Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a parking spot to go with our lease last August, which would be out for the duration of our lease (1 year). We received an email a week ago asking to buy us out of our lease for the parking space, so that they could perform maintenance on the lot over the summer - to which we declined. Then we just received a phone call from them saying we had 20 minutes to move our car or they would tow us- and that repairs would take several weeks. Our lease agreement does not say anything about being allowed to tow or move our car, even for maintenance, so this feels very illegal and we dont know what to do. We would like to keep our spot or have the company find a suitable agreed upon alternative

  Business Response

  Date: 05/23/2025

  Dear ********* ****, 

  We are in receipt of the complaint filed by ********* *****. He filed the complaint on behalf of his roommate and the parking space his roommate rents at ***************************************** I will try to address their concerns.

  On May 1, 2025, an email was sent to tenants who rent parking spaces at *************** asking if any of the tenants were interested in ending their parking agreement early because some construction was being done on the lot. The email instructed anyone who still needed a space for the summer months to contact us and we would try to make other arrangements.  Mr. ******* roommate responded that they still needed a space.  Unexpectedly, the construction company arrived a week earlier than expected.  Only a few cars were still in the lot, including Mr. ******* roommates. Calls were made to those car owners to move their vehicles right away to other parking or to the street in front  of the building.  Cars that weren't moved would need to be towed to a safe location.  

  After several communications with Mr. ****** we were able to find alternate parking in same lot.

  There was very short notice given to the tenants and I have apologized to Mr. ***** for any inconvenience caused.  I believe the situation has been resolved.

  If you, Mr. ***** or Mr. ******* roommate have any further questions or concerns, feel free to contact me again.

  Sincerely, 

  ***** *****
  Client **************** Manager
  Associated Realty Property Management
  ***************************************************
  Phone: ***************** | Website: ********************
  Affordable Living | Large Variety| Downtown Locations
  PENN STATE LIVES HERE

   

   

   

   

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me. 
  
  I would like to add further clarification to the issue, however. 
  

  While I do appreciate the fact that we were finally offered alternative parking that was only put in writing several days after our contact was illegally breached, we never received an apology and instead ***** called me harassing me while screaming over me, gaslighting me, and being a bully. I am deeply fearful of further retaliation since ***** called threatening to terminate our parking lease altogether. It was only after I told her I would be recording that phone call that her tone changed slightly and she walked back her threat by claiming she was offering to end our lease. My roommate accepted the new parking space and thankfully thats in writing in a legal contract, but I did not get an apology as ***** claimed - and according to the construction workers, it was a mistake on ***** part and they did not show up a week early as ***** is claiming. 

  I will not tolerate any more attempts to threaten, belittle or bully me or my roommate, and any further harassment from ***** will be met with swift legal action. 

  again, I find the resolution satisfactory (aside from the fact that ***** altered our lease which also is a breach of our agreed upon contact), but I do not find Kathys or ARPMs conduct during this whole ordeal appropriate or professional in the slightest.

  Regards,
  
  ********* *****

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at an ARPM property for the last 4 months. My roommates and I accepted an apartment in as/is condition, and staff was attentive at first. However, my complaint is in regard to the fire alarm in the building going off twice during finals week, both times at 5:45 am and lasting for 10 minutes. I would assume this is an issue with the complex rather than actual instances of fires. Additionally, **** claims 24/7 maintenance services, but failed to fix out-of-service washers/dryers for days, disregarded multiple service requests for in-unit maintenance, and told my roommate she was on her own after being locked out of her bedroom. Furthermore, the apartment complex failed to lock doors to the outside, resulting in non-residents entering and vandalizing, leading to police investigation. Tenants paying $1300 per month (that is $5200 per unit) deserve better care and treatment.

  Business Response

  Date: 12/19/2024

  Dear *** ****, 

  We are in receipt of a complaint filed by **** *******. In her complaint, ********** expressed the level of inconvenience she experienced while living in ************ at ********************************************************. I will try to address her concerns.

  ********** mentions the fire alarms that went off in the building. The alarms were triggered on several instances in the early morning hours over the past week or two. Initially,**** had some difficulty tracking the cause of the alarm. After a bit of research, we found that employees of the commercial space on the first floor were, unknowingly, setting off the system when they were opening the store. I believe the problem has been resolved and you should not have any other problems. 

  There were also some issues with the laundry equipment in the building. When tenants report trouble with the appliances, **** does attempt to repair the malfunctioning unit. In the case of the laundry equipment, repairs were made and the machines kept failing. We then suggested to the building owners that they consider replacing the machines. New machines were ordered and have been installed. There shouldn't be any further mechanical problems.
  

  She also brought up a lock out situation. If a tenant locks themselves out of their bedroom, they can come to the rental office and borrow a key to gain access. If it occurs outside of business hours, she would need to contact a lock ***** and pay for that service. We do not have anyone on standby to assist with lockouts.
  

  The last item *** ******* addresses is regarding an incident that occurred in the building last week. A highly intoxicated individual entered the building as part of a group of residents. He was apprehended and taken for care by the State ************************* within 20 minutes. Our maintenance staff were on-site,and the damage caused was cleared up the next day.
  

  Please understand that ****, on behalf of the building owners, works very hard to make the building as safe and comfortable as possible.  However, things occur that are beyond our control. Our goal is to continue to respond as quickly as we can and resolve any problems our tenants may have.

  Please let me know if you or *** ******* have any further questions.
  

  Sincerely,

  ***** *****
  Client **************** Manager
  

• Initial Complaint

  Date:09/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Failure to post September rent for me to pay it until today (9/28/2023) and is now attempting to charge me $115 in late fees. I was unable to pay rent prior to this as there was no balance for me to pay.

  Business Response

  Date: 10/03/2023

  Better Business Bureau
  Dispute Resolution
  420 E. Main Street
  Carnegie, PA 
  
  RE: Complaint *******************
  
  **** *** *****
  
  Thank you for your correspondence from ***** **********.  In her complaint, *** ********** is disputing the late fees assessed to the rent account for the apartment
  she is subletting at *** ** ****** *** **** ***** ******** ** 16801. Please
  find attached a copy of the lease agreement, the sublet agreement, the entire
  payment ledger and the payment documentation for *** **********’s payment.
  
  *** ********** believes there was a failure on the part
  of ARPM for posting the rent payment due September 1, 2023, to the account on
  September 29, 2023.  The payment was made
  by *** ********** via ACH, Automated Clearing House network.  ACH is an electronic payment platform that transfers
  funds from one bank to another electronically. These types of payments transfer
  almost immediately.  This service is made
  available to all ARPM tenants through our Clickpay payment platform. *** ********** submitted an ACH payment on September 29, 2023, for rent that was
  due September 1, 2023.  The payment was
  posted to the account on the same day.  The
  attached form documents the payment timeline. 
  The lease agreement outlines late fees of $5 per day after the first of
  the month.
  
  ARPM does not send billing invoices to tenants. However, an
  emailed delinquency notice was sent to all roommates September 8th, a
  voice mail message was left for *** ********** on September 15th and
  a second delinquency notice was sent on September 27th.
  
  We do our best to minimize the costs for all our tenants.
  In this case, the rent was 28 days past due. 
  At $5 per day, the total late fees could have been $140. The account was
  charged $125.
  
  The rent was paid late and the late fees assessed to the account
  are justified. Currently the account balance is zero.  All rent and late fees have been paid. 
  
  If you or *** ********** have any further questions, feel
  free to contact me again.
  
  Sincerely,
  
  Kathy M****
  Client
  Relations Office Manager
  Associated Realty Property Management
  456 E. Beaver Avenue, State College, PA 16801
  ******  ************ ***** ****  ************
  ***** ** ** *** *** * *******************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our son leased an apartment **** **** ****** from ARPM. Because of *****, ARPM said they were not allowing tours so all we had to rely on were photos. ARPM also said the apartment (bath, kitchen and family room) would be renovated in the fall.
  
  Upon move-in, the condition of the apartment was very poor. There appears to be a bunch of mold on the on the fan above the oven and no filter in it. There are numerous stains on the carpet and furniture. There is dirt and grime everywhere. It basically appears as though they decided not to clean because they are going to renovate.
  
  Our son cannot cook in the apartment for fear of his health. He has been living at his girlfriend's for 5 days.
  
  ARPM says there is no scedule yet for the renovations. Our son's rent should be prorated for the days that he has not been living there and until a full professional cleaning is conducted.
  
  I have attached several photos from around the apartment.

  Business Response

  Date: 08/25/2022

  We are sorry you experienced a terrible move in. A
  maintenance technician has been to the apartment and made sure the range hood
  fan is clean. I also understand the cleaning items have been taken care of. You
  also question the renovations. The apartment has been scheduled for renovations.
  We expect to have work begin during the third week of September. Note, as part
  of the renovations, a new range hood will be installed. I believe all the issues
  have been addressed. We truly apologize for any miscommunication or confusion.

  Customer Answer

  Date: 08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********