Complaints
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/18/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being contacted by this company regarding a debt I do not owe them. I never signed a contract with this company and have sent a cease and desist letter as of today. This company should no longer be trying to reach me and the account they have listed in my name needs to be closed immediately.Business Response
Date: 02/19/2025
BYL Services has closed the account in our office due to the consumer's Cease-and-Desist request, and we have returned the account to the original creditor. As of this writing, BYL Services has not yet received the written correspondence that the consumer advises was sent. If and when this correspondence is received, it will be attached to the consumer's account for record-keeping purposes.Customer Answer
Date: 02/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
Thank you. The C&D was sent certified mail and will arrive today.
Regards,
******* *******Initial Complaint
Date:01/31/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was chatting with ******** (device provider) company regarding the Account *******, I have already returned the device after using it for 1-week as per my doctor's advice. I was billed $2,900 for not returning the device. ******** (device provider) is saying they will have their team check the device again. This is wrongly billed device, this should not go into credit reporting. This was almost more than 6+ months ago and I don't have the return tracking number for the device. And the device is no more use to me.Please let the BYL Services, LLC know that these are unnecessary charges. Otherwise, I will have to report this legally to the ***************************** and further.Thanks,******** ****** ************Business Response
Date: 01/31/2025
On January 30, 2025, BYL Services received a dispute via email from a consumer inquiring about specific charges. Following an internal investigation, the company mailed a response letter and an itemized bill to the consumer's address listed on the BBB complaint. The communication provided additional details regarding the balance due. This account has not been reported to credit reporting agencies.Customer Answer
Date: 02/03/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 22882008
I am rejecting this response because: The letter that was sent with the details billing is wrong. I should not be billed for the device which I have return back to the company (********) after using it for a week. They are the ones provided the shipping label, if they lost or didn't receive the return package I am not responsible for it.Please ask them to check the package and they cannot bill me for the device that I returned 6 months back.
Regards,
******** ******Business Response
Date: 02/06/2025
We contacted the original creditor who advised the device was received but was unable to supply the date received or the tracking information. Due to our inability to validate the return information, the consumer's account has been closed in our office and returned to the original creditor, **************. This matter has not been reported to the credit reporting agencies.Initial Complaint
Date:09/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against BYL Companies for failing to provide verification of the debt as required by law, despite my repeated requests.I emailed BYL Companies a request for verification of the debt they claim I owe, in accordance with the Fair Debt Collection Practices Act (FDCPA). According to the *****, I have the right to request verification of any alleged debt before any further collection efforts take place.Despite my compliance with the law and my good-faith effort to resolve this matter, BYL Companies has failed to provide any documentation or evidence to verify the legitimacy of the debt. This delay has caused me significant stress and concern, as I am being asked to pay an unverified amount.I respectfully request that the Better Business Bureau intervene to compel BYL Companies to provide the required account verification or cease any further collection activity.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.Initial Complaint
Date:09/12/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/19/23 I was referred by my primary care office to receive a heart monitor for a 48 screening. I am a ******** patient and have been on New Hampshire Healthy Families since 2011. I did not receive a bill, statement, or anything else from the hospital. In the beginning of August 2024 I received a letter from BYL attempting to collect a debt. I have verified with my insurance company, as well as with the rendering provider, that my claims have been paid. In the state of NH it is unlawful to move the contractual adjustment rate to the patient. I have attempted to resolve this matter with BYL by submitting my EOB which prove that I do not owe any money. They have continued to harass me, and today two of their "customer service representatives" disconnected the call with me, both stating that the only way to remove this debt was to pay it. The second ***** I spoke too threatened me, she stated she would be sending this account to yet another collections agency. This debt is not legally mine, yet BYL states the ONLY way to be removed from collections, is to pay a fictional bill, a bill that I do NOT owe.Business Response
Date: 09/20/2024
BYL also received a phone call and and email from the consumer. We have closed the account and returned it to the original provided, CardioNet. This account has not been reported to the credit reporting agencies.Customer Answer
Date: 09/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
************Initial Complaint
Date:08/17/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt collection letter date 08/06/2024 from ***************** ****************************************. Their letter states that this company is collecting an outstanding debt owed to **************************** I or 1 LTD. I have no current nor have I had any prior contractual association with the **************************** LTD. Therefore, the debt collection letter from BYL Services LLC, sent via ***************** Postal Services pertaining to account number ****** claiming the breach of a lease agreement between the aforementioned entity and myself. Therefore, the erroneous billing by BYL Services LLC is unwarrented. Also, I have made several attempts to contact this company using the telephone number *************) that is listed on their letter; however, no representative answered my calls. Additionally, an identical fraudulent claim bearing the same account number was sent via United States Postal Services to my daughter, who does not own any property.Business Response
Date: 08/29/2024
Upon the reasonable investigation, BYL Services, LLC has closed the account and returned it to the original creditor. The account has not reported to the *************************Initial Complaint
Date:01/11/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company byl services has received my information without my knowing and I have never signed any contract with said company.Business Response
Date: 02/02/2024
The account has been closed in our office, our client was unable to provide validation in the allowed timeframe of the complaint. An Automated Universal Data (AUD) has been submitted for credit deletion. A letter will be sent to the consumer advising their account has been closed and submitted for credit deletion.Customer Answer
Date: 02/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:12/31/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice from BYL Services LLC claiming I owe $65 for a leasing agreement with ******************* ***, LTD. I have never received a letter or invoice from the original creditor stating I have an outstanding debt. If this is indeed a legitimate debt that I supposely owe, please send me more information verifying that I incurred these charges.Business Response
Date: 01/22/2024
Upon the reasonable investigation, BYL Services, LLC has closed the account and returned it to the original creditor. An AUD was electronically filed to remove the tradeline from the consumers report.Initial Complaint
Date:12/21/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a sleep apnea machine from ******** / *** ******** in June 2023. My health insurance (*****) paid the bulk of the bill and I was responsible for a small portion ($36). I paid the remaining portion of my bill once I received it. Now BYL Services LLC is claiming that *** ******** turned my account over to them as past due for collections. I contacted *** ********, and they are saying my account has been paid in full and nothing is past due. My insurance provider is also showing that all of my payments were made. When I spoke with BYL Services, I asked them for proof that this amount was due and informed them that I would like to formally dispute this charge. They were rude and hung up on me.Business Response
Date: 01/10/2024
BYL has conducted a reasonable investigation and confirmed with the original creditor ******** / *** ******** that the consumers payment of $36.00 has been posted to their account. The consumers account has not been reported to the credit reporting agencies. A letter and a copy of the statement, showing a $0.00 balance, have been mailed to the consumer.Initial Complaint
Date:07/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I was contacted by BLY Services who needs to collect a payment that I already paid in full to my cardiologist. I received one notice and did not have time to dispute this issue. I have never been late to any payment and I am not sure why I am receiving this notice. I attempted to contact BLY twice and never received a call back and I am not sure what to do anymore. This is regarding Account # ********Business Response
Date: 07/27/2023
BYL sent the consumer validation letter on 2/28/2023. On July 21, 2023 the consumer called BYL Services and advised they would pay thru automated system. BYL called and spoke to the consumer 7/24/2023. The consumer stated that she paid the Doctor and this bill was included. The consumer was advised this is a separate bill from from the bill received from the Doctor. The consumer also stated they were still working with the Doctor. BYL will mail response to the consumer including a breakdown of charges for their review and also to advise this has not been reported to credit reporting agencies.Customer Answer
Date: 07/28/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: the company that is charging me this fee never reached out to me directly. I check all of my mail and I should not be held liable for a payment for a service my doctor used and I didn't even get the results myself. BYL should work with the company to get the charges settled with my doctor.
Regards,
*********************Business Response
Date: 08/29/2023
BYL performed a reasonable investigation, on the original complaint, and sent the consumer the results of the investigation . As the consumer rejected our investigation results and feels they should not be responsible for the balance BYL has closed the account and returned the account to the original creditor.Initial Complaint
Date:06/25/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with BYL Services LLC. I do not have a contract with BYL Services, they have been harassing me and have not provided me with the original contract agreement signed by all parties as I have requested.Account # ******** BYLS Account # ********Business Response
Date: 06/30/2023
BYLS received, on 3/21/2023, a dispute letter from debtor ******** ************* and co-debtor ******** *************. BYLS performed a reasonable investigation and on 4/03/2023 a response letter was mailed to ******** ************* and ******** ************* along with a signed copy of the lease, signed guarantor page and a final account statement. On 4/27/2023 BYLS received a cease-and-desist letter from ******** ************* and ******** *************. The account was closed, Cease and Desist, with BYLS and returned to the original creditor 4/28/2023. An AUD has been submitted, 6/23/2023, for credit deletion for both ********************************** and *********************************
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