Reviews

This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Guardian Protection has 13 locations, listed below.

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  Guardian Protection

  174 Thorn Hill Rd Warrendale, PA 15086-7528

  
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  Guardian Protection

  2557 Route 130 Ste 2 Cranbury, NJ 08512

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  Guardian Protection

  9852 Windisch Rd West Chester, OH 45069

  
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  Guardian Protection Services, Inc.

  4013 Vincennes Rd Indianapolis, IN 46268

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  Guardian Protection

  5253 Prue Rd Ste 300 Bldg 3 San Antonio, TX 78240

Review Details

• Review fromCyril W

  Date: 09/07/2022

  1 star

  Cyril W

  Date: 09/07/2022

  I've had Guardian since I bought my first house with my (now ex) wife. When we moved, we transferred it to a new house (which extended the contract), and as we divorced, I called to cancel because the new owners of the home didn't want it. I was told at the time that I would have to pay out the remaining 4 years on the contract in order to cancel. Didn't have that kind of money, so I sucked it up and agreed to have it installed in my new house. Recently, my (now) wife and I have been discussing finances and agreed because we never used it, we should cancel, but I knew they would charge the remainder of the contract. Sure enough, when I called, they assured me it would cost the remaining 24 months of my contract to cancel. I requested a copy of my contract, and then found the famous $750 cancellation fee. We called back and had a LOT of back and forth, and despite that we were misled by more than one of their representatives, haven't been able to reach any conclusion other than to pay the $750--which we would've done five years ago if we had known that was an option. They "claim" that they "called me back per their notes" in 2019 to tell me there had been a mistake and it was only $750. So instead of being out $750, we're out over $2000. We've requested recordings of those phone calls (they're "archived" after a year, convenient), so we're forced to go by their notes. This is a shady business which you should avoid at all costs. We're going to file in small claims court to reach a resolution.
  

  Guardian Protection

  Date: 09/15/2022

  Hi *****,Im sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Guardian has performed three discounted installations for you in the past eight years, with the last installation discounted to just $99.00. These installations were discounted in exchange for monitoring commitments agreed upon by you as documented in the Agreements and Addendums. Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in a property; the costs of such hardware and labor are recouped by the provider over the monitoring term agreed upon. The monitoring terms have not been satisfied at any of the properties where we have installed and monitored these systems. This is the reason an early termination fee applies if you wish to cancel prior to the end of your current monitoring term. Sincerely,**************************** Satisfaction Advocate

• Review fromMarion W

  Date: 07/20/2022

  5 stars

  Marion W

  Date: 07/20/2022

  Switched from ADT to GUARDIAN. They are cheaper. ****** installed all my equipment. He was very knowledgeable and friendly. He took the time and explained everything to me. Very happy with the install. Thank you, ******.
  

  Guardian Protection

  Date: 07/21/2022

  Hi ******,Welcome to the Guardian family. We strive to keep things affordable for our customers and are pleased that you, also find us to be a good value. We are happy to receive your five star review and compliments for our professional technician who was knowledgeable and who took the time to walk you through the system operation so that you could use and enjoy right away. I will be sure and share your comments with his supervisor. They are appreciated. Thank you for choosing Guardian. We look forward to serving you!***************** M.Customer Satisfaction Advocate

• Review fromDiane D.

  Date: 07/18/2022

  1 star

  Diane D.

  Date: 07/18/2022

  We have called 4 times to cancel our account. Twice the line disconnected. Once the representative acted like she couldn't hear us. Then the final time we were placed on forever hold. We are cancelling because their alarm system activated on its own. It blasted the alarm for 30 minutes. We couldn't put in the password because the system was randomly putting in passwords. When we called customer service, they were of no help. We ended up dismantling it. Then they wanted to charge me $150 to send out a technician to fix it.
  

  Guardian Protection

  Date: 07/21/2022

  Hi *****,I apologize for any difficulty that you recently experienced. I want to thank you for being our customer since 2015 and hope that the system served you well. I can see that your fully cancelled and we wish you the best.***************** M.Customer Satisfaction Advocate

• Review fromSarah G

  Date: 06/27/2022

  1 star

  Sarah G

  Date: 06/27/2022

  My husband and I bought our home 2 years ago and were made aware of the alarm system installed by Guardian. The previous homeowner left us no information regarding the system just to call Guardian if we wanted to activate the service. We do not want the service, but at east like having the panel alert us without paying for the monitoring. Today our smoke detector battery died and when we went to replace it the alarm through the panel, which is extremely loud, went off. We contacted the guardian to help us reset the panel. Explained the situation and that the previous owner is deceased, so no one to get information from them, hoping they would give us an override or some kind of assistance to deactivate the alarm warning. They said the only way to help us with the code is if we signed up for an account. When we explained that we don't want an account the only solution offered was to un-plug the panel and battery, leaving it completely un-operational, and then could not give us a straight answer on whether the smoke detector will still work. We felt like they were holding us hostage and trying to corner us into a service we don't want. As the owners of the home and the alarm panel, we should be able to access the panel and use it as we want whether or not it is being monitored by a security company.After searching for solutions online, it seems that we are not the only people to experience these issues with Guardian.While I can't speak to the legality of these practices, they are definitely bordering on unethical. You would think that as a business they would try to be accommodating in order to retain any future business possible. After reviewing the BBB page, it seems that there are other issues with Guardian's practices more worrisome than my experience.Fair warning to anyone looking for a straightforward and honest security system provider.
  

  Guardian Protection

  Date: 06/28/2022

  Hi *****,I am sorry for the frustration. Guardian does not always have record of a customers most recent arming code. If you would kindly provide me with your address and contact information, we will be happy to perform another review. You can email this information to ********************************** If we are unsuccessful in locating the arming code, we will be happy to offer a billable service call. We look forward to hearing from you.Sincerely,***************** M.Customer Satisfaction Advocate