Complaints
This profile includes complaints for Exam Edge, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was under the impression I could download and print the *** practice tests. After purchasing, I was made aware I could NOT do so. Trying to request a refund, but I cannot get a response from anyone. I am getting aggravated that the company does not have a better way to communicate
Business Response
Date: 05/16/2025
Hi *****,
All of our practice tests are taken online. You can access our tests and review pages from anywhere you have internet access (at work, school, home, library, etc.).Our site is very clear this is an online program, we cannot grade thing that would be downloaded or printed.
However, after you complete any of our online practice tests, you can print out individual questions and explanations from the review page. To print a question from the review page, place your mouse over the question content, right-click, and select "Print".
The review page includes the following for every test question:
the test question
all the answer choices
the answer you selected
the answer that is correct
a detailed step-by-step explanation
If you have any other questions or concerns, please let us know. I look forward to helping you pass your JCAHPO Certified Ophthalmic Assistant test!
Take care,
*** ******, Support Tech
Exam Edge, LLC
******************************Initial Complaint
Date:04/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent money on practice tests for an exam I am taking. ************* District Leader. Ive been practicing with books and state practice tests but was looking for more. Half way through the first test I thought it was a joke or I made the wrong purchase. The questions are nothing like what to expect on the actual test and the information was actually inaccurate on some of the questions and flash cards. I cant believe they advertise and sell this to people who are looking to better themselves by studying for an exam.Business Response
Date: 04/29/2025
Hi ********,
No problem! Thank you for taking the time to contact us.
I'm so sorry to hear that our practice tests did not meet your expectations. We honestly try our best to provide the most realistic practice tests possible. We will certainly take your feedback into consideration as we look to continually improve our practice tests.
You have been issued a full refund in the amount of $53.77 (confirmation code: 99M29489XY805090U). Your funds will be credited to your ****** account.
Take care,
*** ******, Support Tech
Exam Edge, LLC
******************************Customer Answer
Date: 04/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** ****Initial Complaint
Date:01/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was an utter waste of $60 I am studying for the ********* Fitness Instructor exam and purchase five "practice tests" from Exam Edge. First, they are all written for ACSM rather than ACE; but much more importantly, the questions are utterly inane. More than half of the questions are in the following format:a) correct answer b) correct answer c) "a and b"d) obviously incorrect answer In others, the structure is: "GFIs should do all of the following except" and the correct response is just a negated correct answer like, "not communicate effectively." It is absolutely useless for test prep and I would sincerely like my money back for wasting my time.Business Response
Date: 01/14/2025
Hi *******,
I'm so sorry that our practice tests did not meet your expectations. If you had contacted us, we would have been more than happy to work on a resolution with you. I am not even sure you had the correct exams.
You have been issued a full refund in the amount of $53.77 (confirmation code: ***********). Depending on your credit card, it will be credited back in 3 to 6 business days.
Take care,
*** ******, Support Tech
Exam Edge, LLC
******************************Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased studying materials to help us prepare for a New York State Teachers Certification Exam. However, I noticed that the essays provided do not align with the format or requirements of the actual CST #*** exam. The New York State Teacher Certification Exam (NYS TCE) expects candidates to write a ****** plan, develop measurable outcomes, describe activities, assess readiness, and evaluate success. Unfortunately, the essays in their study materials do not address ANY of these components, which diminishes the effectiveness of the materials for proper test preparation. I contacted the business several times to try and resolve this issue and eventually they stopped responding to my emails. This business is a ****. The study materials that the sell are not the materials included in the exams. They should not be permitted to sell these materials to vulnerable students who are genuinely trying to pass certification exams.Business Response
Date: 11/02/2024
******
We have reviewed your account, and you took 4 of the 5 tests multiple times. If they were not correct, why would you take them more than once?
I will follow up with the support team to find out why you have yet to receive follow-up emails.****
Initial Complaint
Date:09/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a set of practice exams from Exam Edge for $59.17 on 9/11/2023 (order ******) in preparation for the CBIC's "Certification in Infection Control" examination. I did this because I was seeking additional material to supplement the exam producer's published study guide as well as material from Mometrix and APIC that I have already studied. The material in the Exam Edge test is mostly irrelevant and off topic and is not of any value to someone preparing for the *** exam. It is more of a distraction because the questions often do not pertain to Infection Prevention and Control. I am assuming this test was written by some poorly designed AI program and hope that Exam Edge takes it off of the market as it is definitely false advertising. Please do the right thing.Business Response
Date: 09/29/2023
I am not sure what to say at this point; this customer was provided a full refund a week ago. We try our best to provide the best possible content, but occasional things happen. As soon as the client made us aware of the issue they were provided a full refund. Here is a copy of their refund letter:
Hi ******,
No problem! Thank you for taking the time to contact us.
I'm so sorry to hear that our practice tests did not meet your expectations. We honestly try our best to provide the most realistic practice tests possible. We will certainly take your feedback into consideration as we look to continually improve our practice tests.
You have been issued a full refund in the amount of $59.17 (confirmation code: ***********). Depending on your credit card, it will be credited back in 3 to 6 business days.
Take care,
*******************, Support Tech
Exam Edge, LLC
www.examedge.comCustomer Answer
Date: 10/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:07/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a practice test from Exam Edge for the Physics Content test, as a last practice test before the real test. I have been studying for months, using the official practice test from ETS (provider of the praxis tests), as well as a few other companies (********, etc.). The questions on the Exam Edge test are TERRIBLE! They are almost completely irrelevent to the test content, which is clearly stated by ETS. They have many questions that are purely chemistry questions, and also many questions that you need a calculator for (which is prohibited on the test).Business Response
Date: 07/11/2023
This user was already issued a refund.Initial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The website is very misleading and makes false claims. They guarantee 100% passing rate. I bought a bundle of tests and took all the test performing very well. I took my certification and failed. The questions from exam edges bank are nothing like the certification exam and are of very poor quality. I also got numerous duplicate questions. I dont understand how a website can guarantee 100% pass rate when their questions are of poor quality and are nothing like the actual exam. Their content did not help me at all for my exam in which I failed. I took all my exams more than once and passed all of them I would like a refund or access to all 40 practice tests free of costs for my retest.Business Response
Date: 04/18/2023
I have to say you have been one of the most unique complaints we have ever seen. Your first email said we were the worst company on the planet, and our questions were terrible and no help in passing your exam. Interestingly, you were demanding access to 40 tests to prepare for your exam. Why would you want more exams if they were so bad?
We researched your account and discovered you took all the tests in study guide mode, where you can see the answers as you take the test. You never once ran them in testing mode to see if you were ready to take your exam.
We suggested you retake the test in the proper mode and offered you 5 complimentary tests. Your reply was, I want access to the 40 questions. Again, if they are so bad, why did you want 40 exams?
It was clear we would not be able to satisfy you, so we refunded your money, even though our refund policy clearly states you were not eligible for a refund. Once you received the refund, your access to the tests you did not like was revoked. Your response was that you wanted a refund but did not return the product and demanded your access. Then you started to threaten to post negative reviews wherever you could:
Ill continue to leave reviews on any page I can find how your questions and program dont lead to success. And when asked for more questions free at cost to supplement having to take the test again, youll only offer a refund. Worst company and customer service ever. Ive already wrote two reviews And filed with the BBB, will continue to write reviews on this experience, the false advertising and the poor customer service. .
Again, you wanted access to a bad product and were resorting to extortion to try and get extra exams.
We wish you luck in passing your exam.Initial Complaint
Date:11/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid $146.70 USD to Exam Edge, LLC ([email protected])Transaction ID through *** *** ***************** Transaction date 6-Nov-2022 19:26:41 PST (CA)Merchant Exam Edge, LLC [email protected] ************ For Canadian PEBC Pharmacy Technician course. I tried contacting them. As per the website it says clearly that it is for the certification of Canada and for PEBC. Bought the package of 2200 questions. Upon starting question bank it has the database of the questions of USA which is not being asked in my certification. So it has been useless. I tried for refund or correct their mistake. No reply from them. As per seen in description clearly says for PEBC which on questions it's not Canada based since the laws are completely different.Business Response
Date: 12/15/2022
You were issued a refund on November 6th through ******.Customer Answer
Date: 12/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************************Initial Complaint
Date:09/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bundle of 5 practice tests in preparation for the **** Certification in Infection Prevention and Control from Exam Edge for $56.75. The company claims to help people pass their examinations by preparing them with exam-similar questions. I have the official study guide for the exam and have taken practice tests by the company that hosts the exam and am very familiar with the type of questions that I can expect on the exam. The practice tests from Exam Edge are a waste of time and money. There are numerous spelling errors, content issues, the questions are often difficult to understand because they are poorly written, and they are in no way comparable to the actual test questions on the *** exam. This was a ripoff. I would be concerned for anyone using this as a test prep strategy. The questions are simplistic and not at all helpful in preparing for the real test. It's a scam.Business Response
Date: 10/09/2022
Hi ********,
We are sorry to hear you were unhappy with your practice tests. I have forwarded your information to the department head in charge of the **** exam for review.
If you have any other questions or concerns, please let us know. I look forward to helping you pass your **** Certification in Infection Prevention and Control test!
Take care,
Jim T**********, Support Tech
Exam Edge, LLC
www.examedge.com/cbic/cicBusiness Response
Date: 11/01/2022
Hi ********,
No problem! Thank you for taking the time to contact us.
I'm so sorry to hear that our practice tests did not meet your expectations. We honestly try our best to provide the most realistic practice tests possible. We will certainly take your feedback into consideration as we look to continually improve our practice tests.
You have been issued a full refund in the amount of $56.75 (confirmation code: ***********). Depending on your credit card, it will be credited back in 3 to 6 business days.
Take care,
Jim T*********, Support Tech
Exam Edge, LLC
www.examedge.com/cbic/cic
Tell us why here...Customer Answer
Date: 11/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $104 USD approximately to ExamEdge September 9th. The website states that they guarantee success based on high quality practice exam questions. This statement is very misleading and the exam questions are of very poor quality and are useless. I gave my money under false pretenses and am asking the company for a refund.I am also submitting a complaint so others are not taken in by this website.Business Response
Date: 09/19/2022
I am not sure what else to do for this client, they were issued a refund om 9/10/2022.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.