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New Car Dealers

Toyota of Scranton
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.14

Average of 7 Customer Reviews

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Review Details

  • Samuel F

    Date: 12/23/2024

    Samuel F

    Date: 12/23/2024

    I bought a car from Toyota of Scranton march 28th 2024 car is nice drives good but heat dosent work they lied and said mechanics checked everything and there’s no issues they did a scan to see what can be the issue they said “ac amplifier “ part cost me 600 and some change not even including Labor i’ve been chipping money in this car since summer trying to get the heat to work before my fiancé get birth To know today is December 23 2024 And it still doesn’t work she’s currently 9 months pregnant and I also have a four year-old that just turned four December 18. It is extremely cold in the Car all my windows stay frozen when the car is warmed up I have to call off work to take them to appointments because it’s not safe to drive with windows frozen so I have to drive and the defrost is on They are saying there’s nothing they can do. I called the bank that I’m financing through same loop. Nothing they can do. I think it’s unfair that I still owe 15 grand and I have a car with no heat with kids in the winter. When we’re at -0 I guess I’m not the only one Ithat got scammed Toyota of Scranton is a con artist and there “mechanics “ don’t know not 1 thing how to operate cars !!!!!

    Toyota of Scranton

    Date: 12/27/2024

    ******,Thank you for sharing your experience with us. We sincerely apologize for the difficulties you've encountered with your vehicle and fully understand how frustrating this situation must be, especially during the winter months and with your growing family.We want to assure you that we strive to be transparent with all our customers regarding vehicle sales. After reviewing your situation, we confirmed that this vehicle was sold "AS-IS," meaning it did not come with a warranty We understand how disappointing this news must be, and while the sale terms were clear, we also recognize the urgency of your current needs. Please feel free to reach out directly to our management team so we can further discuss your situation and explore any additional options that may be available. Your satisfaction remains important to us, and we value the opportunity to speak to you.Sincerely,**** ** ***** Vice President of Guest Experience Toyota of Scranton ************

  • Robert C

    Date: 07/25/2024

    FRAUD. Paid $42,000 (with tax and additional warranty) for a "Certified" Toyota Camry, come to find out the car was WRECKED and they covered it up to sell it certified. A different Toyota dealership confirmed, the car's rear and 20% of passenger side is complete BONDO. Suspension and frame are bent and were RIGGED to make car so it would drive. An unexpected rear passenger tire blowout is what alerted us to issue. We gave Toyota Scranton an opportunity to make this right, allowed them to review the car on their lift (they confirmed damage), waited weeks while they had their "management meetings" about how they were going to make up for it, and they finally forwarded us to a sales person, offering to sell us a new car, giving us LESS THAN BOOK VALUE as a trade in price for their fraudmobile. Hysterical. We have filed complaints with ************************ of ******** Protection, the ****************** our local U.S. Congressperson, State Senator, and BBB. Additionally, we are filing an independent lawsuit against the dealership. There's so much more I could add here, but too much to list.PROCEED WITH CAUTION. We love Toyota, this was our 9th Toyota, 2nd one from THIS dealership. Toyota's are the best. Do yourself a favor, and find another dealer. Otherwise, proceed at your own risk.

  • Gerard S

    Date: 07/18/2024

    Gerard S

    Date: 07/18/2024

    Outstanding dealership! The staff is very professional and treats their customers better than any dealership I have ever encountered. Every individual I have dealt with strives to exceed all expectations. The culture there is positive and everyone truly seems to get along and work well with each. A great product, team and experience each time! Would not buy a car anywhere else.

    Toyota of Scranton

    Date: 07/19/2024

    ******,Thank you so much for your outstanding review! We're thrilled to hear that you had such a positive experience with our team. Our goal is always to exceed expectations and provide the best possible service to our customers. It's wonderful to know that our professional staff and positive culture made such an impression on you. We truly value your kind words and your loyalty. We look forward to serving you again in the future. Warm regards,Customer Experience Team **********************

  • Joseph T

    Date: 07/17/2024

    Joseph T

    Date: 07/17/2024

    Toyota Scion of Scranton is selling Toyota RAV4 vehicles with faulty liftgate hinges that will not only cause damage to your vehicle, add risk in using the liftgate, and devalue your vehicle as a result of the faulty parts. They are fully aware of the issue but will not recall or repair, even with an extended warranty which I am finding out is a joke. Buyer beware! DO NOT buy a Toyota.

    Toyota of Scranton

    Date: 07/18/2024

    Dear *****************************,Thank you for bringing this to our attention. We are truly sorry to hear about your experience with the liftgate hinges on your Toyota RAV4. At Toyota of Scranton, we take all feedback seriously and aim to address any issues our customers face.Please allow us the opportunity to make this right. We would like to investigate the situation further and see what can be done to resolve your concerns. Could you please reach out to our ****************** at your earliest convenience so we can discuss this in more detail? Your satisfaction is our top priority, and we are committed to ensuring your vehicle meets the high standards expected of a Toyota.Thank you for your understanding and patience. We look forward to hearing from you soon.Sincerely,The Customer Experience Team

  • Derek L

    Date: 12/09/2023

    Derek L

    Date: 12/09/2023

    This is my second time buying a car from Toyota of Scranton. I bought my first one September 2021. A certified preowned caravan. This car runs great! all I do is put gas and get oil changes. Corey was my salesman and Ryan was my finance guy. Both very nice guys!
    Last Month I bought my mother a certified pre owned Chevy and the car runs great! Ahmed was my salesman and he was great! Unfortunately because of my revolving credit utilization and not having a long history at my new job the banks were giving me problems but Rich Larussa made a few calls and found a bank for me! I was so happy that I was able to walk out with my mom’s car!
    And I even went back And sold my jeep to them a month later. I was scared they would redact their original offer and try to lowball me but Marco Valenti and Ahmed Wasal was true to their word! They bought my car!
    Toyota of Scranton is the best! You get complementary food, snacks and the staff treats you like family! I would never buy a car anywhere else as long as they’re in business!

    Toyota of Scranton

    Date: 01/19/2024

    Dear Derek,
    Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We are thrilled to hear that you have chosen us for your car purchases not just once, but twice. It's always a pleasure to welcome back satisfied customers like yourself.
    We appreciate your kind words about Corey, Ryan, Ahmed, Rich L******, Marco V******, and Ahmed W****. We're proud to have a team that goes above and beyond to ensure our customers have a seamless and enjoyable car-buying experience.
    It's fantastic to hear that the certified preowned vehicles you purchased are running great, and we're delighted that our team was able to assist you with financing and overcoming any challenges with the banks. We understand that navigating the financing process can be complex, and we're glad we could find a solution for you.
    We also appreciate your trust in our team when selling your Jeep. Transparency and integrity are values we hold dear, and it's great to know that Marco V****** and Ahmed W**** upheld their commitment to you.
    At Toyota of Scranton, we strive to create a welcoming and family-like atmosphere for our customers. Your mention of complementary food, snacks, and the staff treating you like family warms our hearts. It's our goal to make every visit to our dealership a positive and memorable one.
    Thank you for your loyalty and for choosing Toyota of Scranton. We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.
    Safe travels and happy driving!
    Best regards,
    The Management Team
    Toyota of Scranton

  • Tearra R

    Date: 05/29/2023

    I was called by the sales man and told to bring my car in to trade it for a rav4 2019 the sales man and finance account manager said if I paid 996 on this car for a year and build my credit after the year he would trade me out and put me in a better 2022 vehicle with lower payments the year has been up and now I’m told they do not do trade ins in-house I’d have to go somewhere else and they also do not refinance in house I’d have to go somewhere else now I’m stuck with with this over priced Rav 4 and an Apr of 18% that will never be lowered by any bank I’ve been scammed for a car salesman to get commission and now being harassed for the monthly payments never do business with Toyota financial or Toyota of Scranton the finance manager Matt is friends with Byron the owner of the company NEPAPros and they swindle young women into getting cars and signing contracts while working for Nepa pros then Nepa pros fires the employees and Toyota won’t refinance lower payments trade out for lower payments nothing just want more money down or a cosigner to destroy their credit next after destroying yours my experience has been horrible and I’m still being harassed and financially raped because auto salesman don’t put their promises in writing they just sell you a dream and an overpriced car and move on to the next victim

  • Virginia M

    Date: 08/20/2022

    They charged me 10,000.00 over the MSRP price for my truck, and also with putting down 15,000.00 on the truck I owe over value for my truck now I’m actually now in the red and it has no trade in value
    Brand new from the lot and just got it in June 2022

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