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Business Profile

New Car Dealers

Toyota of Scranton
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded in my ****** for a older work truck. The truck was around 49000, left the location transmission went out within 40 miles. I have contacted them numerous times to get this matter resolved, they keep telling me they ordered it. It has now been 60 plus days which they have had the truck. They gave me a small truck to use but I cannot use it for work. it cannot not haul what i need to. I have made 2 payments on this vehicle but have not used it. I have lost wages accumulated in the 10,000 range from not being able to haul anything. at this time I would like a refund of my down payment they can keep the truck. I am currently searching for a different one but cannot move forward with it until this is resolved , I am totaly disgusted with toyotas lack of concern for me and my family. They have put there needs first and have hurt my income.

    Customer Answer

    Date: 12/06/2023

    The company has finally taken care of the issue . thank you

    Business Response

    Date: 12/06/2023

    I hope this letter finds you well. I am writing to provide an update on the recent consumer complaint filed with the Better Business Bureau,regarding the case listed above. We appreciate the attention and diligence your office dedicates to consumer concerns, and we are committed to ensuring a fair and satisfactory resolution for all parties involved.

    I was informed earlier that our team did work with **************** and traded him out of *** ****.  He is now in a 2018 Toyota ******.  I did reach out to **************** to inform him I received the complaint he filed with your office.  I also confirmed that he traded the *** for the 2018 Toyota ******.  I asked *************** if he is satisfied with our resolution, and he stated he was satisfied.  I informed him I would respond to the complaint that a fair resolution was reached.

    Thank you again for the opportunity to work with our customer in reaching a mutually satisfactory conclusion to his complaint.

    Sincerely,

    **********************

    Vice President of Guest Experience

    Customer Answer

    Date: 12/12/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Toyota of Scranton is BBB Accredited.

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