Mgr. admitted was unreliable, yet they sold me the remote starter & service. The extra $100 to fix the problem shows the original installation was flawed. When I asked for my money back they refused. This is unacceptable & Hyundai Corporate will be contacted next.

  Business Response

  Date: 01/23/2024

  Dear *************************,
  
  Thank you for bringing your concerns to our attention. At Dickson City Hyundai, we strive to provide our customers with reliable and satisfactory services, and we regret to hear about your experience with the remote starter installed in your Hyundai Kona.
  
  Regarding the receipt issue, we provided you with a copy of the Repair Order as that is the standard documentation we can issue. We understand your request for a receipt from the third-party vendor, but as a dealership, we are unable to provide receipts for services rendered by external parties.
  
  We acknowledge the issues you faced with the intermittent failure of the remote starter. When the vehicle was initially brought to us with the concern of not starting, our technical team was unable to replicate the issue. The proposed solution was to upgrade the module was suggested in good faith to resolve the intermittent failure youre experiencing, at a cost price of $100.  Unfortunately without fully diagnosing the problem and needed more time to do so this was the only thing we could offer at that time.  We apologize for any inconvenience this might have caused you. 
  
  We would like to clarify that we did not indicate that there were prevalent issues with these remote starters. Our suggestion of opting for a factory remote starter was merely to provide you with an alternative solution, tailored specifically for the Kona, albeit at a higher cost.
  
  In light of the challenges you have faced and as a gesture of goodwill, we are willing to refund the amount you paid for the remote starter installation ($374.71), especially since you have had it removed. We believe this is a fair resolution to the matter and hope it demonstrates our commitment to your satisfaction.
  
  Finally, we apologize if there was any confusion or inconvenience caused during your interactions with our staff. We take your feedback seriously and will use it to improve our customer service processes. For any further discussion or to process the refund, please feel free to contact us directly at **************.
  
  We value your business and are committed to ensuring a positive experience for all our customers at Dickson City Hyundai.
  
  Sincerely,
  
  ******************************;
  Dickson City Hyundai 
  **************

  Customer Answer

  Date: 02/03/2024

  I never got an email that gave me an option of reviewing anything or answering 

  just one that said you received my complaint 

  Customer Answer

  Date: 02/04/2024

  thank you very much for your fair response. I accept and would like to process the refund of the price you stated. I have called and left a message for  ************************* of the dickson city office. thank you very much for doing this.

  ***************************** RN

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Dickson City Hyundai to trade in my vehicle and get a new vehicle. We had a verbal agreement of giving me what I owed on my vehicle and I was to purchase the new car for $28,000. They deceived me and I didn’t realize until after signing the contract that they charge me $35,000. The MSRP on the vehicle was $23,000 so they charged me $12,000 over MSRP. I went back the next day and they told me there was nothing they could do for me besides $150 check.

  Business Response

  Date: 10/19/2023

  To who it may concern . ************* paid $28,600 for her new car as agreed to by her . If need be I can send the documentation if required as proof , as the customer does have a copy of the buyers order showing what we are stating as true . On the bank statement ************* sent in to the BBB shows it also but that part was cut off . Sorry for any confusion , but ************* is correct on the selling price promised to her . Dickson City Hyundai will also  remind ************* also all of her services are at no charge for the 1st 3 years , oil changes , tire rotations ect ect  

  Thank You 

  ***********;

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer service department consistently lies. Car was towed there on 5/16 and didn’t get it back until 6/27! It breaks again and this time I was told on 7/6 that car could be worked on week of 7/10. I was never given updates and ultimately car was never worked on. There is no eta when it could be looked at just excuses that it’s in line. Workers do not have any idea what is going on and customers are left in the dark!

  Business Response

  Date: 07/24/2023

  To all is concened . ** ***** 2017 ****** with 95,388 miles on it was towed to Dickson City Hyundai for a engine problem . Turns out the engine is bad and needs a new engine . Hyundai corperate appoves a new engine for ** ***** SUV . It takes weeks to get a engine from the factory , and entire day to remove and install the new engine . They was no cost for the new engine and labor  to ** **** , which would have been close to $8,000.00 . We can only apologize to ** **** as we are under the constraints of the factory , which seems to be a shortage of cars and parts world wide . 
  
      On friday July 7th was towed in for a non-start problem . We could not look at the ****** on Friday due to we were booked up , so we fit it in the following week . The recorded mileage at break down was 96,256 miles , and we did a starter bench test , which the started failed and was demmed no good . We ordered a starter as per ** ***** request to fix the proplem with his ****** . Again parts availability is a problem with theh factory , but we finally get the new starter and insatll it . ** **** was called today and let known his car was ready for pick up . We are sorry ** **** and many others have to wait when there cars break down . I am hope this answeres some questions about ** ***** car , and again we apologize to ** **** and wish him smooth driving on a go foward point . 
  
  Thank You 

  ***********;

  Customer Answer

  Date: 07/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  When you deal with dozens of cars per day you should at least get the correct model when responding to a complaint. The vehicle towed in was a ********. 
  

  Per your response we were waiting on parts which caused a delay. That is a lie. I was told our vehicle would be looked at week of 7/10. That was another lie, it was not looked at until 7/21 whereupon I was then told it was the starter. At no point was I told of a parts delay. 
  

  Our vehicle sat on their lot for so long the rotors rusted! Furthermore, I feel we were price gouged. Over, $750 for a starter! Customer service did not bother rectifying any concerns about price. 
  
  Regards,
  
  **************

  Business Response

  Date: 08/01/2023

  I am sorry you feel that way , but nobody lied to you . We may not be the dealer for you , but we have well over 60,000 cars in operation of happy people . Under todays market conditions , in the car world everything has changed . Again we are sorry the way you feel . 

  Thank You 

  ***********;

  Customer Answer

  Date: 08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Absolutely nothing has been solved. Your apologies are a cop out and weightless. I take great offense to your direct lies to me. You stated the delay was due to parts in your previous email. That is completely untrue. I would like options to resolve. 
  
  Regards,
  
  **************
  

  Business Response

  Date: 08/14/2023

  I am sorry for your your car breaking down , however I am not sure what you mean about a resolution to the problem ? You have your car back and I hope it is working well for you . Thank You ***********;

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is 14 years old and in poor condition. 4/15/23(Saturday afternoon) -I went to Dickson City Hyundai and found a used 2021 *** *** (19,000 miles) for sale. Price was 21,999.00 -I asked if I could get lower price, but was told No. Salesperson and Finance Mgr both said that cars were hard to find, and that the particular model was no longer being made, which influenced me to give a $500 deposit. I said I would try to find my own financing. Finance Mgr. brought out a photocopy of a Buyers Order form for me to sign acknowledging $500 paid. I was told this was to take to potential financing party. I was very skeptical because of the car's price, so I stopped at another dealership to find they were getting in a brand new model(different options) for lower price! I spent the next day researching the car models and prices and realized it was definitely overpriced .The next day, Monday, I asked my bank about loan rates-and determined that I would not be able to afford it. In the following days, I made six calls to Dickson City Hyundai, about getting my $500 returned- speaking to Salesperson and Finance Manager who said I would have to speak to General Manager *** ******* who was not available. Call #7 I spoke to ** *******, who was extremely unprofessional to put it nicely. I have never dealt with anyone as rude and insulting. He said I would NOT get money back. I told him I was asking guidance from relatives in legal field and Pa Attorney General's office about situation-he said he didn't care . A few days later, call #8-I spoke with *** again. He still refused to give me my money-did not care who else I contacted or consulted. I asked for a written confirmation of sale cancellation-was told it was not a sale!? I want and need my money back!! *Since this started, I have heard many unfavorable stories about this dealership*

  Business Response

  Date: 05/25/2023

  We will be refunding  the money to the customer even though it was a NON REFUNDABLE deposit sign by the customer . Thank you . 

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken in for engine oil leak. I paid $250 for repairs and issue still exists, it has not been corrected

  Business Response

  Date: 03/09/2023

     ******************* car was brought in our shop with 78,870 miles on it on feb 10th 2023 . The engine conpartment was serverly covered with engine oil , caused by one or more engine oil leeks . This information was shared with the customer . We cleaned the entire engine and engine  compartment of the oil contamination . Told the customer they need to drive the car for a few days until it leeks again so we can see where the oil leek is . On Feb 14th 2023 with 79,280 miles , she returned with the car , and the valve cover gasket was leeking oil on to the engine . The cost of the  repair was covered by the customers service contract . We advised the customer that there could be another leek , as the valve cover was the main leek , and now that it is sealed and fix , the next week spot may show up , which it did . The customer just needs to bring the car back for us to see the next leek , which most likely will be covered by her service contract . We are sorry for the inconvience this has caused the customer . 

  Thank You Michel

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction happened on December 7th 2022. I bought a 2018 **** brand new from Dickson City Hyundai. At 90,000 miles, the engine started making noise. I have the extra 100,000 mile warranty. Hyundai told me they had to do an oil consumption test. A week later, the engine light came on in my car. They told me there was something wrong with my engine. So, they had me rent a car through *****. 4 days later, they called me and said it was the sensor, not the engine. Once my car went over the 100,000 miles, they said it was burning a quart of oil every 3,000 miles and it was normal. And informed me that the warranty was done. I kept putting quarts of oil on the car then another facility told me that there was only a quart of oil in the car. I went to Dickson City Hyundai on the 7th of December and the service manager told me my entire engine was shot and I still owe $10,000 on the car. I told them this problem started at 97,000 miles when it was covered in the warranty, however, they said they weren’t gonna do anything about it. I told them that Hyundai was recalling 2018, 2019, 2020 **** for engine problems but they said they were unaware of that. I was forced to trade my car in at another dealer and they added $10,000 on my loan to pay off Hyundai. The Dickson City Hyundai has poor service and this problem would have been solved if they fixed it when I first informed them. 

  Business Response

  Date: 12/13/2022

   ************* brought his 2018 Hyundai **** on March 1st 2022 with 97,255 miles on it for a engine concern . According to Hyundai Tech line we were instructed  to do a oil  consumption test . ** ***** check engine light came on a few days later and he brought the car back . We scan the on board computer and it confirmed a miss fire in cylinder number 4 . The cause of the miss fire was a air fuel  imbalance , which was repaired under a Hyundai TSB at no charge to ** ***** . On April 18th 2022 with 100,014 miles  ** ***** bought back the **** so we could see the results of the oil consumption test .It burned point 9 tenths of a quart of oil which according to Hyundai Corp that is in the means of operation of the 2018 **** with those miles on it . This means Hyundai corp will not pay for a new engine as it does not need it . I believe on or about December 7th with about 121,000 miles on the **** , ** ***** returned and spoke to the service manager , and having a hard understanding why we would not put a new engine in his car . We told him just drive the car it runs fine . The last time we saw ** *****'s **** in our dealership before the March 1st 2022 for any type of services was March of 2020 with 48,657 miles . 
         The last thing I would like to talk about is according to this complaint is that he was forced to trade the car at another dealership . He owed $10,000 and the other dealer added the $10,000 dollars to his new car which would add about $250.00 bucks to his payment . That being said that would mean that the dealer that traded ** *****'s **** only gave him a $100.00 for his 2018 **** SE and rolled the $10,000 into his new loan . I have a hard time with a dealer only offering a $100.00 for a owner 122,000 mile **** as that **** is worth between $8,500 to $10,000 dollars ! Had ** ***** traded in the car to Dickson City Hyundai he would not of added $10,000 to his loan , he would have added almost nothing and not roll any money on to his new car . We wish ** ***** all the best on the purchase of his new car , what ever that maybe . I hope this gives a complete answer to all the concerns brought up by ** ***** 
  Thank You Michel       Tell us why here...