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Business Profile

Light Fixtures

Lighting New York

Reviews

Customer Review Ratings

4.93/5 stars

Average of 301 Customer Reviews

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Review Details

  • Review fromKim G

    Date: 09/02/2024

    5 stars
    **** helped me on the online Chat starting around 11:15PM and finished 3 chandeliers later, at 12:00AM. She was exceptional, given the time it was. She was personable, knowledgeable and knew exactly what I wanted. I remembered her from 3 years ago, helping me with a large project in *********...gutting a townhouse. She just knows her product and does it with a smile, the kind you can feel over the phone:) She has been at NY Lighting for 11 years, and that speaks volumes. They really do offer great pricing, and will work with you, not just for that one sale, but they want to develop relationships that last, and keep you coming back.Thank you!Kimmie
  • Review fromDeb E

    Date: 08/29/2024

    5 stars
    Great help from the chat assistant . Helped me get best price.
  • Review fromMatthew S

    Date: 08/26/2024

    5 stars
    Amazing pricing, super helpful chat. Couldn't have been any easier.
  • Review fromleslie o

    Date: 08/12/2024

    5 stars
    I just ordered my third light from this company, and I have found the best prices, quick delivery, and excellent, beautiful products. This is a company I trust.
  • Review fromsteve c

    Date: 08/05/2024

    5 stars
    very easy to deal with ,,, great service / great pricing and quick delivery
  • Review fromJeff W

    Date: 08/02/2024

    5 stars
    The ordering process went very smoothly. I can't say much more until I receive the goods
  • Review fromCJ D

    Date: 08/02/2024

    1 star
    I have a PRO account and my dedicated Trade agent told me he wasn't authorized to remove a $10.00 shipping charge on an $18.00 item (down-rod for a fan )So, I don't know, does that sound like excellent customer service?
  • Review fromGail C

    Date: 08/01/2024

    5 stars
    **************** was able to find my chandelier from a home photo for a quick response, made replacing some glass very easy!
  • Review fromNancy T

    Date: 07/26/2024

    5 stars
    Excellent customer service. They were able to switch out some shades on a fixture I loved. Took some time to stumble across them but glad I did. They were very quick, knowledgeable and accommodating.
  • Review fromMaggie C

    Date: 07/18/2024

    5 stars
    They responded to my need very fast, very good service.

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