Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023, I received wisdom teeth surgery at Meridian Dental Specialists (Uniontown). Prior to the procedure, I was informed that my insurance would cover it all and that I was only responsible for my co-pay. They gave me a paper with my co-pay amount. I confirmed with them multiple times that it was covered before proceeding with the *********** of surgery, after Im already under anesthesia, they tell my girlfriend who was just there to drive me home that they were going to run it through my medical now, because I might not even have to pay the co-pay they wrote down for me. Again, this was not told to me, but my girlfriend. I was not informed until the surgery was done.Approximately 6 months later, I called them because I received a letter from my insurance. This is when I was informed that I had a nearly $4000 bill (they had never even sent me a bill at this point). They told me dental didnt cover it because it ended up being impacted and they had misinformed me before, because they ran the incorrect billing codes. They are not even in network with my medical (which I could have checked if I knew they were going to have to go through medical but they brought that up without me present). They are refusing to even bring the bill down to what the *** from my dental insurance states, despite this being their fault (they stated it was an error on their end). I was unable to check the correct billing codes with my insurance prior because I was not informed of the correct billing codes and that it was going to be billed as impacted (my insurance covers regular removal). They tried to tell me my EOB doesnt have the correct billing codes, even though I sent picture proof.I have now emailed them 6/25/24, 7/30/24, and 9/3/24 with no response. They keep sending me bills but refuse to discuss payment with me.

  Business Response

  Date: 10/11/2024

  The patient was quoted an amount for his treatment. He signed a consent form that states he is responsible for all costs associated with the procedure. The total out of pocket ended up being more than we estimated when we received the EOB from his insurance.
  
  Our office spoke with the patient on many occasions to try to explain his EOB and why the estimate was off, and he refused to pay the full balance. We gave our best estimate, filed the claim timely and correctly. The patient refused to pay the entire amount that was owed. As a courtesy, we decided to write off almost 2,000 dollars to try and do the right thing for the patient. 

  Customer Answer

  Date: 10/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22267354, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  Kyle Little