Complaints

This profile includes complaints for Car Vision's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Car Vision Mitsubishi

  2626 West Main St Trooper, PA 19403-1610

  
• 

  Car Vision

  2791 Route 73 S Maple Shade, NJ 08052-1621

  
• 

  Car Vision Nissan

  661 Airport Rd Hazle Township, PA 18202-3287

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A month ago I deposited $500 cash to hold a vehicle for couple days , few day days latter when I make a phone call they said the vehicle is move to other location and being sold then I asked them to refund my money , but until today ( almost a month ) they still hold my money and keep pointing fingers to accounting department to issue a check and they out of reach, the sales person name is *********************** and this are the phone number ********** and **********

  Business Response

  Date: 10/31/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ************* 
  
  Investigation into this complaint found that ************ has already received his refund of $500.00.
  
  As such, the customer's complaint resolution seeking his refund has been resolved.
  
  ************ is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I purchased a **** from your maple shade location 3 months ago. After I purchased it , it needed an oil change immediately (I should have checked) Now the ABS lights are on and breaks are shot. I contacted the warranty company whom told me to take it to the maple shade dealer to get fixed. (It's covered under my warranty) I called this afternoon and the service representative said the next availability it 1 month and 1 week from today. Told him I can't drive the **** and I need to work. He replied that's the only opening we have. I then asked for manager . When manager answered (whom had a very poor and non professional attitude) I asked for her help. She replied Nov is the only apt we have. I asked what am I suppose to do? She replied don't know, this November apt is the only opening we have . This is unacceptable! I can not have my recently purchased vehicle sit for over a month and not go to work. The service manager gave me absolutely no help and or no other option. I'm not sure why I purchased a warranty if I have to wait and not drive my vehicle for more then a month. Can I take it to a licensed auto repair shop and have then contact warranty company ? I called back and spoke to sales . Sales men said I can take it anywhere but warranty company said they car vision in maple shade has to send an approval request to them . The sales guy I talked to did not give me authorization in writing only verbal. Any help you can give I'd appreciate it. *********************** ************

  Business Response

  Date: 10/10/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with **************** and the Car Vision Service Department. 
  
  Investigation into this complaint found that ******************** vehicle was in need of repair. The vehicle was scheduled for repair and the repairs have been completed.
  
  As such, the customer's complaint resolution seeking his vehicle repair has been resolved.
  
  **************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************

  Customer Answer

  Date: 10/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday September 19, 2023 My daughter and I came to this car dealership to purchase a car for my daughter. The car dealership lied to us from the very beginning about the car, the amount and the warranty. Not even 24 hours from the date of purchase, the car was returned immediately to the car dealership. The finance manager stated on the phone prior to me bringing the car back. He would switch the car out, cancel the original loan and put my daughter in another car since they lied about the first one. In a period of 3 days. September 19-22, My daughter and I were at this location each day waiting for them to put her in another car. She test drove several cars over a period of three days. They told us on the second day that the loan was already canceled. Come back tomorrow after looking on the website and choosing a car that is $15,000 or less and under 100,000 miles so they can spread the loan out over a period of 72 months. When she chose the car that she wanted, they told her that the car was sold. She found another car that she wanted, but was unable to drive it off the lot because they claimed the original loan was not cancelled yet after telling me that it was. They told me to come back again the next day and they would have the car already pulled around front the loan canceled the paperwork printed up and all we had to do was sign for the new car. When I got there today which is September 22 they told me to have a seat and they will be with me in a moment. I waited for 3 1/2 hours with no one saying anything. I called the bank to find out if the car dealership actually meet the call to tell them to cancel the loan three days ago the bank stated to me they never received a call from CarVision and in order for them to cancel the loan, the car dealership needed to refund the money they would cancel them home and start a new one for the car of my daughters choice. They got frustrated because they were caught in a lie all the way around then told my daughter they wasn’t giving her anything and she had to take the first car. They yelled and screamed at her. They yelled and screamed at me and they call the police on us because we ask them to refund us our money, please give me a call as soon as you get this complaint please my phone number is ************ so I can tell you everything else that took place. Thank you so much.

  Business Response

  Date: 10/10/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with the Car Vision Service Department. 
  
  Investigation into this complaint found that the customer brought his vehicle  back to Car Vision Service Department seeking repair of the charging system.
  
  A thorough diagnostic of the issue was performed on the vehicle and there was no fault found with the charging system. The vehicle charged to the manufacturer's specification.
  
  Although, the customer disagreed and wanted compensation back for the vehicle. Ultimately, her vehicle went through our inspection process and was found to be in excellent operating condition.
  
  The Customer took back possession of the vehicle and has been satisfied with it's performance since.
  
  As such, the customer's complaint resolution seeking his vehicle repair and refund has been resolved.
  
  ************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the ******************** for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/23, I thought I purchased a vehicle. I say thought because on Labor Day of the same month I was called and told that there was a mistake on the paperwork and that I was charged over a hundred dollars. I came and signed the papers, on 9/16/23, I receive a call from car vision again stating that now my Registration was not signed. At know point I was told that another hard hit would be on my credit score. I came and signed under the pretense that it was for the registration I was never told that they were going to run my credit again. I would have not signed if I was told, I’m a middle age man in the ghetto, looking for a house and I can’t afford two hits on my credit score for the same vehicle. It looks like a scam, if you don’t have a lender with you they feel they can do what they want. This place should be audited, I’m sure there is an issue, I looked them up and there are various complaints. I like the car and I have no problem paying what I have to pay but i know I was taking advantage of as far as interest and the additional hard hit on my credit score. How I was able to drive off the lot? how I was able to get Insurance? The bank had to give the go for me to leave. So why and how was a mistake made? I asked the GM the same question and I was told that the bank did not give enough money for the car, so how was I able to drive off the lot? I feel car vision is running a scam for higher interest rates.

  Business Response

  Date: 10/10/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist Investigation into this complaint found that ************** and Car Vision has reached a Release and Settlement Agreement on 10/06/23 which resolves this matter.
  
  As terms of this agreement, ************** agreed to not engage in any future adverse complaint against Car Vision. This matter is a violation of the terms of our agreement which comes with penalty if Car Vision so chooses to pursue.
  
  As such, the customer's complaint seeking resolution of a matter already settled is rejected.
  
  ************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 17th went to purchase a vehicle-was told I needed a co-signer. My daughter (19) was made the buyer- on the credit app it said she works @ ******-(not true) the bank never verified the information. Someone from Carvision "legal" called and was gaslighting me telling me this deal should be null & void. He called me back story then changed to I'm responsible because the paperwork was signed. I didn't notice the information until I looked through the paperwork later So many things were happening @ the dealership at once-really didn't notice. The car was a 2021 ******** the #1 car to be stolen in Phila. The car was broken into on Aug 24th. and damaged from the attempted theft. I feel the dealership wanted to unload a vehicle that shouldn't have been sold. The dealership is telling me it's on me - and they are no longer liable for the vehicle. They added false information on an application to gain a sale and I feel taken advantage of throughout this entire ordeal This was the Carvision at the Philadelphia location

  Business Response

  Date: 10/10/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist Investigation into this complaint found that ************ purchased her vehicle from Car Vision on 08/17/23.
  
  Subsequently, the financing agency engaged the customer in order to complete the purchasing process and required additional information.
  
  The records shows that all requested information has been provided and verified by the financing agency, that this process has been completed, and that the customer vehicle has been fully financed and funded which resolves this matter.
  
  As such, the customer's complaint seeking resolution of this matter has been resolved.
  
  ************ is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if she has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: ************** 

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from car vision close to 4 months ago! After about 2 weeks I noticed my car wasnt holding any oil. I took it to car vision they did an oil change and a week later the car was out of oil again. I brought it back to car vision their service department explained that I needed a new engine and to take the car to *** I took the car to *** and *** asked if car vision would release the car back to them they would try to get a new engine covered but car vision refused. My car is burning off numerous quarts of oil a week and 100s of dollars worth of gas per week I have also had to miss work on several occasions this car has become a huge unexpected financial burden and has caused a huge set back on my financial stability. I then took the car back to car vision in Norristown PA they kept the car but did no repairs they claimed to have taken apart my engine fixed the pistons and put it back together within a week the car was out of oil again. I reached out to ***************** and he simply said he is tired of dealing with my situation and he no longer cares what happens with the vehicle. Car vision sold me a vehicle with a bad engine they refused to help me I even purchased an extended warranty and they refused to honor it! I haven't had the car four months and I am already in need of a new car. Considering I have a pretty high car loan for this car a new car is nearly impossible. They no longer answer my calls!

  Business Response

  Date: 09/22/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ********************** and the Car Vision Service Department.
  
  Car Vision Complaint Escalations Specialist has been contacted by ********************** and arrangements have been made for her to bring her vehicle in for repair.
  
  ************************'s vehicle is currently in Car Vision's Service Department being repaired.
  
  As such, the customer's complaint is being addressed and should resolve this complaint.
  
  ********************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter.
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************

  Customer Answer

  Date: 11/09/2023

  This is my second complaint against car vision. They responded saying they had my vehicle and they were working on it! The truth of the matter is they have had my car for a month and have fixed nothing my warranty company has gone out there numerous times and the first time they were turned away saying Carvision had changed their mind and no longer wanted the inspection for the vehicle. Car vision called me after and asked me for 1500$ towards a 5000$ job that my warranty company would be willing to cover as long as the point of failure was identified! The warranty company went back out to inspect the vehicle and states that Car Vison still has not performed the correct break down of the engine in order to identify the point of failure. This has been an ongoing issue since I purchased the vehicle in April of 2023. So no this problem has not been resolved at all and it doesn’t seem as if Car Vision had any intentions of resolving it!

  Business Response

  Date: 11/10/2023

  Dear *******:

  Car Vision Complaint Escalations Specialist is currently working with customer to resolve her complaint early next week.

  This information has been communicated to the customer and she is pleased with the resolution.

  This response can be forwarded to the customer to confirm our final discussion resolution.

  *** ********* is asked to contact ** ******, Car Vision Complaint Escalations Specialist, at (his direct number) ###-###-####, if she has any other issues with this matter. 

  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customer’s complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.

  ** ******
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: ###-###-####

  Customer Answer

  Date: 12/14/2023

  I am writing to ask if my former complaint could be reopened. Car Vision keeps telling you that this issue has been resolved and it has NOT! Car vision sold me a vehicle back in April and since time of purchase it has had an engine problem Car Vision after months and months of continuously bringing them this vehicle has claimed to replace my engine with a used one the vehicle was brought to me at my place of employment and within 5 days I had to bring the vehicle back to car vision for service. Nothing had changed with the engine in fact the car has become more dangerous to drive. This newer engine they claimed to have put in came with a 3 month warranty and instead of them bringing the vehicle into the shop to be serviced they told me to just allow the engine to blow! Also at time of purchase I was never given the Car fax report I was given just the first page upon reviewing the car fax in my own time it shows that this vehicle had not been serviced for an oil change since time of first purchase up until car vision took control of the vehicle! Car Vision claims to have serviced the oil 5 days before selling the vehicle to me being fully aware that the oil change they performed was the only oil change in 65000 miles. This issue is far from resolved.
  
  Desired Resolution / Outcome
  Desired Resolution:
  Finish the Job

  Business Response

  Date: 12/18/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with *** ********* and the Car Vision Service Department.
  
  Car Vision and *** ********* entered into an agreement, signed by both parties on 11/13/23.
  
  As a resolution to her complaint, it was agreed the customer's old engine which had 78,000 miles would be replaced with a newer engine which only had 36,000 miles and which comes with a 3 month warranty on the engine parts replacement only.
  
  This agreement also included the stipulation that the vehicle be brought back 3 times for LOF (Lube Oil & Filter) change every 3000 miles.
  
  The customer has called back in with concerns and wanted to bring the vehicle in for an oil change before the 3000 miles and was instructed not to do so.
  
  Additionally, the customer further irrevocably promises not to leave or post any negative content in the future. If breached, the customer has promised to pay to Car Vision $5,000 plus Car Vision's legal costs incurred in removing the feedback, as liquidated damages and not a penalty.
  
  Car Vision, complaint escalations Specialist, has continued to and will continue to work with this customer to resolve her vehicle repair issue.
  
  As such, the customer's complaint has been addressed and should be marked as resolved.
  
  *** ********* is asked to contact ** ******, Car Vision Complaint Escalations Specialist, at (his direct number) ###-###-####, with all her future issues with this matter.
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customer’s complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  ** ******
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: ###-###-####

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well my husband and brought a car from car vision in Maple shade Nj. Three days after purchasing the car the engine light came on not to mention they only gave me one key. So the car thank God is under warranty after they gave me such a horrible run around. Now the key situation no one will get back to me I have a man willing to make one for 350-400. Nobody will return my car after numerous attempts. All I want is for them to pay this bill for the key.

  Business Response

  Date: 09/12/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ********************** and the Car Vision Service Department.
  
  Investigation into her complaint of the engine light found that the issue have been addressed by the Car Vision Service Department. The remaining issue of needing another Key Fab has been ordered. 
  
  Customer has been notified that she will be notified when the key fab has been received and arrangements will be made for her to bring the vehicle in, have the key programmed, and her vehicle returned to her.
  
  The customer has expressed that she is pleased with this resolution and which resolves this complaint.
  
  *** ********* is asked to contact ** ******, Car Vision Complaint Escalations Specialist, at (his direct number) ###-###-####, if she has any other issues with this matter.
  
  Car Vision thanks the customer and the BBB for their participation helping to resolve this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customer’s complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************
  
  

  Customer Answer

  Date: 09/14/2023

  Tomorrow I am due to get my extra key as soon as I get it I will text back satisfied.  Sadly, I wish to wait to see if this really happens.  Thank you so much for your help.  

  Customer Answer

  Date: 09/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  
  

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/23 my 2013 ***** ******* *** towd 2carvision ********************************** Phila. Pa, where ************. tld me 2pay $141.00 n warranty co. Wld pay rest! I was charged 4Everything anthr new battery thy put new battery whn brght car 7/22. starter caught fire n Pepbys gave complimentary starter 4nasty mchnc.Had car towd 2carvision I hve warranty.Now had 2pay $141.00 dllrs, 4 ths problem pts copaymnt per warranty cmpny wld pay rest but I was chargd 4new battery n 2nd new battery thy put in when I brght car 7/22 wasn’t even 1 yr old! I was chargd 4 fuse box. Heating hose,etc. Serv Dpt failed 2call 2tell car needed tuneup n failed 2put reqrd Amount of antifreeze back in my car had in it when it was takn to thr Serv dept. Thy Rplcd heating hose but never replaced antifreeze -thy decided 2 give me 24 mnths on this 2nd battery n told me 1st battery only had 6 mnths coverage! I wld like 2 hve loaner car n rental car repymnt 7 dyscost $65 day - **** fees $700 dllrs I retrnd rentlcar enterprse Drove us 2carvision 8.16/23 2p/u car No antifreeze n No tuneup! car starts shaking Rockd made it hme -my bloodpressure wnt up aftr all carvision cost me 2loose $ my Dr. Advisd me 2rest n nxt day Thursdy 8/17/23n Fridy 8/18/23had 2get tuneup car got HOT car had 2cool off stay at mechnic shop nxt day mechnc found car vision NVR put recommended amount antifreeze in car thy chargd me 2add antifreeze caused head gaskets blow! want carvision 2fix head gaskets put me in loaner car as PJ Serv supvsr prmsd 8.21/23 my Veteran Husband & Fmly! PJ Prnsd 2call us the nxt day aftr we told car had to be towed back 2carvision Monday 8/21/23 PJ NVR CALLED US ALL WEEK! Nasty Serv employees -wnt refund on ALL MY LOSSES. Towing fees, full amount for 7day car rental n refund 4 all **** fees, refund frm Productive warranty co productive warranty $1,597.00 ***** hung up on me Fridy 8/25/23 askd 2 talk 2 his suivsr! No one clld me bck n still NO APPROVAL FROM WARRANTY n NO CALL FROM PJ CARVISION SERV SUP. S.O.S

  Business Response

  Date: 08/31/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with **************** and the Car Vision Service Department. 
  
  Investigation into this complaint found that ******************** vehicle is need of a replacement engine.
  
  The customer was contacted and presented with a resolution offer to resolve this matter. However, the offer was declined.
  
  Car Vision Complaint Escalations Specialist is currently working to reach an amicable resolution with **************** and will continue to do so until this matter is resolved. 
  
  As such, the customer's complaint seeking a resolution to her vehicle repair issue is being addressed.
  
  **************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, in order to reach an amicable resolution and address any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************
  
  

  Customer Answer

  Date: 09/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Please read below n look at these 2 videos on how the car kept shaking, rocking n going up n down on the same day I just picked up
  My vehicle from car vision Mitsubishi on august 16, 1963 n my car acted up????? Car Vision n their staff are fully responsible n I would appreciate **** ******* ***** you can resolve this so our family doesn’t have to be put through anymore pain & inconvenience!
  
  2.nd email with receipts n failure for *** in the service department n their supervisor inform her n her co-withers to call n inform me ******* ****** about giving my car a tube up! Therefore I am not accepting up or ** ******’s offer for me to pay 1/2 for the cost of an engine they told Me would cost $2,000.00 dollars n labor $1,500.00
  
  I CLEARLY EXPLAINED THAT THEIR CAR VISION SERVICE DEPARTMENT FAILED TO HAVE THE ADEQUATE AMOUNT OF ANTI FREEZW IN MY RADIATOR THE SAME WAY MY CAR HAD ITS RECOMMENDED FULL AMOUNT OF ANTI FREEZE IN IT UNTIL THEIR CAR VISION MECHANIC SERVES DEPARTING CHANGED THE HEATING HOSE! -
  
   I told them all I would pay is the $200.00 Two Hundred Dollar) warranty deductible n they pay the rest as all warranty coverage does! Car vision said that the warranty company is not going to pay????
  
   I have no idea the scam that car vision has a doing to many of us customers but they need to be STOPPED N CLOSED DOWN! We the consumer TRUST IN REPUTIBAL COMPANIES WHO LOOK PROFESSIONAL N RIGHT LOOKING IN BUT FOR THEM TO OPERATE IN HONESTY., INTEGRITY N NOT OWNING UP TO THEIR FAILURES AND WRONG IS TOTALLY UNETHICAL N THIS IS NOT RIGHT FOR ANY BUSINESS TO DO TO ANY OF THEIR CUSTOMERS NOT JUST FOR OUR VETERANS FAMILY, but every family, persons despairs their color, creed, religious beliefs n not discriminate and take advantage of older citizens such as I and my family that have medical disabilities n NEED OUR CAR TO GET AROUND SAFELY N NOT EXHAUST OUR FUNDS IN PAYING FOR **** DRIVERS, NEIGHBORS AND RENTAL
  
  ! I WOULD APPRECIATE ** ****** N ** GIVING ME AND MY FAMILY A LOANER VEHICLE WITH THEM HAVING OVER APPROXIMATELY 1000 vehicles as they 1st promised out the mouth of ** ******! Now ** n ** ****** are trying to push our Family who are under doctors care due to our medical disabilities n causing us more anguish, stressors, lying to us they would take care of all the things I have informed you about.
  
   All that ** ****** n no have been doing is calling my phone n not leaving a boy voice message and when I call them right back they don’t answer their phones!
  
   **** ******* ***** ** and ** ****** have been letting several days go by then one of them will call me back on what I already told them I’m not going to pay for their car vision mechanic shops NEGLIGENCE!  I want all repairs done, I want to be Re compensated for car vision making me pay for a new battery n not honoring the brand new battery they told me that it should last n I was covered!
  
  Quickly to have car vision change that guarantee on verbal agreement they know majority of all new batteries have a total coverage of approximately 24 months or more! **** ******* ***** I first need a LOANER VEHICLE AS MY FAMILY HAVE IMPORTANT DOCTORS APPOINTMENTS THAT ARE COMING UP! We need to get to our pharmacy n we need to handle other important matters that require us to have access to a Loaner Car!
  
  Can you please instruct car Vision Mitsubishi to PLEASE EMAIL ME THEIR RESPONSE TO THEIR INTENT IN SETTLING THESE UNFAIR ISSUES, HURT, OUR LOSSES N COSTING US MORE ANGUISH BY NOT FIXING THIS IMMEDIATELY STARTING WITH A LOANER VEHICLE WE CAN PICK UP TUESDAY SEPTEMBER 12, 2023 before 5 pm at their car vision located where they have my 2013 ***** ******* *** -Grey! Please email me back **** ******* ***** that I have put my not accepting their offer in asking me to pay 1/2 for an engine at the cost ** told us over the phone in the amount of $2,000.00 ( Two Thousand Dollars) and the Labor ** told us over the speaker in the amount of $1,500.00 Dollars ( Ons Thousand Five Hundred Dollars) NO WAY!
  
  **, ** ****** n owner n CEO MUST TAKE FULL RESPONSIBILITIES regarding their FAILURE TO GIVE ME BACK MY VEHICLE knowing they did NOT CALL AND RECOMMEND A TUNE UP WHILE THEY SEEN I NEEED A TUNE UP!
  
  *** hands me this paper work on all the other repairs they did so therefore when the car started shutting off!
  
   That’s when the Mechanic did the tune up! My family and I were just going to go to the park but before we could get to the park the engine light came on n this red figure on the dash board that look like a little red boat! When we went back to the mechanic shop located at **** ******** they looked The dash board n noticed how hot ?? the car was getting n told us all to get out!
  
  The car was too hot to check! We had to leave my car there n they told us they will check it tomorrow when it cooled down! When the mechanic called us the next day being Saturday he told us they found that there was NO ANTIFREEZE IN THE RADIATOR THEY HAD TO BUY ANTI-FREEZE AND PUT IT IN MY CAR RADIATOR AND CHARGED ME APPROXIMATELY $15.99 ( Fifteen Dollars)
  
  By this time by the car overheating with no snit freeze in the radiator from car Vision’s failure to put anti freeze in my car radiator did nothing more than cause the head gaskets to BLOW! My family and I had to pay **** again to get home had to-pay for another **** on top of approximately over 30 **** rides to get around ( I’m in mobile to walk without a cane) I’m in pain n I really need a LOANER ALONG WITH MY OTHER FAMILY members who are under specialist doctors care!
  
  I want to be Re compensated for the **** ride I had to take home after only receiving my car back from car vision on august 16, 2023 n it started shaking n rocking n acting up! We could not figure out what the heck was wrong after just picking our car up at car vision.
  
  So we sat a few in the car n took our time getting home safely! My blood pressure was elevated up so high I called my doctors office to be advised for me to just stay in bed n let your pressure come down! I did as instructed! So that was Thursday August 17, 2023 n I got in the car to take it to the mechanic shop so they could do the tune up that cost me more money in the amount of approximately $248.00 ( Two Hundred and Forty Eight Dollars)  after the mechanics looked at sll the receipts n work car vision had done they did the tune up! That Jay in the car vision service should had recommended I get done before she let me pick the car up that makes common sense.
  
  After 70th street mechanic shop seen us bringing the vehicle back that same day which was Friday August 18, 2023 n we brought the car back after the tune up who would think that a car dealership n service department had put in the recommended amount of anti freeze in BUT CAR VISIONS NEGLECT N MISTSKES HAS CAUSED ALL THESE PROBLEMS!
  
  That car was so Hot ?? that as I said above in this second email that the mechanic called to tell Me after the car cooled down They found that the anti freeze they charged to put that antifreeze in was $15.99 ( Fifteen Dollars and Ninety Nine Cents!
  
             Thank you **** ******* *****
                 Better Business Bureaus
                              S.O.S
  We need a LOANER CAR ASAP like later on today Tuesday September 11- 12, 2023 from either car vision supplying us with this talk but no actions this has been almost over a month n I’m seeking your expertise to make the car vision Mitsubishi pay me for out of my hot or they can pay for a rental for my family & I that have big problems trying to get to n from our important family health issues n your family can get around. Mrs.Heather Ortiz!
  
  Can you please email me back Tuesday September 12, 2023.
  
  Thank you
  My Contact No# ************
  ********************************, ***** ***** &Veteran ???
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 09/26/2023

  Dear *******:
  
  If is unfortunate that **************** feels that our offer of them purchasing the replacement engine and Car Vision providing the labor at no cost of the repair to their vehicle, unsatisfactory.
  
  This offer was based on the information gathered regarding ******************** vehicle repair request from Car Vision Service Department. It was learned that when the Customer took back possession of vehicle, Car Vision Service Department advised the customer that there was a different issue. However, the Customer refused the work and took the vehicle to a different mechanic shop. The Customer told Car Vision Service they sold her a tune-up. After the repair was done, Customer took it home. Car went back to the same shop and that's when they told her it had no coolant. 
  
  In sum, the Customer vehicle was repaired at a different facility after it left Car Vision. It was only after the different shop they took it to did the repair and the Customer took it home, that the coolant issue came about.
  
  As a result, Car Vision propose the following resolution. The customer pay $2000 for the engine with a $1000 down payment and Car Vision will provide the $1500 cost of labor at no cost to the customer.
  
  It should also be understood that Car Vision's loaner vehicles are a courtesy provided to Customer's while their vehicles are being repaired. If the customer accepts the offer, she will be provided with a courtesy loaner.
  
  As it stand, the customer has reject **********************'s offer and refuse to negotiate any further and as such this is Car Vision's final offer of resolution to this matter.
  
  If **************** wishes to continue negotiation, Car Vision is willing to continue to work toward some sort of amicable resolution which will assist with reducing any financial burden, yet the offer is final.
  
  **************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, in order to reach an amicable resolution and address any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************

  Customer Answer

  Date: 10/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

         Please read a former car vision Mitsubishi former customers same issues we              have been wrongfully subjected to: 

                  See Gold Warranty covers all these parts car vision is charging me for where they already got paid by n selling me this gold warranty they wont even comply to that they sell for this protective warranty that doesnt               want to honor their own warranty! 

  Sunday  October 1, 2023- I ******************************** am replying back to car Visions Mitsubishi offer that they are not being equal n non partial on another companys they messed up their ************* replaced the entire cost for the engine n labor n I am looking for the SAME EQUAL RIGHTS AND TREATMENT RESOLUTION UNDER THE AMERICAN DISABILITY ACT 504! 

  
  

  With no other disrespect from ***************** to I ********************************, my husband does he appreciate ********** demeanor, threatening words n using false information n detrimental of my good, kind and giving character! How would ***************** to disrespect his wife from a man, but not want to deal with him in ********** degrading, unprofessional n demeaning ghettofied hurtful words to I the Wife of a real veteran who fought for the protection of our county, women & our innocent victimized young people who have been victimized out in these streets n then have to see some in titled positions disrespect n hang the phone up in my ear! 

  
  

  This is unacceptable! Please see the Same case  complain against car vision Mitsubishi *********************** associates did to smother company! This is not good business practices nor is it Fair & Just! 

  
  

  This incident that I have been subjected to from car vision Mitsubishi who is lying as they falsely told BBB I REFUSED A TUNE Up! 

  
  

  That’s a darn LIE. I was never informed or told prior in picking my car up this tune up is important to have n they recommended- NOT SAYING ON THE PHONE MY VEHICLE WAS READY TO BE PICKED UP, but in all reality my vehicle was not safely fixed to be picked up they should have noted this on their computer notes not no hand written cover up they are trying to hide n show Prejudice and discrimination!

  
  

  Car vision Mitsubishi has done this wrongful action to another customer  who purchased and had the ********************** servicing their cause n their service workers destroying their engine! See customers complaint against car vision Mitsubishi January 1, 2023- 

  
  

  I *************************** would like my engine replaced with NO COST TO ME SINCE CAR VISION WAS THE ONLY SERVICE MECHANIC SHOP WHO TOOK OFF OLD HEATER HOSE N FAILED TO PUT THE RECOMMENDED AMOUNT OF ANTI-FREEZE IN MY RADIATOR N MADE SURE NO LEAKS OR HOSE WAS FUNCTIONING PROPERLY AFTEE KNOWING THEY WORKED ON THIS MAJOR PART OF MY VEHICLE RUNNING PROPERLY N NOT GIVEN ME MY CAR BACK WITHOUT CALLING ME TO RECOMMEND I NEEDED A TUNE UP TO PREVENT MY CAR FROM ANY SHAKING AND OTHER MALFUNCTIONS! 

  
  

  No where on car Visions receipts states that *** or any other car vision mechanic called and notified me about the risk that would be involved if I did not get my car repaired while I had paid them for that important service to diagnose my car do it would not be in any kind of risk for my car to have any shaking, bouncing n rocking that would damage my vehicle! 

  
  

  Please look carefully ***. ******* on car Visions receipts n notice for every other part they recommended for my 2013 ***** ******* *** you will see where they recommend whatever Ny car needed and I PAID FOR IT! 

  
  

  Unfortunately they never called me to inform me of my car needing a tune up to prevent any other serious damages to my vehicle! 

  
  

  They seen on their diagnostic I paid for them to do efficiently and honestly to inform me of any and all dangerous malfunctions! 

  
  

  Car vision service *************** never called n informed me of this important matter if they would have called n recommended they do a tune up you can read for yourself there are NO FINDINGS OF THEM STATING THEY CALLED I THE CUSTOMER ABOUT ME NEEDING THIS TUNE UP! 

  
  

  Which they were paid for a full diagnostic testing to have my vehicle fixed properly and for car vision Mitsubishi telling me over the phone like every other parts that car vision Mitsubishi called and told me I needs! 

  
  

  You can easily see that car vision is lying n making false allegations they called and told me how this non addressing of me getting them to tune up my sr would be safety n no mechanical problems of our vehicle shaking the very first day *** called me on the 16th of August near closing time waiting for my ************* showing up to pick up our vehicle that we entrusted *** and their car vision mechanics FAILED I THE CUSTOMER AFTER I HAD PAID FOR THEM TO DO an entire diagnostic n notify me for ANY recommending what the diagnosis and they got more ImEVALUATION TO FIND WHY WAS MY VEHICLE TI BE GOING THRU ALL THIS HATRED AND DISRESPECT FROM ***************** FROM CAR  VISION MITSUBISHI DEALER SHIP THAT HAS ALSO DONE THIS SAME SITUATIONS OF THEIR ENGINE SHAKING N CAR NEEDED A NEW ENGINE WE have been just as patient as we could possible be, but now is the time for car Vision Mitsubishi to put in a brand new engine n take on the labor cost since all they are going to do is have their same csr vision Mitsubishi employees to do the job! Car vision is not sending our vehicle out to have this old engine taken out and a new engine out in! 

  
  

  If so who are they hiring, whats the name of this company that ***************** from car vision Mitsubishi going to have our engine job done? 

  
  

  My husband & I need some HONEST *****************! Car vision Mitsubishi is being unfair, prejudice n equally wrong to another customer regarding ****************************** vehicle shaking n fluids mixed in his engine( **************** creating a milky color)!this is as similar to my incident report ( not the sufficient amount of anti freeze put back in my radiator) that I had in my radiator before car vision drained out all my anti freeze do they could put a new heating hose on connecting it to my radiator ( thats common sense) car vision can not show malice, discoid, retaliation to any person despite their race, color, ethnicity or treat one customer better than another customer despite their financial status, title or religious beliefs as this incident from smother car vision has wrote n contacted the Better Business Bureau for Justice, ************************* etc.of not the sufficient amount of anti freeze put back into my *********************************** failure to notify me that they seen on the diagnostic report what would and could happen in they didnt do *********, but I WAS NEVER TOLD OR ************** VEHICLE NEEDS A TUNE UP! I want my car engine replaced with NO COST N RECEIVE A LOANER CAR UNTIL CAR VISION MITSUBISHI FINISHES PUTING IN ANOTHER ENGINE IN MY VEHICLE! 

  
  

  I want to be equally treated n compensated for regarding all the monies that car Vison Mitsubishi has cost my family to be in this hardship causing us to have to use the ************ to get around and having to pay others to drive us where we needed to go etc, 

  
  

  I do not want to be discriminated against by having car Vison Mitsubishi replacing an another car vision complain of their car shaking n their mechanics had mixtures of wrong milky fluids in this other customers car! Thank You! ******************************** & Veteran Family Fwd: Assistant car visions legal department August 16, 2023! 

  
  

  This is my FINAL OUT REACH BACK TO CAR VISION MITSUBISHI BEFORE WE ESCULATE BEFORE A COURT JUDGE AND HAVE THE PARTIES SUPENA IN COURT N GET EVERY BIT OF DOUBJE CHARGES STARTING WITH DOUBLE CHARGING ME FOR A BRAND NEW BATTERY AFTER CAR VISION MITSUBISHI JUST PUT A BRAND NEW BATTERY IN MY CAR 12 months ago! Car vision makes up their own warranties they want n enabled a warranty company who literally stealing from we innocent customers for approximately $1,500.00 dollars n does absolutely NOTHING IN HONORING THEIR GOLD WARRANTY THEY CHARGED ME FOR! 

  Thank You, 

  **** WE NEED A LOANER CAR ASAP****

  Mr. **** & Mrs. ************

  Customer Answer

  Date: 10/11/2023

  10/11/2023- Re: ****************************** Im really trying to work with car vision Mitsubishi, but ** was told I dont have no $2,000 dollars - ***************** agreed to take minimum monthly payments that I can afford ( open) payment plan no less than $25.00 ( Twenty Five Dollars) a Month n when I can send more I will n prayerfully pay off sooner!? As My Veteran Tanker Husband & Our Veteran Family deserve Respect & Fairness! We need a Loaner today Wednesday October 11, 2023! We have a court date the end of this week! Please tell ***************** to finish off our claim I dont have anymore time for any provoking sarcastic employees!

  Business Response

  Date: 10/11/2023

  Dear *******:
  
  In reference to your inquiry on behalf of **. *******************.
  
  Car Vision will not afford her to make payments and will only accept the full payment of $2.000.
  
  However, it is my understanding that Car Vision knows of a third-party company named "*******" who specializes in providing funding loans for service repairs at no interest rate if the loan is paid off in 6 months.
  
  The only involvement Car Vision has in this process is that, if the client agrees and provides us with a preference phone number, we will go on ******* portal and submit a referral which will generate a link being sent to **************** to apply for the loan.
  
  If she is approved, she can then pay the funds directly to the Service Manager at Car Vision Essington location and she will be provided with a courtesy loaner vehicle until the completion of her service repair.
  
  As it stands, this is Car Vision's final offer and if rejected considers this matter closed.
  
  Best regards,
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************
  
  

  Customer Answer

  Date: 10/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  *******************************
                                                                                      ************************************************
                                                                                      *******,**. *****
                                                                                      Email- ***************************
                                                                                      ***************************** OF 4 (continued) Page
  BBB SERVING Metro Washington DC and Eastern Pennsylvania
  50 West North Street
  Behtlehem, PA. 18018-5789
  Phone No# ************
  Fax No# ************
  ************************* Email- *********************************
  Re:Complaint ID# ********;   Car Vision Mitsubishi
  Thursday October 19, 2023
  
  Dear ******************************,
  I (*************************** & Veteran Family) are responding to the most recent unreasonable offer from Car Vision Mitsubishi/ *** ********** offer stating that Car Vision will not affor her to make payments and will only accept the full payment of $2,000.00 (Two Thousand Dollars)
  
  Despite Car Vision Mitsubishi stating tht they knokw of a third-party company named Dignifiwho specializes in providing funding loans for service repairs at no interest rate if the  loan is paid off in 6 months.I (******************************** & Veteran Family) are declining that offer due to the fact that the engine getting damaged was from the negligece of Car Vision Mitsubishis FAILURE to put in  the receomended amount of Anti-Freeze after changing my heating hose.
  
  I would like to also add and make sure that it is noted that Car Vision Mitsubishi was paid in FULL for them to do a complete diagnosis on my 2013 Dodge Journey SXT (gray), in the amount of approximately $141.00 Dollars ( One Hundred and Forty One Dollars). When my car was towed into their Service Shop. It is recommended and owed to any customer who pays and entrust ******************** to do a complete diagnostic test that they are warranted by law to call and inform the customer which is in this case being I (********************************) that my vehicle needed a tune-up. ( Not to wait until their phone call to tell me that my vehcicle is ready and have this noted on the botttom of my receipt). As *** one of their service employees had done.
  
  Just to be clear the diagnostic testing revealed these parts that needed to be addressed:
  
  A New Battery- ( This was another misconscrued fee that I was wrongfully charged due that car battery that they stated needed to be replaced with a brand new battery was totally absolite. This car battery that was put in this car when I purchased this vehicle from Car Vision Mitsubishi was less than a year old. It is genrally a grace ******* for any car battery to atleast have a battery covered for 2 to 5 years. In this case this battery that was installed from car vision after I purchased this vehicle and was having problems with my new car statting was replaced with one of car visions brand new battery. This is being addefd in my response just for the record.
  2 OF 4 (continued) Pages
  The next phone call I received from *** was about my car needing a fuse box.
  
  Following that phone call the next phone call I received from *** in the Service Department at Car Visions Mitsubishi was with regartds to my car heating hose having a leak and needed to be replaced. That heating hose was replaced on my vehicle.
  
  Car Vision Mitsubishi never called and told me that I needed a tune up on my car. They waited to tell me when *** called me on August 16, 2023, to inform us that my car was fixed, knowing that it was not completeed fixed with the diagnosis print out.
  
  Therefore with *** failing to inform me over the phone that my car needed this tune up and waiting for me to physically show up in person to pick up my car was Car Vision Mitsubishis Negligence and their Service Department Mechanics negligence.
  
  It was also noted that when I asked *** from the Service Department how long was the car battery they had made me pay for warranty was she went in the back and she asked apparently her supervisor and she came back and wrote omy my receipt that this new car battery from their Car Vision Mitsubishis car warranty was for (24 months). This did not make any logical sense since both these new batteirs were from the same Car Dealerships Mechanical Service Department. I was over charged and never re-compensated. (New Car Battery & Labor Fees).
  
  After being driven to Car Vision Mitsubishis Service mechanic shop from ********** Car Rental by one of their supervisors as a courtesy. It was close to closing time for car vision mechanic service department.
  
  My Family & I entrusted car vision mitsubishi with repariing our vehicle and making it safe to drive, but this was not the case. As we were driving home that day of August 16, 2023, this is when our vehcle started shaking, rockikng and acting up. We had to shut the car off and pray that we could make it home safely.
  
  We did infact make it home safely only to be emotionally and physically drained from this horrible experience. I had to contact my priomary doctors office the  next day being Thursday August 17,2023, because my blood pressure was elevated from me having to receive my car back in an unsafe condition.
  
  The following day being Friday August 18, 2023, my husband and I proceeded to take our vehiecle to the mechanic shop to have the tune up that *** had not given my car that she should have done to prevent my car from having any shaking or rocking as she herself noted on car visions mitsubis receipt that this is what could happen. I entrusted her as being the mechanic and I entrusted car vision mitsubishi to stand behind their name and quality of work they stated they stood for, but they did not.
  
  
  3 OF 4 (continued) Page  
  After we took our car to have a a tune-up done that Friday at the **** ****** ******** **** on ***************, Philadlephia, **. We handed the mechanic ALL OF OUR RECEIPTS OF THE WORK THAT CAR VISION MITSUBISHI HAD STATED ON THEIR RECEIPT LETER HEAD THAT THEY HAD DONE. The mechanics at 70th street founded that not to be the truth when they had to go underneath the hood of the car when they had done the tune up receommeded to find out when the car started over heating badly and they waited the next day to check. It was founded that there was NOT THE RECOMMENDED AMOUNT OF ANTI-FREEAE PUT back in the car Radiator., it was little or none. They brought anti-freeze to put in our car radiator and only charged us the $15.99 ( Fifteen Dollars and Ninety Nine Cents) it cost them to purchase it.  
  
  This is why this ia sure straight and foward case of who was the cause of this engiine being blown and the engine being damaged CAR VISION MITSUBISHI SERVICE MECHANICS. I have submitted all paperwork in and evidence and two videos showing the shaking and rocking of my car the same day we picked it up and therefore My Veteran Family and I dont find that the offer that ******************* from Car Vision Mitsubishi if FAIR AND RESPONSIBLE SINCE IT WAS HIS SERVICE DEPARTMENT MECHANICS THAT CAUSED THE ENGINE TO BE DAMANGED.
  
  I and my Veteran Family would like for you to tell ***************** and/or The *** of Car Vision that all we would like for them to do is reimburse me of the so called Gold Warranty they charged me in the approximate amoun of $1,500.00 (One Thousand Five Hundred Dollars) me when I purchased this car that ********************* had stated in the office with my Husband, *********************, Our two Daughters & I present that he was throwing in this Gold Warranty for FREE to me due to one of his workers selling the original car we picked up that had front seats that warmed up. This 1st vehicle that we all had a verbal agreement on for me to come and purchase the next day being Saturday in the month of July 2022, was driven off by another customer. Since ********************* gave Our Family his word that he would park our original 1st pick of the vehcile we wanted to ******* in the back for safe keeping he did not keep his verbal agreement. By law a verbal aggreement and/or a written agreement in any business transaction should be upheld by the laws that govern our country in Business that deal with their customers.
  
  Due to the facts surrounding our claim against Car Vision Mitsubishi during the time that we have been in a FAIR RESOLUTION AND FOR CAR VISION MITISUBSHI AND ITS ***, MANAGEMENT AND MECHANICAL SERVICE DEPARTMENT TO TAKE FULL RESPONSIBILYT OF THEIR NEGILENCE IN FAILING TO CALL ME UP INSTEAD OF PUTTING IT IN WRITING THAT MY CAR NEEDED A TUNE UP THE SAME DAY WE PICKED IT UP AND MAKING SURE THAT THE REQUIRED RECOMMENDED AMOUNT STANDARD BY THE RULES AND REGULATIONS OF THE KNOWLEDGE OF ANY CERTIFIED MECHANIC SHOULD HAVE MADE SURE THAT MY CAR RADIATOR HAD THE REQUIRED AND RECOMMENDED AMOUNT OF ANIT-FREEZE IN MY CAR RADIATOR.
  
  Now I ( ******************************** & Our Veteran Family) and asking for car vision to:
  
  4 0F 4 (continued) Page
  REFUND ME THE ENTIRE AMOUNT FOR  THE GOLD WARRANTY THAT SALES MANAGER **************** ********************* STATED HE WAS THROWING IN FOR FREE, BUT IT WAS NOT. We find what happened to Our Veteran Family to be unfair, deceptive conduct because this vehicle was unsafe and has defective parts ( ENGINE & BATTERY) and their Gold Warranty the promte through some contract with a warranty company is NOT BEING HONORED.
  
  We also want to be recompensated in the full amount for the 2nd brand new car battery and labor that car vision mitsubishi charged me for when the 1st new battery was a little shy of less than one year, but this same companys 2ND new battery they stated I needed had a battery warranty coverage for 24 months.This does not make any logical sense.
  
  We would also like for car vision mitsubishi to have our car avaiable in a safe and clear spot for the tow truck driver to have accessiblity to load and/or put up on his tow truck.
  
  We will have this tow truck driver pick up our 2023 ***** ******* *** nex month on Friday November 3, 2023, we are not sure of the tow trucks schedule or hours,but we would appreciate if very much if the tow truck driver is not there at your service mechanic shopt before 5pm when that side of your car vision mitsubishi closes can you emphasize that our car keys will be left with the Sales Manager next store to the car vision mechanic shop. We would appreicate it for everyones safety and coverage that when the tow truct driver comes to car vision mitsubishi if the employee of car vision can give us a call to let us  know that this is the right tow truck company and person. Here is my contact number abain ************ ( ******************************* & Veteran Family) for us to have it picked up by a towing company we will email and call their mechanic service department their name and for them to hand over our car keys. ( we are praying that our car has not been tampered with or has any other damanges due to any retalliatory actions against I ( ******************************** & Our Veteran Family)
  
  We will take further legal actions against Car Vision Mitsubishi through my Veterans ********************************* Contact with the ****** of ************ General.
  
  Thank You,
  
  *******************************
  MH/mh

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son purchased a used ****** from Car Vision ****** in Hazleton, Pennsylvania. I am the co buyer. We were issued a temporary registration the day of purchase, 5/27/2023. It expires on 8/27/2023. We asked by phone and in person numerous times what the holdup was getting our registration. We again went to the dealership 8/24/2023, as the temporary registration ends in 3 days. After the same story that Penndot is the delay, turns out the title was lost in transit, reapplied for, and is being processed. After asking for an extension, and providing the Finance representative with Penndot instructions for an extension, we were given a piece of paper on dealership letterhead that there is a delay, they are not responsible, and to call them if there are questions. They claim this is what give everyone when they need an extension, We have 3 days until the temporary registration expires an the dealer refuses the follow Penndots instructions. The two sales managers, ******* ****** and ***** ******* both insist Car Vision is not at fault. ***** ******* claimed in a phone that everything is handled an I will have the registration in 2 days. That was 8 days ago and still nothing. I just want my our registration that we payed for.

  Business Response

  Date: 08/31/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ****************** and the Car Vision Title Department. 
  
  Investigation into this complaint found that ********************** vehicle was registered on August 30, 2023.
  
  The customer was contacted and arrangements have been made for the customer to come to the dealership and retrieve his registration documentation for his vehicle. 
  
  As such, the customer's complaint resolution seeking his vehicle registration has been resolved.
  
  ****************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the ******************** for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

  Customer Answer

  Date: 09/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** car a ***** 28th of 2022 as soon as we got a half a mile from the lot that we bought off Carvision for me which is a ***************************** the check engine light came on and we called them about that the next day when we noticed it and they turned around and told us to bring the car down, we brought the car down and all of a sudden as we were when we got there we turned around and told them that there was no inspection stickers on the vehicle, we have going to them multiple times more than three more than three times. They had the core of the one day for five hours. We gave them the codes that came up, they turned around and did absolutely nothing. We've been going back-and-forth with them about it and they keep sending us to different locations. They have tried to turn around and tell us to take the car to the back and put on illegal inspection stickers without turning around and fixing what's wrong with the vehicle from when it was purchased the check engine light was on They have ignored us. They have not tried to help in anyway schedule they have rescheduled on us they will void it us in every way possible to not do what they're supposed to do and accommodate us to the point where we've even asked for them to buy back the car so we can get a different vehicle because of the fact that they have not fix the problem Still don't have inspection stickers as of August 1 of 2023 and they will not turn around and fix the engine that needs to be fixed and put the actual registration stickers that are valid and they sold us a lemon in the state of PA.. Contract breach. The car had a sticker that stated that do not sell and they sold it to us anyway. Never inspected or checked to see if there was any issues made an appointment to see a new manager manager never showed and sent somewhere else, and was told to go somewhere back to where they originally came from

  Business Response

  Date: 08/17/2023

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ****************** and the Car Vision Service Department. 
  
  Investigation into this complaint found that ****************** vehicle is  in need of repair. 
  
  Car Vision is currently working with the customer to resolve this issue and will continue to follow up until this matter is resolved.
  
  As such, the customer's complaint is being addressed and should resolve this complaint.
  
  ****************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Corporate Legal Officer
  Car Vision, Inc.
  Mobile: **************