Complaints

This profile includes complaints for Wireless Zone Washington PA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wireless Zone Washington PA has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wireless Zone Washington PA

  42 Trinity Point Drive Washington, PA 15301

• 

  Wireless Zone Erie PA

  4291 Buffalo Rd Erie, PA 16510-2176

• 

  Wireless Zone New Castle PA

  2505 W State St New Castle, PA 16101-1036

• 

  Wireless Zone Punxsutawney, PA

  21890 Route 119 Punxsutawney, PA 15767-7921

• 

  Wireless Zone Pittsburgh, PA

  3470 William Penn Hwy Ste 600 Pittsburgh, PA 15235-5494

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the misrepresentation of a sales promotion by Steve S at the Wireless Zone (Verizon) in North Warren PA on May 6th, 2023.
  
  This employee told me that I qualified for a $500 credit for trading my phone in and 3 months after the purchase of a new phone (because I believed I was receiving a $500 dollar credit) I was told I only qualified for a $100 dollar credit which was failed to be entered into the system for 3 months from the time of purchase. I believe Steve S lied to me on purpose about the credit just to make a sale because they are paid commission on sales. This employee initially told me I only qualified for $100 credit and I stated I would wait to upgrade my phone then and after saying this he suddenly found a $500 dollar credit which he offered to me. I believed the receipt reflected this $500 promotion and confirmed this amount multiple times before making the purchase and believed this was on the receipt. I was in the store 3 times (each billing cycle when the promotion credit was not posted) before I was told that I only qualified for a $100 promo credit. I also called the billing company (VERIZON) 3 or 4 times to try and get this fixed. Verizon blamed the store and the store blamed Verizon. I am a single parent on a fixed income and I feel this is an unacceptable and illegal business practice to misrepresent a promotion credit to a customer just to make a sale. I would like the promotion I was promised and I will like the promotion credit to be applied to the bill the way I was promised as well ( a device credit equal to the amount financed so no additional fees are reflected on the monthly statement) as well as the money owed for the past 4 months of payments that I have made for a device fee that I did not agree to at the time of purchase. The invoice # for this purchase was ************, the store is Wireless Zone North Warren WZ740, 2809 Market St #5, Warren, PA 16365-5205 and the employe's name is Steve S.