Complaints

This profile includes complaints for Northwest Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Northwest Bank

  100 Liberty St PO Box 128 Warren, PA 16365-2411

• 

  Northwest Bank

  2863 W 26th St Erie, PA 16506-3047

• 

  Northwest Bank

  80 W Columbus Ave Corry, PA 16407-1136

• 

  Northwest Bank

  665 Indiana St Indiana, PA 15701

• 

  Northwest Bank

  101 W Spring St Titusville, PA 16354-1703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account balance went negative on 11/16/2022. I was told before as long as I put in the money in the same day I wouldn’t get charged a negative fee. I put it in at 11:30pm that day. The next day I got charged a negative fee and the system listed that I put in the money on 11/17/22. I called northwest early in the morning and explained what happened And was told someone will call me back the same day. I called back at 4:30 and had asked to speak to someone because no one had in fact reached out back to me the lady that I spoke to said that they don’t have time and my matters are not important to them and they’ll get back to me when they have time. I then called the main number on Saturday and filed a complaint as well as explained my problem to the representative that I spoke to he said he would call me back Monday. No one ever called me back on Monday or Tuesday so on Tuesday afternoon I called the main Northwest number again spoke to representative explain to him the situation. He then told me that he sees no proof of any complaint filed. And he was finally able to reach out to the team that does refunds which they told me that they could not refund me because I should’ve deposited by 9pm. So not only was I told the wrong information and charge the negative be because of the negatively charged I got charged a double one next day when a small bill went through. I was charged 2 fees of $37. I’ve spoken to numerous people had nothing fixed and lied to about a complaint being filed after I gave them all the information. I want the $74 Refunded back to my bank account

  Business Response

  Date: 12/05/2022

  Northwest
  investigated this complaint and contacted Ms. ******* on November 29, 2022 @
  2:01 pm and left a voice message to address their concerns. As of the date of
  this letter the customer has not returned our call.  Northwest Bank considers this matter closed as
  the Overdraft Return Item fees were assessed correctly. 

• Initial Complaint

  Date:11/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposited a check from my car insurance company and expected the usual hold on the funds. Called the local branch 3 days later to be told there was a hold on the funds that the "back office" put and they are unable to remove the hold. Was transferred to a "manager" who was extremely rude, told me that I couldn't contact this "back office" myself but that I could file a complaint. Before I could file this complaint, I tried to ask more questions about the policies at Northwest for their check holds and transaction rearrangements I've experienced with the intent of including this in the complaint but was promptly hung up on.

  Business Response

  Date: 12/06/2022

  Northwest
  investigated this complaint and contacted Ms. *** on December 5, 2022 at 5:28
  pm and December 6, 2022 at 9:38 am and left voice messages to address their
  concerns. As of the date of this letter the customer has not returned our
  call.  Northwest Bank considers this
  matter closed as the Exception Hold was placed correctly

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hit a deer with my car . On oct.27th 2022 I signed the ins . Check over to the repairer , we attempted to cash the check n were told we would have to come inside to do that as we were at drive thru. We went inside and were told it would have a 2 day hold . After trying to access the money we were told there was a problem with his account ,after being told by another branch the money should be accessible . We were told to call the fraud dept. Who told him that due to having wires to an external account they put a hold on his account. This is allowable but the only reason he did that anyway is bc he has been waiting for a new debit card for a month that should have taken 7 -10 days . After going back n forth all day n the repairer trying to just close his account, they added an extended hold forn7 days . At this point my agent attempted to call n verify the check for us ,the bank would not accept that . This is. After being told again , that is what we had to do , now today te 6th day , we are bring told funds won't be available until 11/7/2022 and they won't remove the hold . The Warren branch told us that only the foster brook office could remove the hold as it is to the tellers discretion to place it and for how long and to remove it . I called the foster brook office and. They said the hold was placed by a "back office " n it could not be removed . I asked what that meant she said corporate . Nobody at any branch will give me contact info. For this "back office", i eo not have access to the moneynfor my repairs yet to date n there is no other reason than the repairer getting frustrated with the bank , as he's done this many times with ins. Checks and never had an issue ,but has close his business account with northwest. Also, they say it is a third party check but I went in to the bank with him as I was employed by him , and signed to be added on to all his accounts,3 total. They now say I'm not on his account and never was . They are causing me extra expenses

  Business Response

  Date: 11/03/2022

  Northwest investigated this complaint and contacted Ms. ******** on November 3, 2022, to address their concerns. We were unable to contact the customer or leave a message as the voice mail box was full. Furthermore Ms. ******** is not on the account in question and Northwest is unable to provide any information. As of the date of this letter, Northwest Bank considers this matter resolved.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred funds from my BofA checking account to my mortgage account (**********) with Northwest Bank. Northwest has not recognized the funds being transferred. I verified with BofA and the bank manager told me that funds have been taken out of my account. I tried to explain this to Northwest Bank on 9 occasions (3 live chats, 3 phone calls and 3 messages). They have told me it’s BofA’s responsibility.
  
  I've attached BofA and Northwest info.

  Business Response

  Date: 10/24/2022

  Northwest
  investigated this complaint and contacted *** ******* by phone on October 20,
  2022, to address their concerns. *** ******* did not answer the phone and a
  voice mail was left with my direct contact information. As of the date of this
  letter, Northwest Bank considers this matter resolved.

  Business Response

  Date: 10/24/2022

  Re: Complaint ID Number ********
  

  **** *** ******
  

  Northwest is in receipt of your letter dated October 15, 2022, regarding the above
  referenced complaint. Northwest investigated this complaint and contacted **. ******* by
  phone on October 20, 2022, to address their concerns. **. ******* did not answer the
  phone and a voice mail was left with my direct contact information. As of the date of this
  letter, Northwest Bank considers this matter resolved.
  

  Should you have any questions or concerns, please contact me at ###-###-####.
  

  Thank you,
  

   

   

  Michelle P*****
  

  Resolution Team Lead
  Northwest Bank
  100 Liberty St
  PO Box 128
  Warren, PA 16365
  Office: ###-###-####
  Toll Free: ###-###-####
  Fax: ###-###-####
  www.nothwest.com

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Banks ATM at the 3407 liberty Street plaza branch in Erie, PA failed to despense my $500 cash withdrawal from my checking account on 10/04/2022 but the bank still debited my account. Appears to be some sort of machine malfunction. A formal dispute was filed over the phone the same day on 10/04/2022 dispute # 141916 and I also had 2 in person meetings after with the branch manager but this has failed to to resolve my $500 loss.

  Business Response

  Date: 10/17/2022

  Northwest
  investigated this complaint and contacted Mr. ******** on October 14, 2022, to address
  their concerns. As of the date of this letter, Northwest Bank considers this
  matter resolved.

  Customer Answer

  Date: 10/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********