Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromTD D
Date: 06/03/2025
5 starsTD D
Date: 06/03/2025
My tech Mr. ****** **** was awesome! He provided great customer service, answered all my questions, took time to explain and made sure everything was working properly.
Guardian Protection
Date: 06/05/2025
Hi *****,So glad to hear that you appreciated the services of our professional technician and that he was able to get everything working properly. Thank you for being a long-time Guardian customer, *****. We are honored to be your partner in security. Have a great day!Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromDoug C
Date: 05/28/2025
5 starsDoug C
Date: 05/28/2025
Technician **** did a thorough and professional job updating our system, taking as much time as needed to demonstrate and explain how our updated system worked.Guardian Protection
Date: 05/29/2025
Hi *******,Thank you for taking the time to let us know of your satisfaction with the services of our professional technician. Their goal is provide expert installation as well as very thorough assistance on the use of the system so that you can enjoy its benefits to the maximum after the technician departs from your home. I also want to thank you for being a long time Guardian customer. We are honored to be your security provider and a partner in peace of mind. Have a great day. Life is better when it's safe!**** **** M.Customer Satisfaction AdvocateReview fromKM C
Date: 05/19/2025
5 starsKM C
Date: 05/19/2025
My technician was *****, and he was great! He was very helpful in explaining questions I asked, and was courteous and professional.Guardian Protection
Date: 05/20/2025
Hi *****,It's great to know that our professional technician, *****, was super helpful and courteous in updating your system to the latest technology. Our techs undergo rigorous training, and they also love what they do. We're pleased to know that his professional dedication was obvious in your recent experience. Thank you for being a long-time Guardian customer, Kilah. We're honored to be your partner in security. Have a great day. Life is better when it's safe! **** **** M.Customer Satisfaction AdvocateReview fromShania P
Date: 05/15/2025
5 starsShania P
Date: 05/15/2025
Guardian Alarms showed up on time and did everything very efficiently! I am so pleased and excited to have such a nice security system. I feel much safer already! Highly recommend working with them to make your home smarter and safer overall. I felt the pricing was reasonable as well.Guardian Protection
Date: 05/16/2025
Hi ******,Welcome to Guardian Protection! So happy to know that you are feeling safer with your new smart home security system that's delivering peace of mind 24/7, something we're all striving for. I see that you were taken care of by our experienced sales rep ***** and our expert technician ****. I will be sure and let them know of your satisfaction. We look forward to serving you. Life is better when it's safe!**** **** M. Customer Satisfaction AdvocateReview fromEdward B
Date: 04/17/2025
1 starEdward B
Date: 04/17/2025
Tricked my office manager into a FIVE YEAR contract. She wasn't even authorized to sign contracts, but the sales *** took our money. Now 9 months later, the sales *** doesn't even work for the company anymore because he thinks they're unethical!They also have aging IT systems that took 3 hours to email a document. Not concerned with Protection just stealing money from people.Guardian Protection
Date: 04/28/2025
Hi ******,I am sorry for the frustration. Your issue was escalated to our loyalty liaison who spoke to you on April 21 and April 25. I understand that she has worked with you to resolve all concerns to your satisfaction and has also arranged for a no-charge service call so that we can provide further training on the mobile app and website and ensure that all of the settings and information are best setup for your needs. We appreciate that you reached out and glad that we were able to provide meaningful assistance. Thank you for choosing Guardian Protection.**** **** M.Customer Satisfaction AdvocateReview fromChastity S
Date: 04/09/2025
1 starChastity S
Date: 04/09/2025
*** had nothing but issues with this company since the start. Unfortunately they were provided to us when building a new home. They messed up our trenched line piping for the video camera at the end of the driveway only to find out they couldnt provide a camera that far from the home. AFTER we paid for the entire system. I had to leave a negative ****** review just to get a response from a representative to try to fix things. Due to this our account was to be put on *** for monthly payments. However their PA office calls and threatens you about payment and that youre not on a *** plan. Worst company ever and wish we wouldve stayed with ***.Guardian Protection
Date: 04/11/2025
Hi Chastity,Thank you for reaching out. Guardian did provide a credit to offset the expenses you incurred with installing the conduit. An installation balance remained after your deposit and Guardians credit. The *** plan Guardian offered was in place from March 2023 until October 2024. At this time, a balance remains for installation and monitoring services that have been provided. Guardian is open to formalizing a new *** payment plan that covers the unpaid installation balance and monthly service fees. Please contact Guardian at ************** and ask to speak with our Collections Manager.Thank you,**** **** M.Customer Satisfaction AdvocateReview fromGlorian R
Date: 04/03/2025
1 starGlorian R
Date: 04/03/2025
Worst customer experience ever! I purchased a new home that included a hub from a company now owned by Guardian. We could not decline the hub because it was how the builder connected the **** unit. At that time, the security systems and monitoring were declined. Knowing that I had not purchased the security services, I bought new thermostats for my household to control my **** unit.After a year of the hub installation, I received a bill from Guardian the following month for services they were providing. At that time I called and one of their **** who explained there were charges for the hub. I explained to him I had not been receiving services (using the hub) and it could be disconnected. I also indicated I should not be charged since I had not been using the services. At the end of that call, I signed a document canceling my services and he did not indicate I had a balance to pay. Which led me to believe the fees had been waived.Unfortunately, the next month I received another bill, now with late fee charges for services I had not used or received. Prior to receiving this bill, and after having talked to the **** I had called Guardian asking how I could remove or shutdown the hub, the person who answered the call indicated they do not take the hub once it is installed, however they made no mention of any fees.I again called Guardian, to no avail, because it was too late in the day and their customer service team was not there. They indicated they would return my call, and after a week of waiting I called again. ******* who was the person I spoke to was unreasonable, while I explained what occurred she indicated the fees were never waived and that I would have to pay. To say I was frustrated, is an understatement. At that point figured it would be a waste of time and energy in a company who just wants your money. Finally, ******* agreed to waive the late fees, and I ended up paying the invoice because it was not worth them damaging my credit.Guardian Protection
Date: 04/04/2025
Hi *******,We apologize for the frustration and if the representative at that time from Vintage Security (now Guardian Protection) did not stress strongly enough the terms of the automation service. These terms were part of your original agreement and completion paperwork that you signed. While Guardian was unable to waive the fees for the services previously provided to you, Guardian did process your cancellation the day you contacted us, and no further billing occurred. We appreciate your reaching out.Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromKen A
Date: 03/28/2025
5 starsKen A
Date: 03/28/2025
Great experience. Technician was knowledgeable and quick. Highly recommend GPS.Guardian Protection
Date: 03/31/2025
Hi ***,Glad to know that our professional technician provided outstanding service to you. We greatly appreciate your recommendation and want to thank you for being a long-time Guardian customer. Life is better when it's safe!Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromHarold T
Date: 03/12/2025
5 starsHarold T
Date: 03/12/2025
The Technician was very knowledgeable and very polite. The system is excellent and the app is easy to navigate. Overall a very positive experience!Guardian Protection
Date: 03/14/2025
Hi ******,Welcome to the Guardian family! Wonderful to hear that you are finding your new smart home security system to be excellent and the app easy to navigate. Our professional technicians are passionate about their work and will appreciate reading your comment. Thank you for taking the time. And thank you for choosing Guardian Protection.**** **** M.Customer Satisfaction AdvocateReview fromJeffrey S
Date: 03/12/2025
4 starsJeffrey S
Date: 03/12/2025
Had some issues with the system regarding batteries. Tech came out, checked things and corrected the problem. Great experience.Guardian Protection
Date: 03/14/2025
Hi *******,Thank you for being a long-time Guardian customer. We are honored to be your partner in security. Very happy to hear that our professional technician ******* provided outstanding service on your system recently. Customer satisfaction is important to us and we appreciate that you took the time to let us know of your good experience. We will continue to strive to deliver on outstanding protection and service. Thank you for choosing Guardian Protection.**** **** M.Customer Satisfaction Advocate
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