Complaints

This profile includes complaints for Meenan Oil Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Meenan Oil Company, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Meenan Oil Company, Inc.

  8301 Lansdowne Ave Upper Darby, PA 19082-5408

  
• 

  Meenan Oil Company, Inc.

  113 Main St Tullytown, PA 19007-6114

  
• 

  Meenan Oil Company, Inc.

  223 W Germantown Pike Norristown, PA 19401-1331

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22682838
  
  I am rejecting this response because:
  

  If the ceiling protection charge is stated in the documents, it is buried. It is a shady business practice that is not transparent. We asked for the company to provide the call recording where they claim to tell us about the additional charge and they did not. The bottom line is they buried this information and have not charged us less than the ceiling price even though market prices are much less.

  As we close out our contract with them, they continue to act in a non prefessional manner. During our last call, we asked that they only provide 150 gallons on the next delivery. They delivered 191 gallons. This is just another example of how they try to take advantage of customers hoping they don't read or follow-up.

  I have no problem using social media to make sure potential customers are aware and ask the right questions.

  
  Regards,
  
  ******* **********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 12/27/2024

  The recorded verification with customer clearly states the ceiling price includes the cost of protection.  This is also stated in the written verification emailed/mailed to customer.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of ********************** Oil since November, 2011 and have had annual automatic delivery contracts with them since 2011. My recent annual contract (11/1/23-10/31/24) had a ceiling price of $4.699 per Gal. Per the language in the contract, the ceiling price is the max price and if prices drop, my delivery price will reflect the decrease. Prior to this annual contact, I was charged my ceiling price or less, if prices decrease; however the past 3 deliveries, including my 10/9/24 delivery I was charged the ceiling of $4.699. The total bill is $533.81 (***** Gal at $4.699). #2 **************** prices in ** have substantially decreased since November 2023 and on my recent delivery date, 10/9/24 the average price in ** was $3.15. Upon looking at the bill I called Meenan and asked why I was charged my ceiling price when oil prices are down substantially. I was told "I don't know what to tell you ma'am, that's the price we bought it for so that's what we're charging you". They were not willing to work with me or provide an acceptable explanation so I canceled my contract with them immediately. My husband also called twice to get an explanation why we were overcharged and they can not provide an acceptable answer. I gave Meenan exclusive rights to be my sole home heating oil provider for 13 years and believe this past contract year I was price gauged. They were not able to provide my husband nor I an explanation why we were charged our ceiling price of $4.699 when current prices for same day delivery range from $2.70 - $3.15 for ******* Gal delivery. Again, as a long standing customer of ********************** Oil I feel I was overcharged / price gauged for my current delivery on 10/9/24 and the other 2 deliveries within this contract period.

  Business Response

  Date: 11/26/2024

  Customers price plan was highly discounted at the time of acceptance therefore our costs would have fall significantly for her price to be lower.  Pricing is determined based on our costs including the cost to a protect customers price.  We believe our delivered price was appropriate; consumers should not compare the pricing of a full service automatic delivery company to that of a COD company as there are many services offered by a full service company which add to the cost of doing business.
  

  Business Response

  Date: 11/26/2024

  Customers price plan was highly discounted at the time of acceptance therefore our costs would have fall significantly for her price to be lower.  Pricing is determined based on our costs including the cost to a protect customers price.  We believe our delivered price was appropriate; consumers should not compare the pricing of a full service automatic delivery company to that of a COD company as there are many services offered by a full service company which add to the cost of doing business.

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22374615
  
  I am rejecting this response because:
  I did not ask for cancellation before March. That is true. I was told they could hold off delivery so I would be able to catch up on payment. That was ignored and delivery was made any way
  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/21/2024

   

  Customer accepted a protected price plan on November 28, 2023.   Customers balance on 02/19/2024 was $0.00.  A delivery was made in March and service contract was billed in June.  We have reviewed recordings of customer calls with our representatives and do not find customer requested deliveries to be stopped prior to cancellation of account on July 25, 2024.  Service contract was removed and has been credited from account.  Customer was billed an Early Termination Fee in accordance with the terms of her protected price plan as additional deliveries were due under her price plan. 
  

  
  

  Business Response

  Date: 10/28/2024

  Customer had a balance of $0.00 for a month preceding the March delivery therefore payments were caught up.  Current balance on account is due and payable to Meenan.

• Initial Complaint

  Date:06/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21857451
  
  I am rejecting this response because:
  I was being called at least once a week, often twice. I didn't respond because I strongly suspect that the company wants to upsell me. I received a letter saying "we are concerned about your account." I received an email stating much the same thing. I consider these sorts of communications to be scare tactics. There is nothing wrong with my account. I pay my bill on time every month. If and when I decide I want a tune-up, I will reach out. (Perhaps to another vendor.) Until then, stop the constant calling. 
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  . I owe them nothing more. I would like for them to stop contacting me because it's beginning to border on harassment.

  Business Response

  Date: 06/27/2024

  The reason we had to replace the heater in 2020 is because the heating unit was cracked.  The only reason we are calling our customer, is to schedule their Tune up, which is included with their ************ agreement.  We are sending a letter because we have not been able to reach them to get their Tune up scheduled.   We can add a note saying they do not want their Tune up performed, if that is what they wish.
  

  Business Response

  Date: 07/08/2024

  I know the customer does not want calls from us but called the customer and LVM explaining that I personally took care of his account so that we do not call to schedule his Tune up.  Left my name *************************** if he would like to speak with me.  

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/18/24, we reported smelling oil in our garage. We use the garage every day as my son has an electric vehicle, which is why he smelt the oil leakage. Our tank had been filled on 4/12/24. On 4/18/24 a serviceman for Meenan said we had an issue with being overfilled in our oil tank. Then to correct the issue, he applied a patch to the tank, this is the first patch ever tried on this tank. The oil spilled out of the tank and so they collected ****** gallons to store for us, and gave us ***** gallons in a tank which we paid $9***** for the storage container. We are not suggesting that a new oil tank should be provided as the tank was as old as the home. However, if no patch had been tried, then perhaps we wouldn't need to discuss this issue.Then Meenan suggested that we needed a fill to our container. I said that we had 200 gallons stored, and the serviceperson at Meenan was rude and abusive suggesting that we would have to pay for our oil, regardless of what the serviceman told us about having the oil saved for us. We were supposed to receive a call from *** at Meenan, but no one bothered to call us.I typed up the cancellation note for Meenan to send tomorrow. We have been with Meenan since 1988, and thought that they would have some compassion for those who had been with them so very long. Apparently, not!

  Business Response

  Date: 05/29/2024

  1.       Customer called on 4/17/24 stating big oil leak and uncontainable.
  2.       Tech responded to address right away and found oil tank leaking. Tech contained leak while waiting for ********* to arrive to pump out tank. ********* arrived within hour.
  3.       Mrs.called in to customer service on 5/2 asking for a breakdown of the $950 that was charged for the pump out and drum.
  4.       ************* called customer Saturday to go over charges. Mrs. was ok but then asked if we overfilled the tank when we delivered on 4/12 and caused the leak. **** stated he would talk with tech and see if he found any issues other than tank leaking at bottom and get back to customer.
  5.       FSS *********************** called Mrs. on Sunday to go over the call on 4/17. Mrs. said she was fine with everything and just wanted to know if she would get credit for the oil we pumped out and storing.
  6.       ****** explained our process is to store the oil until the new tank goes in and then we would bring the oil back and put into tank. Mrs. asked what if I decide to go to gas. ****** explained lets have another call once Mrs. decides what direction she wants to go with. Mrs. was thankful for the follow *** this weekend and the quick response she got when she called in for the oil leak.
  7.       Mrs.confirmed she has talked to Equipment sales and will be scheduling an appointment soon to go over options. 

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meenan Oil delivered oil in March of last year when I didn't need it. Since I never told them not to deliver in the spring, I told them that I was not expecting this bill and it was not in my budget. But I agreed to pay them in installments, which I did. At that time, I told them not to deliver oil any more, and if I need oil, I would call them. They said that I didn't say that on the recorded call, and asked me if I told them to close the account or just not deliver any more oil in that season. So this year, they came and started to deliver oil, and my husband ran out and told them to stop. By that time they had put about 70 gallons in, and now are demanding payment. I told them that since I told them not to deliver I should not have to pay them. So they are trying to say since I only told them not to deliver, and didn't say "close the account" that I should have to pay for this oil. I believe that since I told them not to deliver, it means don't deliver, and they did it anyway I should not have to pay for their mistakes.

  Business Response

  Date: 05/24/2024

  During recorded conversations with customer on 05/10/2023 and 05/26/2023, customer stated she only uses one tank per year and requested we call her before making delivery.  At that time, customer was advised we are an automatic delivery company and that she was not scheduled for another delivery until January or February, 2024,depending on weather.  Customers last delivery, prior to the 02/22/2024 delivery in question, was 03/10/2023.  Payment for the 02/22/2024 delivery is due and payable to company.

• Initial Complaint

  Date:03/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  y father signed that contract; I did not, and so far as I'm concerned these vultures are just trying to pick a dead man's pockets. I think that fee should be waived. He paid them a TON of money over the decades he was a customer. Enough's enough.

  Business Response

  Date: 03/20/2023

  Thank you for bringing this to our attention, First my condolences for your father passing away.  We were going to remove the Early termination fee, we were just waiting on the death certificate.  In the meantime I have removed the ETF.

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 03/24/2023

  We spoke with ***************** regarding the ETF and $100 cr. charge back - ISR I listen to the calls and even though ISR explained auto delvs. we do understand how she misinterpreted everything when requesting a tank and half - adv. we will reverse the charge of the  ETF of $399 and the $100 cr. - after it's posted will request to see if we could refund the credit card that she used to make the payment - explained would take about a week or so - cx ok and thanked us for call her back -