Reviews

Review Details

• Review fromDavid M

  Date: 05/17/2024

  1 star

  David M

  Date: 05/17/2024

  They misdiagnosed my wifes van. Charged me $6,000 and same issue. nothing but excuses.

  Piazza Honda of Springfield

  Date: 05/21/2024

  We apologize for the additional needed repairs. Vehicle over 10 years old and over ******* miles can have consequential issues through no fault of the technician. These repairs are not the cause of the original concern and are being completed at no charge. Our apologies for the inconvenience.

• Review fromSamuel C

  Date: 06/22/2023

  1 star
  i had the worse experience with Piazza Honda of Springfield. I brought my car because the engineer did not prove power (Friday). They took one day to diagnosis the car (cost $170) and came back with the whole a lot of Code but did not shared with me at the time. The service advisor called me the day after stated my car needed a new timing change on Saturday (Cost $2000 with 10% labor cost). I decided to get the car back the same day but when i got to the dealer to pick car; the service advisor told me that they will charge me around $500 to put the car together (included $170 diagnosis fee) and would not ready until Tuesday (3 days from Saturday). First of all, why i had to pay to put the car together after you charge me disassemble the car for diagnosis work? Also why did the dealer call me before they disassemble the car engine? So i decided to go ahead with the timing change replacement work. This is a smaller issue that i had with the dealer. After the replacement work, i finally got the copy of the code with my replacement receipt. i reviewed the codes and the note from the mechanics. It showed they road tested the car - felt of a misfired and data listed showed a misfired on cylinder 2 - inspected the cam chain rod length & it just past the service limit. My problem is why the mechanic and service advisor did not recommend the more obvious problem and cheaper repair - misfired on cylinder 2 (fuel injector - cost about $600). Instead of the timing chain service for the engine which cost $2,000. To me seem like the dealer just want to perform the most expensive repair regardless that is/is not the cause of the problem at all. This is the most important part, the service advisor recommended do more diagnosis (cost $170) and change the fuel injector for cylinder 2. This confirmed my suspicious about the timing chain replacement is necessary or not. 1000 Character is not enough for me to warn other people about this dealer, PLEASE BE AWARE AND AVOID THIS DEALER

• Review fromSusan M.

  Date: 02/03/2023

  1 star
  I have had the worst experience with Piazza honda of Springfield. The didn’t fix the problem with a sensor. The told me I needed a battery and a modular for an engine light that wasn’t on when I dropped it off. I told them not to replace the battery which they did and I had them take it out and put my battery back in my car this took over one hour. I left and had my battery checked it was in good condition. I still have no engine light on. They should be sued for their dishonesty.