Complaints

This profile includes complaints for Car Vision's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Car Vision Mitsubishi

  2626 West Main St Trooper, PA 19403-1610

  
• 

  Car Vision

  2791 Route 73 S Maple Shade, NJ 08052-1621

  
• 

  Car Vision Nissan

  661 Airport Rd Hazle Township, PA 18202-3287

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a car from here over a month ago. At the time of the purchase, they specifically told me that my plate and registrations will be coming in 7 - 14 business days. It has now been over 30 days and I have to drive around with an expired temp tag. I had contacted the location on various occasions and all the answers I got was it would take 60-90 days for me to receive my plates and registration. Another issue was when I checked with *************** whom I financed from, they had informed me that CarVision never sent my title nor registration to them so I couldn't get a copy of my own car title from the lien holder. I just want my plates and registration and it has brought on a lot of inconvenience into my life and it shouldn't be this complicated for a paying customer to get the legal paperwork for her purchased vehicle.

  Business Response

  Date: 09/28/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with the Title Department and have attempted to reach ************ by phone and text to no avail.
  
  This investigation found that ************'s vehicle was registration on September 23, 2022 (See attached) . If ************ has yet to receive her vehicle registration and plates, she should contact Car Vision Maple Shade and speak to a representative in the Title Department.
  
  ************ is asked to contact Al G*********, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if she has any other issues with this matter.
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ************* on April 25, 2022 for $30,298.00 less $5,000 for my trade in. Mileage 68,952. I began feeling and hearing a knocking in August. Around that time, I was asked to bring in the vehicle to Car Vision for the free oil change before August 26, 2022. I brought the car in on August 25, 2022 and informed there was the knocking. Mileage was 73,261. I was asked to leave the vehicle to diagnostic. I was informed on 8/31/2022 that "Engine Mount-Part $220/Labor $382.75 and Transmission Mount-Part $285/Labor $425.28 and ******-Part $150/Labor $70.88. Total $1,678.67. When I went back on September 9, 2022 I was informed also: Rear Differential (Clutches) $1,100 and CD Player Internal Failure $393 and Memory Card for Navigation $186.30. Total $3,500 taxes included. I was also told there was probably a transmission issue that had to be diagnosed by ************* because Car Vision did not have the tools and Car Vision would take the vehicle to ************* for the diagnostic. I questioned the repairs and should I take the vehicle to *************. I was told they would have it diagnosed. I asked for my vehicle at that point and paid the $141.76 diagnostic fee. I took my vehicle to ************* and paid $199 for the diagnose. I was told they had to flush the rear differential assembly and was charged $554.50, $57 Parts/Labor $497.50. I also had a exterior bulb out Part $27.13/Labor $37.50. Replaced Windshield Wiper Blade $38.50 Part/Labor $25.00 and lastly Replace Rear Disc Brake Rotors, Brake Pads and Wear Sensor Wires-Total was $675.10. Total Labor for everything $922.50, Total Parts $435.23. Total Charges $1,357.73, Sales Tax $81.46 Car Vision wanted to charge me for bogus repairs in the amount of $3,500 on a vehicle I purchased from them only four (4) months prior. I purchased a warranty from United States Warranty Corp. which I was informed did not cover any of the repairs.

  Business Response

  Date: 10/03/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ************** and the Car Vision Service Department. 
  
  This investigation found that ************** was initially charged a diagnostic fee of $141.76 and then incurred an additional diagnostic cost as a result of her vehicle being sent to ******** **** for repair. 
  
  As a result, ************** has asked to be reimbursed  for the  initial Car Vision diagnostic cost of $141.76. Car Vision, acting in good faith, has agreed to reimburse the customer the stated of $141.76 and now considers the matter resold.
  
  ************** is asked to contact Al G********, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if she has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G*********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

  Customer Answer

  Date: 10/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I have attached the insulting release and response to the release for review.
  
  Regards,
  
  ***********************

  Business Response

  Date: 11/07/2022

  Dear *******:
  
  In reply to ***********'s rejection, as relayed by the customer in her original complaint, she brought her vehicle to Car Vision seeking repairs, and a diagnostic of the vehicle was performed revealing numerous needed repairs. However, Car Vision was not equipped to perform the essential needed repair, and informed the customer that her vehicle needed to be transported to a ******** **** Dealership who was equipped to do the vehicle repair. It was at that time of being informed that the customer paid the diagnostic cost of $141.76 and took her vehicle to a ******** **** Dealership to be repaired.
  
  After receiving ***********'s complaint, Car Vision Complaint Escalations Specialist spoke to ************** on 10/03/22 and asked what she sought to recover by her complaint and was told that she is super happy with her vehicle repairs, that the vehicle was now purring like a kitten, and all she sought was a refund for the charged diagnostic amount of $141.76.
  
  ************** did not incur any additional service charge from Car Vision and it was assumed by her request to be satisfied with receiving a reimbursement of the $141.76 diagnostic fee. However, when a release, which the customer was notified would be forthcoming. was sent to ************** stating that, Car Vision, acting in good faith, had agreed to reimburse the charged diagnostic fee amount of $141.76, the customer then rejected the offer.
   
  If ************** wishes to accept the original offer of being reimbursed for the diagnostic payment, she can contact Car Vision Complaint Escalations Specialist, *****************, at his direct number **************. However, as this matter presently stands, Car Vision's original diagnostic of her vehicle ultimately resulted in her vehicle receiving the proper repairs at a ******** **** Dealership and therefore, considers ************** rejection of our offer a final resolution to this matter.
  
  Car Vision thanks the customer and the ******************** for allowing us the opportunity to fully address this matter and wishes this customer nothing but the very best in the future with her vehicle, consistent with the vast majority of Car Vision customers. Car Vision has done nothing wrong before, during, or after this matter was complained, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought car on 8/1 with a personal check. They held car for a week to fix a bent Rim they noticed before they were going to deliver it to me. In the meantime, they call me and request a bank check as they had problems with personal check. Go get bank check and request my personal check be dropped off to me to avoid it being cashed. Get a call 2 days later that the personal check cashed and no longer need bank check. The money is now NOT in my account because I had to get the bank check. Rush back to the bank to deposit bank check to avoid overdraft. Finally get car delivered with temp tags. Get a call a week later that personal check didn't work and now I need to get yet another bank check. They offer me $100 gift card for the trouble and send someone to pick up the check. Next we get an ** **** violation in the mail from the guy that delivered the car, running the toll. Next, Tags/registration expired and I try to contact them for a week, yet get ignored. I finally get someone to respond to me after I threatened legal action, but the response says they have no updates on my tags/registration and cant offer an extension. At this point Im not even sure if they filed for my tags/registration. So now, it is September 7th, Im being ignored again with no updates, have a car I cant drive since registration/tags expired, still no $100 gift card as promised, an ** **** violation, and I'm at a loss on what to do next.

  Business Response

  Date: 09/28/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with the Title Department and ************** by phone. 
  
  This investigation found that **************' vehicle was registration on September 16, 2022.
  
  Car Vision Complaint Escalations Specialist have spoken to ************** who confirmed that she has received her vehicle registration, her promised $100 gift card, as well as payment for the ** Pass violation and is not satisfied that the matter is resolved.
  
  ************** is asked to contact Al G************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if she has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB  for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G**********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  
  
  

  Customer Answer

  Date: 10/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/2022 I purchased a 2016 Subaru crosstrek from car vision (**** ********* ****** Philadelphia) . Exactly 11 days later on 8/23/22 I called (Car vision’s) Service department to tell them the air conditioner is blowing out hot air and the brakes are squeaking. I was told to bring the car in, I left it overnight until I receive a call the next day to pick it up. I was told the brakes are squeaking because they were dirty and that the mechanic clean them. I was told they ordered new parts for the AC, That they discovered a leak and fixed it. After picking the car up that same day I called Carvision again to complain the brakes were louder actually making a metal on metal grinding noise, and the AC is blowing out hot air still. I bought the car back in 8/25/22 As of writing this post the car is still in the shop haven’t had any updates. They were nice enough to provide me a loaner car which also has bad air conditioner, grinding brake issues, and no power steering. I was told by the sales person that the car would be inspected prior to me driving off the lot. Also I was giving a 30 day warranty which expires within about two weeks. I’m concerned my car will be held without repair past the warranty date, And I will be stuck with pre-existing repair on a car that I was told had no problems and that any problems found would be fixed. On my initial visit to car vision service department 8/23/22 they didn’t provide any paperwork or proof that I had work done by them no Invoices for parts replaced. I would like help with being provided: 1)proof of repairs, record of repairs 2)ensurance my warranty is be honored 3) if the car can’t be fix trade for Equal value Thanks

  Business Response

  Date: 10/13/2022

  
  I spoke to ************************* Complaint Number: ******** on Friday, September 30, 2022 and was told that he considers his complaint successfully resolved.

  Customer Answer

  Date: 10/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  I spoke with someone from CarVision legal department they said the service department will take care of the repairs and provide me the paperwork I requested. I did pick up the paperwork From CarVision Service department. I decided not to get service done on my vehicle after looking at the receipts that said parts were replaced and service was done yet the car still has the same problem.

  My air conditioner is still not working but the weather is cooler now so its not that big of a deal, However I realized the air conditioner controls the car defoggers or defrosters so I cannot defrost my windows I have to wipe them manually with a rag.

  Although I have zero confidence in the service department or in the car vision car inventory, the people there are very nice.

  Long story short I’m going to pay out of pocket to go to a mechanic that I can trust I don’t have any father issues in regard to car vision

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 *** ****** on 2/19/2022 for 13,297.41. My son had the car for 2 months and then he had a problem with the car. I brought the car to my mechanic to look and after he put the car on a lift he noticed that the car was tampered with wires were unplugged. My mechanic has had the car in his shop since May 18th, he has since come to the conclusion that the car needs a new engine and computer system. I have reached out to them no response until today and was basically told nothing we can do. I also have a ****** that states that the car was serviced twice before my purchase. I am looking to give the car back and get a refund back.

  Business Response

  Date: 10/03/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ************** and the Car Vision Service Department. 
  
  This investigation found that **************'s vehicle is in need of repair. However, ************** did not purchase a service warranty which may have covered his repair.
  
  Car Vision Complaint Escalations Specialist has asked the Service Manager to assist ************** with his repair. 
  
  ************** is asked to contact Car Vision Service Manager where he purchased the vehicle and if he's unable to reach him, please contact Al G********, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he needs further assistance with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G******
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

  Customer Answer

  Date: 10/12/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I was sold a car that was tampered with before I purchased it, whether it was the previous owner or the dealership. The ****** stated that the car had maintenance done twice, but no one noticed the wires unplugged. I was also told by the sales manager it was my fault for buying a car with over 100,000 miles because we don't check them out we put them on the lot and don't offer a warranty. Obviously Carvision is not going to take any blame for this but it is very disappointing, I spoke to Al G***** who told me to talk to Marty the sales manager who had no idea of my problem and was told Marty would get back to me that was last Monday, nothing since.
  

  Regards,
  
  *************************

  Business Response

  Date: 12/08/2022

  Please be advised that Car Vision, acting with due diligence, has continued to communicate with Complainant ***** and have reached a satisfactory resolution to his complaint.

• Initial Complaint

  Date:08/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ****** ****** on June 20, 2022 from carvision maple shade. They gave me a temporary Registration with an expiration date of July 19, 2022. My registration and license plate never came. I emailed them multiple times and did NOT get an answer. I called them and they sent me a letter from carvision just in case I would get pulled over to show the police stating that there is a delay in processing the registration. But that is no guarantee that I wont be ticketed. I have called their customer service number multiple times and I keep getting excuses from them. My concern is that I am driving this car around illegally. I can get pulled over at any point in time for an expired registration or my vehicle can be towed at any point for the same reason. Im tired of excuses. I need my registration and license plate!

  Business Response

  Date: 08/18/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist has investigated this matter and found the following:
  
  That *** *****'s vehicle has been registered as of today, 08/18/22. Car Vision Complaint Escalations Specialist have contacted the customer and informed her of this, as well as provide her with a email copy of her vehicle registration. The customer was also informed that upon receipt of her license plates, they will be immediately forwarded to the by *** Mail.
  
  Car Vision Complaint Escalations Specialist has also informed the customer that he will conduct a follow-up until she receives her license plate in the mail. As a result, the customer is now pleased with this and considers the matter resolved.
  
  *** ***** is asked to contact Al G*****, Car Vision Complaint Escalations Specialist, at (his direct number) (**** ********, if she has any future problems with this issue.
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customer’s complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G*****
  Complaint Resolutions Department
  Car Vision, Inc.

  Customer Answer

  Date: 08/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that once I actually receive my registration and and license plate, this resolution will be resolved. I am just trying to figure out why Carvision took almost 2 months to actually process my registration. I am hoping that they make changes to this process so they do not have to put their customers through this. I appreciate Al G********* so much. He has been the only one at Carvision to actually help me resolve this issue and the only one to seem to car! So, Thank you Al G*******!! Carvision needs to employ more people like you! 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 **** ******* from the dealership on June 25, 2022. I flew from Florida to purchase the vehicle. I was given a 30 day temporary tag. I never received a permanent tag. When I contacted the dealership I spoke to my salesperson Jefferson and his manager "Jose". Jose told me that someone failed to apply for the tag and title I paid for, but I should wait 3 weeks and they would send an email explaining the issue. I asked them to issue me a new temp tag. I was told they were under no obligation to do that nor did they have to provide me with a tag within 30 days. They knew I purchased this vehicle for my business. My business has suffered. Clearly, I cannot drive the car with an expired temp tag and a dealer email.

  Business Response

  Date: 08/03/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist has investigated this matter and found the following:
  
  Car Vision is still experiencing delays with the registration of  vehicles due to COVID related issues within the DMV and other licensing agencies.
  
  However,  a call placed to the Title Department about *** ********'s registration revealed that his registration was completed and has been forwarded to his home address by *** overnight mail today. 
  
  Car Vision Complaint Escalations Specialist contacted *** ******** and confirmed that he had received the above information about the impending delivery of his vehicle registration by UPS overnight mail, was now pleased with how quickly his registration was completed, and considered the matter resolved.
  
  *** ******** is asked to contact Al G*****, Car Vision Complaint Escalations Specialist, at (his direct number) ###-###-####, if  he has any future issues or concerns for which he needs assistance.
  
  Car Vision thanks the customer and the BBB for their participation with resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customer’s complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G*****
  Complaint Resolutions Department
  Car Vision, Inc.
  Direct Line: ###-###-####
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021, I purchased a **** from CarVision that was infested with bugs in the driver side door and throughout the car. After trying to call over 20 time. I had no choice but to drive to Carvision. I went back and forth five times and still the service department could not exterminate the bugs. The floor manager Andrew DiGregorio just kept telling me that there was nothing they could do for me and that I am stuck with a bug infested car. I even asked Joe P******** to please allow me to exchange the car. He was very rude and inconsiderate to me each time that I tried to talk to him and find a resolution to my problem. I purchased the car from Kirk K*** and he tried to work with me but explained that it was out of his hands. After trying and arguing all day I told the manager and Joe P******** that I had no choice but to call Channel ** investigates. Than finally after Kirk K***, myself and my fiance pleading with them I was able to exchange the bug infested ****. Joe P******** tried to recharge me all the fees all over again and tried to charge a bogus $1000,00 fee because I was exchanging the car. He also was trying to not include the $500.00 credit from my 2003 **** ***** that I traded in for the bug infested ****. He also tried to charge me again for new registration after I already paid for the first car that I had to exchange. He even tried to short me my $3000.00 deposit. Well now on 11/18/21 I was sold a *** vin # ***************** that has been recalled since 2018. CarVision manager knew this and sold the car to me anyway. This is an open Recall Campaign # *******: PVC Valve Heater. My recall letter from April 2022 states that the repairs prior did not remedy the open recall # ***************. There is still no fix for my *** my engine light is on and I can not use my heat or AC. The manager told me not to show the recall letter to service. Service keeps charging my warranty CO. My registration did not come till 07-06-2022. No loner car available for me

  Business Response

  Date: 08/15/2022

  Dear *******:

  Car Vision Complaint Escalations Specialist, Al G************ Investigated this matter by Speaking to ******************, Car Vision Management, and reviewing ****** & *****.

  The investigation revealed that the vehicle was not sold with any open recall. ****************** is referring to paperwork submitted to ***** in relation to recall ID number ******* which did not affect her vehicle. The ***** website shows that only recall ID number ******* issued in March of 2022 applied to her vehicle.

  Please see attached pdf copy of ****** & ***** document showing the same and note the different recall numbers as compared to the documents provided by *******************

  Since this matter is a "Recall" manufacturer issue which was reported after the purchased date of **. ******** purchased vehicle from Car Vision, Car Vision has no obligation or ability to address this recall.  Car Vision cannot accept vehicle return based on a post-sale recall.

  However, Car Vision has acted in good faith, with the recent satisfactory repair service received by ****************** on her vehicle, at no cost, dated 07/08/22. See attached pdf copy of invoice.

  ****************** has again complained of the operation of this vehicle but has refused to allow Car Vision the opportunity to inspect the vehicle to verify and diagnose her concerns. Unfortunately, Car Vision can offer no assistance in addressing any issues with the vehicle without ****************** cooperation.

  ****************** is asked to allow Car Vision the opportunity to inspect the vehicle to verify and diagnose her concerns. She may contact Car Vision Complaint Escalations Specialist, Al G********** at (His Direct Number) ************ so we may coordinate a time to inspect this vehicle.

  Car Vision thanks the customer and the ******************** for their participation with resolving this issue and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G*********
  Complaint Resolutions Department
  Car Vision, Inc.
  Direct Line: **************

  Customer Answer

  Date: 08/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *******************************