Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ***** 3 from Piazza Honda of Springfield, on 12/14/24. It came with a 30 day purchase warranty from them. I had the car for 7 days, and in that time it exhibited multiple computer and electrical failures. All 17 warning lights came on and stayed on, all safety features were disconnected, and at one point the trunk opened by itself while the car was in gear. I went to drop it off on 12/21 and pick up a loaner, and overheard the manager saying "here comes a no taksies backsies case." They do not want to give me my money back. The dealership appears to be trying to get out of their own 30 day warranty, and don't want to give me a refund. In my conversation with the shop manager, ****, he indicated that the shop isn't liable, and pointed out that the vehicle passed inspection. He also said he wasn't sure a Honda shop could fix a ***** problem. I do not think a repair is going to be a viable route in this case -- I'm not confident that the car would be made safe to operate. I don't want it back. What I'd like is a complete refund. If possible, I would also like them to match the ***** Blue Book trade in value of the car I traded in to them. They gave me $5k for it, and that should have been $7,400.

  Customer Answer

  Date: 12/26/2024

  I've now received a verbal confirmation of a full refund from the shop.

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wallet was in the vehicle along with my 1800 dollar ***** bag and a few other items and I was not allowed to get my items from the vehicle and they wouldn't tell me where my vehicle was even at. They added extended warranties for over 3000 to my loan that I never agreed too or asked for . I was told it came with dealership warranty. They also charged me 5000$ to other random fees to other people. They never included the ***** dollars I put down In cash on the vehicle and they charged me over 1080 dollars for pa tire tax and they lied about my interest rate and my initials and signature were forged and the documents were different the the ones I signed or was shown and they never gave me a copy of my service contract or loan contract .

  Customer Answer

  Date: 06/17/2024

  I added my explanation of forged signatures, added charges, issue with the subtraction of my down payment and then re-added to the total car sale price after it was already deducted from sale price. I never received the contract til I received it from Honda financial and the dealership told me they would mail it to me but the documents they showed me and the documents I currently see are 2 different things. the extra added charges that I was  not informed about, the lying on my credit report because I never gave them a paystub just wrote my employment info on a sticky note, and I was conned into this purchase by lying, manipulating fraudulent sales person who forged my signature and initials. I want my down payment refunded and the fraudulent charges off my record. if no resolution is found my lawyer will be taking this to court because fraud is illegal and not right. Hopefully a resolution is found so we don't have to pursue this any further in court.

  Business Response

  Date: 07/15/2024

  Good Afternoon ******************,
  
  I apologize for our late response.  Weve recently reached the end of a significant technology outage (CDK), which hampered our ability to reference ****************** transaction.
  
  I have interviewed our staff members who handled ****************** transaction and reviewed his documentation
  
  We have no recollection of any request to get any items from the vehicle including a wallet or a bag.  **************** did not have a trade and was never denied access to the 2020 Civic that he purchased.  Perhaps he is referring to the repossession incident.  If so, we had nothing to do with his repossession.
  **************** purchased a *************** Contract, which he referred to as an extended warranty.  As in accordance with our standard practice, **************** was given an explanation of our *** product benefits and provided an opportunity to purchase or decline.  He purchased a 120 month / 100,000-mile VCS for $3147.00 plus tax.  **************** signed 4 different documents disclosing the *** product he chose (*** contract, Final Acceptance, Financing Contract, and Purchase Order).
  ****************** transaction required Delaware tax, ******** DMV fees, and Dealer Documentation fee.  DE tax and all fees were properly charge, collected, and recorded - totaling $1873.00 including his tire tax of $5.00
  ****************** documentation properly records an $8000 down payment.  At the time of ****************** settlement, he only had $6800 which we collected.  **************** signed a promissory note for $1200.00, agreeing to pay on 7/12.  **************** returned on 7/12 and gave us $1000.00.  To date, **************** has never responded to our requests for payment nor returned to pay his outstanding $200.00
  ****************** contract APR was fully discussed and disclosed on his Financing Contract.
  No signature of his was ever forged.
  ****************** signed credit application containing only information that he provided.
   
  
  **************** still owes Piazza Honda of Springfield $200.00.  His allegations are all false and objectionable.  Piazza Honda of Springfield is no longer pursuing the outstanding $200.00, which constitutes the extent of our Good Will.      
  
   
  
   
  
  
  
  Thank you,
  
  
  
  *********************
  General Sales Manager
  Piazza Honda of Springfield

  Customer Answer

  Date: 07/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint  Complaint: 21815609

  
  

  I am rejecting this response because:

  The information given is incorrect on Piazza Hondas part. I was told before even giving any information I would be leaving with a car and that was a guarantee before I even got to the dealership.. I was then shown cars way outside of my budget but that is because my credit application submitted was not information I gave I never gave them that information but was referred thru a friend who called and told me they would pull strings for me and get me a car regardless. So the dealership lied to the credit agency and I never signed for a service contract and the page I did sign isn't even apart of the paperwork because I was never given it and was told I would be given it when I came back 3 days later and then the paper work I viewed is not the same paperwork I was shown on original day . I never agreed to another vehicle package because I was told it was still under dealership warranty with only ***** miles on it .. and I did contact honda financial to receive my items from the vehicle but they neglected to even confirm it had been reposed and still have yet to get conformation they have the vehicle . And those signatures are not mine and they are over top of white out because the documents I signed aren't even included because the papers I was shown were different and the first page is now changed and made up of 2 different documents. I was told I was financing for ****** and then after 6 months would re-finance and have my interest rate lowered drastically ..and the tire tax I was charged $5 and $1,084 dollars . I never stated I had a trade either I stated I had a cash down payment and you have no recollection because nobody has returned my calls or ever responded to me and when I didn't speak to 2 different people they never confirmed or denied that they even had my vehicle and at that point I was going to report it stolen to the police. I didn't hear back from honda until the 30 days had passed by over ****************************************** This dealership is a scam and rip off because they forged my initials and signature and I was only working 1 day a week at the time and ***** still said come on in we will make something happen. And sure enough they messed with the paperwork and got me a almost brand new car with a poor credit score of 540 with part time serving hours. But this place is legit correct? I just want my 7800 down payment back those extra fees removed. I have an appointment with my attorney this week to discuss how to pursue this matter because what you guys are doing is illegal and is not acceptable
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 07/18/2024

  Complaint: 21815609
  

  
  

  I am rejecting this response because:

  The information given is incorrect on Piazza Hondas part. I was told before even giving any information I would be leaving with a car and that was a guarantee before I even got to the dealership.. I was then shown cars way outside of my budget but that is because my credit application submitted was not information I gave I never gave them that information but was referred thru a friend who called and told me they would pull strings for me and get me a car regardless. So the dealership lied to the credit agency and I never signed for a service contract and the page I did sign isn't even apart of the paperwork because I was never given it and was told I would be given it when I came back 3 days later and then the paper work I viewed is not the same paperwork I was shown on original day . I never agreed to another vehicle package because I was told it was still under dealership warranty with only ***** miles on it .. and I did contact honda financial to receive my items from the vehicle but they neglected to even confirm it had been reposed and still have yet to get conformation they have the vehicle . And those signatures are not mine and they are over top of white out because the documents I signed aren't even included because the papers I was shown were different and the first page is now changed and made up of 2 different documents. I was told I was financing for ****** and then after 6 months would re-finance and have my interest rate lowered drastically ..and the tire tax I was charged $5 and $1,084 dollars . I never stated I had a trade either I stated I had a cash down payment and you have no recollection because nobody has returned my calls or ever responded to me and when I didn't speak to 2 different people they never confirmed or denied that they even had my vehicle and at that point I was going to report it stolen to the police. I didn't hear back from honda until the 30 days had passed by over ****************************************** This dealership is a scam and rip off because they forged my initials and signature and I was only working 1 day a week at the time and ***** still said come on in we will make something happen. And sure enough they messed with the paperwork and got me a almost brand new car with a poor credit score of 540 with part time serving hours. But this place is legit correct? I just want my 7800 down payment back those extra fees removed. I have an appointment with my attorney this week to discuss how to pursue this matter because what you guys are doing is illegal and is not acceptable

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023 I was strongly recommended the Piazza Honda dealership when I was in a time of need. I purchased a 2014 CRV with under 80k miles for $2000 down with a loan for the remaining amount. Upon purchase ************************* told me my first oil change would be complimentary. For about 4 months everything worked fine. I took the car for that oil change in November of 2023. Once I dropped the car off I met with the service employee who was behind the counter and he said mentioned how much the service was going to cost and I informed him of my complimentary oil change. I mentioned that ***** told me the first one was free and the service employees response was to the effect of this isnt ****** department, hes in sales. Its my department. Which was needlessly combative, my experience was soured before service was even rendered. Regardless I waited for my car in the lobby, and I was on my way once they finished the oil change. Then a few weeks ago the CRVs engine ceased and after adding more oil it would just discharge from directly beneath the car. I took the car to another local mechanic who discovered that the oil plug was completely missing and the engine needed to be replaced after ceasing. The car nor the missing oil plug were touched by anyone else other than Hondas service department but they are refusing to take responsibility. Their insurance has denied my claim despite failing to prove that Hondas service department isnt at fault. Attached is the invoice from the oil change. Additionally, I bought the car from the same dealership it had been purchased from brand new and the previous owner brought the car back to the same service department for all their repairs. I am simply seeking that Honda cover the cost of the repair to the damage theyve caused so that I can have a working car, instead of a paperweight with a $18k loan attached to it.

  Business Response

  Date: 06/07/2024

  On April 23rd, 2024 I was advised by the customer the vehicle suffered a sudden catastrophic engine failure. Customer stated the vehicle was at an independent repair facility and was advised the failure was related to an oil change we did. Researching our records, it was noted the vehicle was serviced on November 11, 2023 with ****** miles. *** issue was referred to our insurance company for handling. ***ir investigation determined the oil change that was done 6 months prior and ***** miles ago could not be the cause.
  
  Respectfully submitted,
  
  
  ***************************
  Service Parts Body Shop Director
  Piazza Honda of Springfield

  Customer Answer

  Date: 06/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21659488
  
  I am rejecting this response because:

  The insurance failed to prove that the cause of the engine failure could be anything other than Hondas fault. Honda refused to take a look at the car and wanted to force me to pay for a full year down of the engine. I told Zurich (your insurance ) if Honda wanted to do a full tear down be my guest, but they said Honda wanted nothing to do with the car. Honda was the last shop to touch the oil plug, therefore its their responsibility that the oil plug was missing. I have been in discussion with my lawyer for a property damage case.

  No Regards,
  
  *********************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was hit while parked in front of my house 10/14/23. I had my car towed to Piazza Honda Springfield **************** 10/17/23. My car is still in their possession. Ive spoken to the insurance adjuster several times concerning the long drawn out process of my car being repair and returned to me. He and I share the same frustration and concern with the shops professionalism and honesty. Every rare update I receive from the shops manager *****************, Hes telling me that a new problem was found every time. The adjuster has said the same and that hes very confused on that matter. The adjuster has made several trips to the shop to see for himself the progress of tge repairs and question the time table as to why isnt my car repaired. Ive gone back and forth on the phone with the shops acting manager ***************** several times. The lack of concern I feel He shows, the lack of information and updates I receive from Him and His dishonesty is very disturbing. Ive received no accommodations from Piazza. I spoke on Me getting a loaner from someone named **** who is also management due to the fact that they had my car so long. I was told I was on a list for a loaner 2 months ago and still havent received the loaner. **** has shown absolutely no concern! I have complained about the lack of professionalism and no sense of urgency to repair my car and have it returned to me. Im still paying the note and insurance every month for a car that I dont have. This situation is effecting my livelihood, mentally, physically and financially. Ive been riding Uber and Lyft to work, doctor ************ etc! I simply have no confidence in Piazza Honda Springfield ******** Center and feel very discouraged. Im starting to feel like the treatment Im receiving is racially driven and Im discriminated upon! I regret ever having my car sent to Piazza ******** center and honestly dont even want the car anymore.

  Business Response

  Date: 03/19/2024

  Delays were caused by additional repairs required that were noted during the initial repair process and not part of the original estimate.These delays were further exasperated by industry-wide parts availability issues. None of which were foreseen or could have been foreseen until they were discovered as part of the repair process. This is not unique to our staff and is typical of the body shop repair process. These events are handled through the insurance companies supplemental repair process. At this time (March 18th), the final part needed arrived and the vehicle is being re-dispatched to the technician on Wednesday March  20th. The insurance company has been involved at each need for supplemental repairs and has approved the additional work. The insurance company has denied the request to extend the rental coverage. I solicited a rental through Honda as a courtesy, but was denied from Honda.
  
  
  
  
  
  ***************************
  Service Parts Body Shop Director
  Piazza Honda of Springfield
  780 **************
  Springfield, ** 19064
  Ph: ************************
  Fx: **************
  ***********************************************************
  www.piazzahondaofspringfield.com

  Customer Answer

  Date: 03/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21417960
  
  I am rejecting this response because:
  They are dishonest! I dont believe anything they say and have every right not too! I was told 2 months ago personally face to face with **** that all my parts has arrived! I was told on 2/19 that they found a dent in my gas tank and ordered a replacement which was an after market replacement which that doesnt even make sense because why wasnt a new OEM tank ordered in the first place. Everything should be new! It was said that the tank has arrived but 3/5 is when they noticed that tank was damaged! Its just story after story with these people. Process just being dragged on and on. Again no sense of urgency or any sign that they really care of my complaints and the huge amount of inconvenience this is causing me. Why couldnt they reach out to whichever rental car company that they have a relationship with like all shops and dealerships have and at least get me a car at a discounted rate? That option was never even presented to Me. None of this makes sense. Ill attach screen shots of the text message. 
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction is 08/15/2023. I am disputing the charge of $185.00 on my bill of $264.28. We initially wanted them to repair or unfreeze the cable for the driver rear parking brake. We were told it would cost $185 to just look at it. About an hour after we dropped it off. We went back to Honda. My car had not been worked on yet so my husband asked them to just do a state inspection. He made it very clear we are not paying $185. By doing the State Inspection they would still have to check the cable to see if it would pass. We feel we should only be charged for the inspection and given estimates for what needs to be repaired if it did not pass inspection. Rick had called and said the cable was frozen and they would try to keep the price low. Later I got a text saying $992 including the $185 to fix it. My husband felt this was too high of an estimate for this kind of job. He tried talking to ****. When he went to pick up the car. The female clerk said the car passed the state inspection so he paid for it. Then he looked at the bill and it said the state inspection failed and he also saw the charge for the $185. He asked for his money back and another person said you already paid for it.
  
  My husband also feels they did not do the state inspection that we were charged for since he did not receive a written report.

  Business Response

  Date: 09/27/2023

  Good afternoon,
  
  We contacted the
   customer and reviewed her concern
  
  Customer provided me the
  credit card used information
  
  Customer was credited
  $196.10 on 09/21/2023
  
  Thank you, **** ******

  Customer Answer

  Date: 10/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:  I never spoke to **** ******. No one called me from Honda about my concerns.  As of today 10-3-23 no refund from Honda has been posted on my husband's credit card.
  
  
  Regards,
  
  
  
  ******* ********
  

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my 2018 Honda ***** several times to the Honda Dealer, and they have failed to fi x what appears to be a transmission problem with thevehicle. The transmission is burning transmission fl uid. The vehicle makes a grinding sound when you shift gears. The gears feel like they arecatching when you change them, The transmission gears shift appears to be delayed, slipping/jerking and pulling. This situation is very dangerousto me, my children, and the public. The Honda dealer appears to be stalling, so the vehicle runs out of the warranty. They do little to fi x the problem;they keep charging me money and repeatedly replacing the burnt transmission fl uid. This vehicle has a lemon transmission that they need toreplace. Please help investigate this common problem that so many people are complaining about, and Honda keeps ignoring or excusing thecomplaints. They are selling unsafe vehicles. The incident/issue is contimous, they have NOT fi x the issue. Please review the attached documents.Please contact me with someone that can speaks Spanish or is able to translate. Thanks

  Business Response

  Date: 08/11/2023

  Hello.

  To our  knowledge we thought we handled the customer's concern and have not heard any further communication from her since then.  

  Attached is a record of our communication with ************************  

  Thank you,

  *********************

  Customer Answer

  Date: 08/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The vehicle has been in several times, and they have not taken the complaint seriously. They need to keep the car and determine the root cause of why the jerking /grinding/slipping and shift delays. These complaints are all over the internet, for example, ***********************************************************************************;
  
  It isn't easy to book an appointment with them. Please have the Honda Dealer contact me at *************************** or by telephone at ************ with the next available appointment.
  
  Request they make a   serious effort in repairing the Transmission, this safety problem.
  
  Request they:

  ***Replace the Transmission under warranty or take the vehicle back***

  Keep me informed of all issues identified and under warranty.  I'm a single Mom, not a mechanic. Stop dancing around the issue and place knowledgeable mechanics to solve this transmission defect. 

  Regards,
  
  ***********************

  Business Response

  Date: 09/20/2023

  Customer/vehicle status:
  
  *****************
  
  The vehicle is here repair order dated 09/06/2023 signed by customer
  
  Repair order ****** is attached
  
  Current mileage 97,350
  
  The customer is in Piazza Honda of Springfield TSD unit ********
  Under contact
  
  The technician was able to duplicate the customers concern
  
  Honda care has authorized replacement of the transmission,
  The part is on special order
  
  Service advisor: ****************************** has provided the customer the current status of her vehicle
  
  09/19/2023 9:46AM I called ********************************** at ************,
  Updated customer we have not received the special order replacement transmission that
  Was approved by her extended Honda Care warranty coverage
  Customer advised we will update her when the part is received with the estimated installation  completion 

  Business Response

  Date: 09/27/2023

  Status update: the special order transmission shows shipped as of 09/20/2023 per inquiry
                Performed by ******************* 09/26/2023 11:51am
  
  I recorded a voice mail for customer at ***********************09/26/2023 11:56am to with status

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd I contacted ***** directly about a service bulletin ****** regarding paint issues on 2014 to 2016 ***** *** where the paint seems to bubble and peel off. They told me it was covered under warranty extension until November 2023. I was told to take it to a local dealer. They told me Piazza Honda was a certified ***** Bodyshop and they could do the warranty work. I contacted the dealership, but they never called back to schedule an appointment. On 5/31/2023 I went to the dealership personally and talked to the body shop manager *****************. He took pictures and told me he would send the report. It's been two months and I still have not heard back. Time is running out for me to get this work done under warranty. I guess what they want is to have me pay to get my vehicle fixed. All I want is whats covered under the ****** Service Bulletin.

  Business Response

  Date: 08/01/2023

  Good morning.
  
  ******************** information was sent to our sister store, Piazza Acura of West Chester, after his initial contact with our body shop manager, *****************, for them to process the warranty claim.  The approval process takes some time, and they were supposed to contact ************************* with a time frame.  After receiving your letter we followed up with Piazza ***** and we discovered that the claim had been approved.  They have since scheduled an appointment for him to drop off his car.  He dropped his car off at our dealership today.
  
  If you need further questions about this matter, please reach out to us.

  Customer Answer

  Date: 08/14/2023

  The dealer reached out and did some of the work but the hood is still pealing. The manager at Springfield Honda showed me this while they finished the tailgate section. He stated that he filed another request to have this addressed since it the paint is pealing the same way the tailgate was. I am waiting on them to let me know when I can bring the truck back. It's been two weeks. Thank you for your help but please keep this case open. 

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken the vehicle to Piazza Honda of Springfield several times and have yet to resolve the issue. The car hesitates to accelerate, feels like it will stall, and automatically brakes. The problem clears when shutting down the car for a couple of minutes. The issues occur randomly and sometimes several times during a single day, and sometimes it takes a while for the problem to reappear. The issue surfaced again Friday, 17 March 2023, multiple times. This vehicle is unsafe to drive; this vehicle is under warranty. I need Piazza Honda of Springfield and American Honda Motor Co., Inc. to make a real effort to repair this vehicle and make it safe to drive or replace. Given the times the car has been at the dealer over the same issue, this is a lemon vehicle and is unsafe to drive. 27OCT2022 The vehicle hesitates to accelerate, feels like it will stall, and automatically brakes. The issue clears when shutting down the car for a couple of minutes.16SEP2022 The vehicle hesitates to accelerate, feels like it will stall, and automatically brakes. The issue clears when shutting down the car for a couple of minutes.25 JAN2023 The vehicle hesitates to accelerate, feels like it will stall, and automatically brakes. The issue clears when shutting down the car for a couple of minutes.17 MAR2023 The vehicle hesitates to accelerate, feels like it will stall, and automatically brakes. The issue clears when shutting down the car for a couple of minutes. It occurred several times throughout the day. Please refer to attached documents and contact me for a solution. Thank You.

  Business Response

  Date: 04/19/2023

  We have been in contact with *********************** and scheduled a time for her to meet with our Service Manager, *********************************, to review the issues with her car and to come up with a resolution.   Unfortunately, ***** did not show.  We have reached out to her to reschedule but have not heard back from her.  See email trail below.  I will update you again once we meet with her.
  
  Thank you,
  
  *********************
  Controller