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Business Profile

Seeding

W. Atlee Burpee & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seeding.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased packs of peppers (jalapeno, carnival, and poblano) from Burpee. None of the seeds are what they were advertised as. This was a waste of money, time, electricity, garden space, water, and nutrients. When I confronted Burpee about this widely known issue they responded by removing my reviews that called them out for this problem. I would recommend you use local suppliers or more reputable ones because Burpee will not make good on mistakes that they, or their suppliers whom they should have vetted, make.

  • Initial Complaint

    Date:05/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never used this company or purchased anything from them but somehow they got my card info and charged me for purchases I never made

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company on 4/3 for a total of $39.62. When I finally received my order on 4/19 the shipment was late. I ordered live plants and they arrived without soil in the containers anymore and the plants were dead. I tried to revive them but it did not work.I contacted the company on 4/20 @ 1:48pm including pictures to request a resolution and still have not received a response.

  • Initial Complaint

    Date:04/29/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a live-plant order on April 9, 2023. On April 10th my account was charged (not just pre-authorized) for the total amount of $64.57. I received 2/3 of the order within a reasonable amount of time. I'm still waiting for the last 3 plants. I've filled out a support ticket several days ago and heard nothing back so I attempted to use the online chat on their website. I'm not sure if ********* was a chatbot or just rude but the convoluted answers amounted to no definitive dates, I asked if I had missed a notice on their website about potential delays in shipping and received no response. She wouldn't respond to my request to cancel the rest of the order, either. So they have my money and I never received the most important plants of the order. So much for Burpees having a good reputation.

  • Initial Complaint

    Date:04/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In some reason my bankaccount has got a debit of USD 10,90 from your company. Its very mystery as I do not have made any order to you! No deliveries, no invoice no confirmation etc. I have been in contact with my bank and they can only see a "card transaction". Only trace I have is the comp name W.Atlee Burpees Comp , date 2023-04-23 and a ref no **********.rgds *********************** ****** (hope you understand some of this complaints, not that good in writing in English)

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ******** vertical squash seed from Burpee in Jan 2023. The seeds failed to germinate despite their guarantee. I contacted them 3 times and they ignored my complaints. Purchase was through ****** for $9.16.

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased various items from this company and did not receive some items. One plant failed to thrive and we requested a refund for the dead plant and a shipping date for sweet potatoes. A phone call that lasted over 15 minutes with my being put on hold for 15 minutes with an employee by the name of ****** resulted in nothing. No answer on refund and no answer on shipping. I am seeking the payment for those two items plus shipping. Dead plant was Pulmanaria, Twinkle ($13.95) and items not received sweet potatoes ($22.95). I have photos of all emails, which I can mail you (usps).

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Seeds, never received the order. Customer service doesn't respond, and they filter reviews. This company is a sham.!

W. Atlee Burpee & Company is NOT a BBB Accredited Business.

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