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Business Profile

Educational Consultant

Exam Edge, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Exam Edge, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased study materials from Exam Edge hoping to learn more. I will say I purchased it in June and hadn’t been using it due to fear of failing again. The more questions I answered the more I got wrong. There were answers that when researched, could not be found and some answers were not correct according to my professor and the study materials I was using prior to purchasing their exams. I’ve been using reputable study materials like the **** ***** Social Work ASWB Clinical Exam Guide which is recommended by ASWB. This is the Association Social Work Board. I feel frustrated, misled, and this has created more second guessing within myself. I just wanted to sit and cry due to the money I spent in hopes to build my knowledge. I wish I would’ve came here and read reviews about Exam Edge before spending money I couldn’t afford but need to pass my exam for a promotion. I hope you can help me resolve this issue financially. Also, perhaps this will help others if they look up the company on the BBB. Thank you,******************************* ************

      Business Response

      Date: 08/18/2022

      Hi *******,

      I'm so sorry to hear that our practice tests did not meet your expectations.  We honestly try our best to provide the most realistic practice tests possible.  We will certainly take your feedback into consideration as we look to continually improve our practice tests.

      We wish you would have reached out to us directly,so we could have resolved your issue.  You have been issued a partial refund in the amount of $25.00 (confirmation code: *****************).  Your refund is prorated because you completed three exams.  You even took one of them twice and only submitted a comment on two different questions.  Your funds will be credited to your PayPal account.

      Take care,

      Jim T**********, Support Tech
      Exam Edge, LLC
      www.examedge.com/****/clinicalexam

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exam Edge charged our credit card 4 charges in the middle of the night and we have never heard of them. They are either a fraudulent company scamming people's identities or have absolutely terrible business practices. Either way they owe us a total of $504.24 plus bank overdraft fees!!! They should be ashamed of themselves.

      Business Response

      Date: 07/28/2022

      *******

      We are very sorry to hear you had fraudulent transactions on your credit card.  We only process transactions that the credit card company has approved.  There is no way for us to know your credit card was stolen; as long as the credit company approves the transaction, we treat it as a valid sale.  We searched the database, and your name or email address is not associated with any accounts or orders.   You will need to contact your credit card company and report your card as being stolen; they will take care of the rest.

      Once again, we are sorry to hear you have fraudulent charges on your card.  I can assure you none of these transactions were initiated by Exam Edge.  We do everything we can to protect our clients from events like this.  That is why we do not save any credit card data or other finance-related information.   Please remember to contact your credit card company so they can block your old card and issue you a new one.

    Exam Edge, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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