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Business Profile

Collections Agencies

BYL Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received two letters stating they were collecting a debt that is owed the the hospital for my child’s surgery’s and ultrasound no where does it state on paper they own the debt now just that they are collecting for the hospital that I owe it to and the hospital pulled the debt back from them as it was never meant to go to collections in the first place because it was on payment plan , hospital has since removed the bills from collections and I am paying them now The were hospital bills from ***** hospital of cecil county for dates 10/24/22 for 75.20 and 8/10/22 for 542.13 Reference numbers given to me by BYL services 10/24/22 ******** 8/10/22 ********

    Business Response

    Date: 06/28/2023

    BYLS reviewed both accounts numbers provided by the consumer. File ******* shows paid in full as if June 16 2023. File ******** has been closed in our office as Cease and Desist, and returned to the original creditor,  Neither account has been reported to the credit reporting agencies.

    Customer Answer

    Date: 07/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is reporting a debt on my credit report that I have NO knowledge of. I have never received any invoices or bills regarding this. I want this item removed from my credit report ASAP and I will not stop complaining until it is removed. I will repeat this again, I have absolutely no knowledge about this so-called debt. I will also be reporting this company to the FTC and the attorney state general.

    Business Response

    Date: 03/13/2023

    An AUD was submitted through *-***** for credit deletion today, March, 13,2023. A letter has been mailed to the consumer advising of the credit deletion and the consumer address has been updated. 

    Customer Answer

    Date: 03/24/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will not hesitate in the future to file a complaint (with all appropriate agencies) against this company if I ever have any issues with them. 

    Regards,

    *************************

  • Initial Complaint

    Date:09/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2022, I was reviewing my credit file & came across numerous collection which I did not recognize, know existed or authorize. I contacted the companies to inform them of the issue. They instructed me to file a complaint with bbb.org & credit an bbb complaint report for their records. The following information listed is inaccurate & opened due to identity theft. Please see the following information is blocked from my credit report as I did not benefit or received any goods or services from these account. Here is the list of information I need to removed from my credit report: Fraudulent collection: BYL COLLECTION SERVICES ******** Date opened: 07/2018 Balance: $0.00. Please remove the following information from my file.

    Business Response

    Date: 09/30/2022

    The account is showing paid if full as of 10/18/2018. BYL Services is submitting an AUD for credit deletion due to identity theft.

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a supposed $300 debt from a dorm I lived in that I wasn't informed of until 6 months after having moved out. The debt was then soon repaid though I am now being contacted multiple times by BYL

    Business Response

    Date: 09/16/2022

    The account has been closed an returned to the original creditor. This has not been reported to the credit reporting agencies.

BYL Services, LLC is BBB Accredited.

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