Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Sean come out and give us an estimate. We read his reviews and he seemed like an honest business man. He sent us a text and asked for a $2,500 deposit. We shouldnt have given it, that was our mistake but we didn't think he would not provide a service. The company was supposedly in business for at least 15 years. We ended up getting an estimate for half the price. We tried calling to speak with him but there was no response. We said we would like to know if he could meet that price or return our deposit. We allowed pleanty of time before he was said to start. He then sent a text stating that the deposit was to hold our spot and would not be refunded. I said that you cannot take such a large deposit without any service. I wanted at least $2,500 worth of work. It was a substantial deposit. He called and said he would cut down 2 trees. Well he never showed and now will not respond. I would appreciate if you could please help us. He shouldn't be allowed to operate in such a matter. Taking people's money like that with no service. He wouldn't pick up up the phone to discuss options he just said, 'sorry for the inconvenience .'

  Customer Answer

  Date: 11/07/2022

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by To The Max Tree Service regarding complaint ID ********.

  I have attached two messages that were from them proving that we provided them money and they were going to provide a service but did not.

  Regards,
  
  *******************