Complaints

This profile includes complaints for Car Vision's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Car Vision Mitsubishi

  2626 West Main St Trooper, PA 19403-1610

  
• 

  Car Vision

  2791 Route 73 S Maple Shade, NJ 08052-1621

  
• 

  Car Vision Nissan

  661 Airport Rd Hazle Township, PA 18202-3287

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28th, 2022 my husband and I purchased a used ***** from Car Vision of Maple Shade. We were given a temporary registration card and a temporary New Jersey License plate set to expire on November 26th. Our salesman, *******, told us if the temporary plate and registration were a week away from expiring to get back in touch with him. During our last week on the temporary license and registration we reached out to ******* who informed us that they could not issue a new temporary license and registration until the previous one expired. My husband decided to go to our local DMV to check on the status of the transfer and we were informed that nothing was in the PennDOT system. ******* eventually gave us an email address of Car Vision's title department saying that there was nothing more that he could do. We sent them an email on Nov. 22 and have never received a response. Now that our registration and plate have expired we have a very large paperweight sitting in our garage of which our first loan payment will be due on Dec. 12th. It is impossible for us to get the car inspected which is a concern since the left rear tail light has stopped working due to water infiltration shorting out the unit. My husband ordered a replacement unit ($70), but our concern here is that this dealership may be operating deceitfully selling products that are in worse condition than advertised, lying to customers (******* assured us that once the bulbs warmed up the condensation in the light would disappear), and failing to perform the basic dealership tasks of issuing a title and registration. We are anxious to get the car inspected to make sure there aren't any other problems with the car that this dealership may be trying to hide by irresponsibly refusing to do their job.At this time we would be hoping for a resolution as simple as getting our registration and license plate. If this is not possible, then we would expect Car Vision to allow us to return the vehicle.

  Customer Answer

  Date: 01/06/2023

  We have heard from the business and they have yet to fulfill their obligation of sending us the registration and license plates.  We have been promised multiple times that they are sending those items to us and will provide a tracking number for **** but they have not done so.

  Business Response

  Date: 01/09/2023

  ar Vision Complaint Escalations Specialist investigated this complaint by communicating with ************ and the Car Vision Title Department.
  
  This investigation found that **************** vehicle registration had been submitted for registration to the DMV and a check of the ****** found that the vehicle was registered by the DMV on 12/20/22.
  
  Upon receipt of **************** registration, it will be mailed out to her in USPS overnight mail to her home address resolving this matter.
  
  Car Vision Complaint Escalations Specialist has attempted to reach ************ by phone and have left a message informing her of the above. A follow-up of this matter will continue until ************ receives her registration.
  
  ************ is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if she has any other issues with this matter.
  
  Car Vision thanks the customer and the BBB  for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Assistant Legal Officer
  Car Vision, Inc.

  Customer Answer

  Date: 01/10/2023

  I have reviewed the response made by the business in reference to complaint ID ********.  I have reviewed the response made by the business in reference to complaint ID ********.  We will accept that CarVision has finally delivered our documents and we are grateful to finally be able to drive the vehicle and hope to have no further problems.  However, we would like to clarify that we disagree with the assertion that CarVision did nothing wrong throughout this process.  We believe that the following things were handled poorly or incorrectly by the business:
  1) Our salesman gave us bad information regarding the collection of water condensation on the driver side taillight which failed on the drive home from their dealership.  My husband replaced this part himself at our expense.
  

  2) CarVision failed to notify us that the loan paperwork I signed on Oct. 27th had been rejected and that a new loan agreement would have to be signed until after the temporary registration had already expired (December 9th).

  3) CarVision lied to us about being able to receive an extended temporary registration, which we never did receive.

  4) CarVision's title department did not ever return our email inquiring about the delay in receiving our registration and license plate.
  

  ************************* failed to respond to texts at multiple points keeping us in the dark about why our vehicle had not been processed.
  

  6) CarVision gave us conflicting information about when our registration and license plate would arrive.
  

  I purchased this car for my husband to drive for Lyft (replacing a previous vehicle that had hit a deer) on Oct 27th.  After finally receiving the license plate and registration we were able to get the car inspected this morning, and he will begin driving for Lyft again today.  Because of the previously mentioned failures, errors, and communication breakdowns on the part of CarVision, my husband was unable to earn income between Oct 27th - January 09th.  We believe that if CarVision had responded to us in a timely manner, had better staff training, and chose to be honest that this timeline could have been drastically reduced.  We consider this matter to be resolved and we hope that future consumers as well as CarVision will learn from our experience.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in 2012 ****** ******* with 45,000 miles with a $10,000 value applied as my down payment for a 2014 ******. Within 3 weeks of driving the car I felt it was driving weird. I was advised by Car Vision in Norristown to drop my car off to be serviced on 11/15/22. Car Vision followed up on 11/16/22 to let me know the issue was that the Transmission needed to be replaced. When I spoke with them on 11/17/22, they told me the Transmission was there and that it would take 16 hours total for my car to be fixed. I followed up on Monday 11/21/22 and was told by at least 3 different associates that they could not tell me when my car would be ready. I demanded to speak with a manager who apologized for the confusion and told me my car would be ready no later than today. Based on this explanation I did not feel the need to contact them on 11/22/22. I called first thing this morning to see what time I can come pick up the car and was told it would not be ready today. Again, spoke with at least 3 different associates who continued to give me the run around. I requested to speak with a manager and was told he was not in but is aware of the issue and will contact me as soon as he comes in with "good news". That is very strong insinuation that my car would be ready to be picked up. Unfortunately, I never heard from the manager. I have called and requested to speak with them 3 more times and each time have been told he was in a meeting and would call me back. I was able to get in contact with the sales representative I worked with and he was able to get information that my car would be ready on Friday. Luckily I do not have to work the next 2 days because of the holiday however, this has caused an undue hardship to me and my family. I have had to pay over $100 in transportation cost to get to and from work and am still responsible for the car payment on a car that realistically should not have been sold to me with a bad transmission. 

  Business Response

  Date: 01/04/2023

  Car VIsion Complaint Escalations Specialist investigated this complaint by communicating with ************** and the Car Vision Service Department.
  
  This investigation found that **************' vehicle needed to be sent to *******' *** in order to receive a proper diagnosis of the vehicle service repair needs. ************** was contacted and Car Vision received his permission to transport his vehicle to ******s. Unfortunately,  the attempt to have *******' *** Diagnose the vehicle repair problem failed.
  
  During this time, Car Vision also attempted to diagnose the vehicle repair issue and found an irregularity and at the customer's consent, the vehicle was sent back to ******s who returned the vehicle, stating the vehicle is in good running condition.
  
  Subsequently, upon return, the vehicle operated in good running condition and ************** took possession of the vehicle. However, a few days later, Car Vision Complaint Escalations Specialist was again contacted by ************** with complaints of having engine issues with his vehicle. Car Vision is currently considering options with this vehicle with ************** full knowledge and consent.
  
   ************** is asked to contact *****************, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any questions regarding this matter.
  
  Car Vision thanks the customer and the BBB for their participation in addressing this issue, and wishes the customer nothing but an excellent future experience, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  *****************
  Assistant Legal Officer
  Car Vision, Inc.

  Customer Answer

  Date: 01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This is now the 3rd time in the less than 3 months since I purchased this vehicle that I have had to take it back to be fixed. Something is not right with this car and it extremely frustrating to be paying for a car that is not in my possession. Through all of this, I am still responsible for the car payment and the insurance. If the car cannot be fixed, I would like another car of equal value.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 01/31/2023

  Dear *******:
  
  The Customer came back into Car Vison on 01/10/23 seeking to have his vehicle issue fully diagnosed. Car Vision Service Master Technician road with the customer and it was determined, at that time, by  both the customer and  the Master Technician that the vehicle operated well without any issue being detected. The customer was, at that time satisfied and As such, this matter should be considered resolve

  *****************
  

  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 ***** Model * in October of this year. After the second week of ownership, I tried to connect my car to wifi in order to update it, Keeping your ***** up to date on software is important for the car. I cannot even use my GPS. When I brought it into a ********Service Center, they told me that Media Control Unit(MCU) is faulty and that is why I cannot connect to wifi or the network. When I tried to claim it on warranty, as I just bought the car and it is already faulted, I was told that CarVision does not cover software issues. The MCU is physical hardware and not software. I kept trying to explain that to the service center and they just kept telling me, :no they do not cover software issues." Again the MCU is not software and software is not the issue so it should be covered under warranty still. Anyways, they gave my information to a Steve S****, who I guess works somewhere for CarVision to help me with my claim so that ***** ***** doesn't have to. Steve keeps giving me the back and forth saying he will call his boss and get back to me. He never gets back to me so I have to keep calling. Finally, after weeks Steve finally told me, after I called him that is, that CarVision will only cover 1/3rd of the cost. I said okay fine lets do that since I need to get my MCU fixed. Steve told me to give them a couple of days to get me the document to sign. The document never came so I called him today and he gave me a fake sounding surprised that i have not received the money yet even though he said he will call me once the document has been sent. The dealership has a 90 day dealership warranty and I filed my claim almost a month ago. I am just looking for this claim to fixed as they sold me a faulty ***** without disclosing that to me.

  Business Response

  Date: 12/02/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ****************** and the Car Vision Service Department. 
  
  This investigation found that ****************** and Car Vision has reached an amicable settlement agreement and He now considers this matter resolved. 
  
  ****************** is asked to contact Al G********, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G***********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************

• Initial Complaint

  Date:11/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used **** from Car Vision Maple Shade NJ on 10/3/22 and I still do not have my NJ tags. I have attempted to call and email the dealership multiple times and they do not get back to you. When I call the main number I am constantly being told that someone will call me back and that is not occurring. I am now driving with an expired temp tag. I need resolution asap.

  Business Response

  Date: 11/15/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with Car Vision Title Department. 
  
  This investigation found that ****************' vehicle has been registered by the NJMVC and he picked up his plates at the dealership on 11/14/22. The customer is now pleased and considers the matter resolved. 
  
  *** ****** is asked to contact Al G*****, Car Vision Complaint Escalations Specialist, at (his direct number) (**** ********, if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customer’s complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G*********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

• Initial Complaint

  Date:11/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from Carvision of Maple shade NJ 4 on October 8. Have not received the title so that i can register it in NY. Several calls to them and its the same response “ ill get back to you”. The Jeep was paid in full the temporary registration expires Nov 4th.

  Business Response

  Date: 11/15/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with  Car Vision Title Department and all calls to *** ***** has gone to voicemail and has not been returned. 
  
  This investigation found that *** *****'s Title was sent to him on 11/03/22,  *** Tracking Number: ******************. As such, this matter should be considered resolved. 
  
  *** ***** is asked to contact Al G*****, Car Vision Complaint Escalations Specialist, at (his direct number) ###-###-####, if he has not received his Title or if he has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with his vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customer’s complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G*****
  Assistant Legal Officer
  Mobile: **************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vehicle thru ********, from CarVision on 6/13/22. I paid my down payment of $10,000, and a shipping fee ($500). I was already pre-financed through ********, but they went with ***** *****. Sent me paperwork to sign and get notarized, (3x’s, because they couldn’t get their paperwork right, I have all 3 sets of copies, if you need them). They lied to me about the paperwork, and had to send me an extension letter for my expired temporary tag. And never had the approval from ***** *****, to finance the vehicle. So throughout all this time, I was sent to several different people as I continued to call and wanting answers. Until a gentleman named Al G***** (###-###-####) called, stating he is the assistant legal officer, from the legal department of CarVision. Telling me I have to return the vehicle, because they failed to get it financed. I called him back he had a guy named Steve S****, (###-###-####) call to make arrangements to pick up the vehicle. I had to call him back to get them to come a get the vehicle, they have a real problem with open communication! I link up with the guy (###-###-####) to give him the vehicle on 17 Oct 22. On 20 Oct 22, I text Steve and ask has the vehicle arrived yet, no reply. On 21 Oct 22, I text him again @3:52pm. He reply’s @3:56pm, “I’ll let you know as soon as I find out” So @6:06pm, I text the guy who picked up my vehicle and he says @6:06pm “Yes they car was dropped off Wednesday morning” On 22 Oct 22, I text Steve again and tell him what the pickup driver said. And to this date and time, I’ve received no reply from Steve. I have copied of all the paperwork, to include the text, and transcripts & voicemail of the phone messages. I want my money back, and I’m done with CarVision. I loaded up a lot of photos, I’m not sure the system took them all. But, if you need something else, please let me know. Thank You!!

  Business Response

  Date: 11/09/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ************** and Car Vision Finance Manager.
  
  This investigation found that ************** attempted to purchase a 2021 ****** ****** from Car Vision on 6/8/2022. Car Vision shipped this vehicle to the customer in Florida. Then after several attempts to finalize his purchase with the bank, the bank determined that they would not finance **. ****** purchase of this vehicle for want of required authorizations and documentation.
  
  As a result, ************** was informed of the above and a request was made to arrange the shipment of the vehicle back to Car Vision. The vehicle was shipped back to Car Vision in late October 2022.  
  
  ************** contacted Car Vision Complaint Escalations Specialist on 11/7/22, who after looking into the matter of his down payment reimbursement, found that per the conditional delivery agreement signed at the time of his purchase, he owes Car Vision $1,832 for mileage added to the vehicle and $600 for the cost of shipping this vehicle back to Car Vision,  totaling an amount owed to Car Vision of $2,432.
  
  Car Vision Complaint Escalations Specialist, acting on behalf of Car Vision and in good faith, negotiated a resolution wherein Car Vision agreed to accept $1,500 in full resolution of the above and return *************'s down payment minus $1,500. The total agreed check amount reimbursement which was overnight by USP Mail back to the customer's home address was $8,500. The customer is now pleased with this resolution and considers the matter resolved.
  
  ************** is asked to contact Al G**********, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he has any other issues with this matter.
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but the very best in the future. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G**********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

• Initial Complaint

  Date:10/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle on July 14th and have yet to receive my Registration or Tags. I have emailed and left VMs numerous times and do not get a response.

  Business Response

  Date: 11/07/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with **************** and the Car Vision Title Department. 
  
  This investigation found that ****************' registration has been sitting at the Delaware DMV and a call to them has also found that they are 3 months behind. 
  
  Car Vision Complaint Escalations Specialist has informed **************** of the above and also advised him to go to the DMV and get another temporary tag while the Delaware DMV work through their backlog. **************** then informed me that he knows that the Delaware DMV is 3 months behind and has obtained a temporary tag. However, that this does not help his need because he is seeking his registration to complete his move to another state. 
  
  Car Vision Complaint Escalations Specialist informed **************** that I have made a request to the Title Department to seek an expedited registration of his vehicle from the Delaware DMV, and  that I will continue to seek a speedy resolution and keep him abreast on the progress of this matter. The customer was pleased with the efforts being made and considers his complaint being address.
  
  **************** is asked to contact Al G*********, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if he need any update or has any questions about this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G**********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************ell us why here...

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was purchased July 2021 at the Car vision Norristown location, once we drove the vehicle off the lot the braked smelled burned and you can also see the debris all over the rim it would be black, After 3 visits to the dealer regarding the same complaint and being told there was nothing wrong with the brakes they then decided to replace the rotors, brake pads, calipers and brake lines. In addition it was mentioned that the car wasn't accelerating and picking up and it felt like it was held back every time we would hit the highway and drive it at a higher speed. Nothing was ever found or repaired. The situation continued and then I decide to take it to a different Car vision closer to home. They then found out there that the transmission lines were clogged and the transmission pan was damaged. I didn't get the repair done there because of all the issue I had already experienced, I feel like I just couldn't trust them and went to a local mechanic shop and they confirmed what the issue was and I replaced the transmission fluid lines then. Now my check engine light is on and my ABS, I decided to take the car to my local ***** dealer on ********* ***, again because I lost trust in Car vision and there the brake light switch was replaced because they started it was damaged and that's why the ABS/Traction Control light was on. Now the engine started to make a sounds that was concerning and I took it to the Essington Car Vision because if it was an engine problem and I know that I purchased extended warranty, at this point I knew if the engine had to be replaced it would be something that was covered under the warranty I purchased. Sure thing the engine had to be replaced just a year after purchasing the vehicle and it was replaced with an engine that sounds like a race car once you drive the car off and it making a humming sound once you turn on the car and now my a/c isn't working, seems like when they put the transmission the a/c compressor was affected.

  Business Response

  Date: 10/18/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with the customer and the Car Vision Service Manager. 
  
  The investigation of ************** complaint found that her vehicle repair is completed, along with a free full car detail and has been picked up by ************** resolving this matter.
  
  As to **************' personal request for Car Vision's internal documentation, the request is denied.
  
  ************** is asked to contact Al G*********, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if she has any other issues  or need further assistance with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of ****************'s other customers. **************** has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G*********
  Assistant Legal Officer
  ****************, Inc
  Mobile: **************
  

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  818/2022 I bought a 2014 ***** * from carvision Mitsubishi in Norristown Pennsylvania it originally listed for $15,999 they had this car on sale when I finally received my money of $13,999 I was told I would buy it for that price turns out on the paperwork they charged me $19,999. That is a $6,000 difference which I want back I had to put $8,000 down they said and I have a loan for the rest an emergency came up with my dog I needed to get her surgery I took the car back to car vision for them to take back as the salesperson told me that I have 30 days to bring back the car no matter what the reason was and I have a witness to this effect well I in turn did that when September 18th 2022 I was told I'd get my deposit back of $8,000 and the loan would be brought down to a zero balance dissatisfy the lien on the car none of that happened my loan is still open and they gave me $900 when I walked out of there they took total advantage of me when I was distraught they misrepresented themselves and they do fraudulent paperwork

  Business Response

  Date: 10/19/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with Car Vision Sales Department personnel and ****************** and reviewed the vehicle internal documentation.
  
  This investigation found no evidence which substantiated **************'s  claim that, at the time of her purchase, the vehicle was being offerred on sale for $13,999. 
  
  ****************** provided - via email - a Car Vision advertisement showing the 2014 ***** ******  VIN: *****************, Stock#: ******* being listed for sale at $13,999. However, and internal audit of that posting revealed that the advertised pricing for the 2014 ***** ****** at the time it was sold to ****************** was in fact $15,999.  (Please see attached pdf copy of Listing Price History for Stock# ****** which shows the dated sale price for the vehicle at $15,999 being May 14th, 2022 and the date the returned vehicle was listed at $13,999 being September 19, 2022, a date after ******************'s purchase).
  
  In fact, *****************'s "Vehicle Buyer's Order",  "Retail Installment Sale Contract - Simple Finance Charge",  "Credit Application" &  "******** Credit Acceptance" approval , and her purchased warranty on the vehicle from "*************  Warranty Corp. - all bearing her signature, listed the vehicle sale price at "$15,999.00". With the extended service contract, tax, tag and title fee added, the total price was $21,805.41. 
  
  If ****************** has evidence to the contrary to support her claim of a sale offer for her vehicle at $13,999, she is asked to contact Al G*******, Car Vision Complaint Escalations Specialist, at (his direct number) **************, or email her proof to him at: **************@carvision.com. 
  
  However, based on the evidence reviewed in this matter, Car Vision rejects ****************'s claimed request to be reimbursed $6000 and considers this response as a final closure of this matter.
  
  Additionally, Car Vision has no 30 day return policy and no such statement was made to *******************
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but the very best in the future. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************
  

• Initial Complaint

  Date:09/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my issues is that on 7/18/2022 I went into carvision to help a friend purchase a car. I was only suppose to be the co-signer on the car but upon me returning from a vacation I see a car bill in my mail so I reached out to them and they told me that carvision will have to change this. Called car vision and they telling me that they can not do anything. At this point I am furious because not only am I responsible for a car payment but the fact that they assured me that I would be a co-signer because I did not want to be fully responsible for this car and I don't drive.

  Business Response

  Date: 09/28/2022

  Dear *******:
  
  Car Vision Complaint Escalations Specialist investigated this complaint by communicating with ************** and the Car Vision Finance Department. 
  
  This investigation found that ************** signed as the buyer and not the co-buyer on all the vehicle purchase documentation. 
  
  Speaking with **************, she confirmed that she is aware of this and has been in contact with the *************** who is now legally the lein holder to seek a resolution.
  
  I suggested ************** seek to refinance the vehicle if she now wishes to have the vehicle out of her name.  ************** agreed with this suggestion as something she has already been pursuing with the finance company and considers the matter against Car Vision who is no longer the owner of the vehicle resolved.
  
  ************** is asked to contact Al G*********, Car Vision Complaint Escalations Specialist, at (his direct number) **************, if she has any other issues with this matter. 
  
  Car Vision thanks the customer and the BBB for their participation in resolving this issue, and wishes the customer nothing but an excellent future experience with this vehicle, consistent with the experience of the vast majority of Car Vision's other customers. Car Vision has done nothing wrong in this process, before and after the customers complaint, and has gone above and beyond anything it was required to do in accommodating and resolving this complaint.
  
  Al G***********
  Assistant Legal Officer
  Car Vision, Inc.
  Mobile: **************