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Business Profile

Pest Control Services

Newtown Termite & Pest Control, Inc
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Newtown Termite & Pest Control, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Newtown Termite & Pest Control, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The contract provided was misleading. We have a year contract where an initial fee was provided & quarterly service paid at the time of service. The Company is trying to state that instead of paying $45 quarterly which we had been charged , that they did not collect enough money& that the contract states we should have been paying $45 monthly for quarterly service. The contract makes it sound like if you have monthly service $45 is charged but our service is quarterly & all we were asked to pay previously was $45. They are now trying to collect a total of $190 for past services which they are going take from our credit card provided for payment. The service they provided also did not live up to the terms of the contract. Several complaints had been made to the company in the past regarding their employees & the lack of service provided & unwillingness of the employees to to complete the job as stated by the contract.

      Business Response

      Date: 02/17/2024

      ********************* called in asking for an appointment and that she was interested in a quarterly pest control plan.  The last time we were out to service her home was in 2020, so some time has passed since we were out.  Since COVID a lot has changed and we have included more services in our pest control service plans.  I have attached the signed contract from ********************* and it clearly states under payment that the charge is ***** + tax a monthly (or $135.00 + tax due at the time of her quarterly service).  We serviced her property on April 3, 2023 later in the day as her scheduled estimate.  We them were schedule on July 3rd but customer requested it be rescheduled to July 19th for her next service.  ************ was provided.  No problems from customer thus far.  ******** called in stating that she would like her interior sprayed and that she would have to get back to us due to her having scheduled surgery. Her next scheduled quarterly service was 10/18/2023 and the service was provided.  Not at any time did we receive a call from the customer that she was unhappy with service.  When customers call in everything is documented in their file.  Customer is trying to get service without having to pay.  We honored our contract and did services accordingly. 

    • Initial Complaint

      Date:09/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a pest problem at our house which Newtown Termite and Pest Control dealt with satisfactorily. We had discussed the job beforehand and agreed to a fee - $375. That same day they sent me a document to sign withe the 'Cost of Service' listed on the document as $375 (document attached below). They came, completed the work and I gave the contractor a cheque for $375. So far all is well. A week later I get a further bill for an extra $22.50 which they now claim is for taxes. It was my understanding that taxes were included in the original 'Cost of Service' statement from them. I feel that are breaking the original agreement with me. I complained but to no avail. I eventually paid the extra amount because I feared they would damage my credit.

      Business Response

      Date: 10/27/2022

      Even though this person was made aware of the tax we are sending the customer back his 22.50 hopefully he will never call us again. We solved his problem as always.  He is a really nasty person.

       

      Customer Answer

      Date: 10/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************************

    Newtown Termite & Pest Control, Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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