Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looked into job services online and found Lensa through another source, which I no longer wish to use or receive emails ******* the latest emails, I cannot unsubscribe from Lensa's email alerts for job listings. When following the Unsubscribe link, it requests me to log in; the login doesn't work, and signing up to try and associate my account with something to delete an existing account asks for additional personal information (address, desired jobs, phone numbers, etc), which I don't wish to give.I requested to be removed from their services at their support email on 5/3/2025, and have still received emails. I made a second request today, warning that I would file a complaint with BBB if I wasn't removed from their email list or other services.The latest support ticket for that request came with a case number, so maybe they finally decided to respond.

  

  Business Response

  Date: 05/20/2025

  Hi *****,
  
  Thank you for your message. We're very sorry for the inconvenience you've experienced and fully understand how frustrating it can be to receive unwanted emails - especially when the unsubscribe process doesnt go as expected.
  After investigating, we werent able to locate your first email from May 3rd in our system, which is why you didnt receive a response at that time. However, we did receive your follow-up message and created a support case immediately, which is when you were sent a case number.
  
  As noted in our reply, delete/unsubscribe requests can take up to 48 hours to fully process due to job alert emails that may already be queued for delivery. We understand this delay can be confusing, and were working to make this process more seamless and transparent.
  
  Please rest assured your request has been handled, and you should no longer receive further communications.
  
  If you continue to experience issues, feel free to respond to your case email and well prioritize resolving it.
  
  Thank you again for bringing this to our attention,

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed from there email spam numerous times and they continue to send me emails if it continues I am going to file a complaint with the state attorney general

  

  Business Response

  Date: 05/13/2025

  Hi ***,
  Were really sorry for the trouble. It looks like you had already unsubscribed, but please note that our system may take up to 48 hours to fully stop emails, as some messages might already be in the sending queue.
  To make absolutely sure you wont receive any further communication from us, weve fully deleted your account based on your request. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Although the response that it takes 48 hours for their system is an untrue statement as I had unsubscribed over 7 days and still received email not only from them, but they signed me up for other spam employment email services
  
  Regards,
  
  *** *****
  
  

• Initial Complaint

  Date:04/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried multiple times to unsubscribe from their emails that come non-stop through out the day. It doesnt work. I do not want any emails from Lensa. It should be an easy request but appears to be some kind of scam to harass me and others.

  

  Business Response

  Date: 04/25/2025

  Hi *****,
  
  Were sorry to hear this receiving unwanted emails is frustrating, and we take these concerns seriously. After reviewing our records, we didnt find any prior contact with our support team, but we do offer several options to unsubscribe, including direct links in every email and support assistance if needed.
  
  As per your request here, weve now fully deleted your account and you wont receive any further communication from us.
  
  Thank you for bringing this to our attention.

• Initial Complaint

  Date:12/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is sending me 10+ emails a day from several different emails. I've unsubscribed via Gmail and their website but they still keep coming in. I've reported it as spam but they still come through. The jobs they send don't even come with direct links. ***** this website!!

  

  Business Response

  Date: 12/19/2024

  Dear *****,
  Thank you for your feedback, and we sincerely apologize for the frustration you experienced. Upon reviewing your account, we noticed that several subscriptions were still active, which is why you continued to receive emails despite attempting to unsubscribe.
  To address this, Ive gone ahead and deleted your account as per your request. You will no longer receive any communications from us moving forward.
  We appreciate you bringing this to our attention and will use your feedback to improve our processes. If you have any further concerns, please dont hesitate to reach out.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsucribe from Thieir emails they still continue sending me emails after unsucribed

  

  Business Response

  Date: 12/19/2024

  Dear ******,
  Thank you for bringing this to our attention. After reviewing your account, we found that one subscription was still active, which is why you continued to receive emails despite unsubscribing.
  To resolve this, Ive deleted your account, and you will no longer receive any communications from us.
  We apologize for the inconvenience and appreciate your feedback as it helps us improve. If theres anything else we can assist you with, please let us know.

  Customer Answer

  Date: 12/19/2024

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  
  

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 28th I applied for jobs on glassdoor, linkedin, and indeed. Within 20 minutes I started getting spammed with emails from Lensa that were AI created job alerts. The emails did NOT stop. On Oct 29th the calls started, ex cept they were from different companies (EX. Top Resume) I started getting confirmation that these companies received my information from Lensa. I have not been able to stop the emails or calls and no one will speak to me regarding the inethical ways they obtain and sell information, but the calls and emails persist.

  

  Business Response

  Date: 10/31/2024

  ****, we sincerely apologize for the frustration caused by the volume of emails and calls you received. We understand that receiving unexpected job alerts and calls, especially at a high frequency, was overwhelming and frustrating. This is certainly not the experience we aim to provide, and we are taking every measure to resolve this. We have fully deactivated your Lensa account and ceased all job alert emails associated with it, which should prevent further communication from our platform. We have also terminated any sharing of your information with third-party partners going forward. You should not receive any further communication from us directly, and weve expedited these steps to ensure the deletion process was completed within 48 hours. It is important to clarify that we have been available to assist you throughout this process. Our support team has been in contact with you to address your concerns and ensure your experience is acknowledged. We are dedicated to listening to our users and resolving any issues that arise. If there are any additional questions or concerns, please dont hesitate to reach out. Were here to help address them fully.

• Initial Complaint

  Date:06/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving spam emails from lensa and I wish not to receive them anymore. I have attempted to unsubscribe but I still receive them even after doing so. I want them to stop sending me emails please.

  

  Business Response

  Date: 10/02/2024

  "Hi *******,
  
  Im really sorry for the frustration with our emails. After reviewing our records, it seems we havent received an unsubscribe request from you, but I can confirm that your account is no longer registered with Lensa. Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience this has caused."

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* Arroyo *******
  
  

• Initial Complaint

  Date:05/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The email spam is unreal. I have been trying to get myself off this site's mailing list for ages and it seems that I am getting just as many, if not more, than I was before trying to unsubscribe myself via the email link. I don't even recall signing up for this site, which honestly, seems to be filled with fake job postings.

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  
  

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been constantly sending me spam emails and calls and selling my information to 3rd parties, I've been getting 4-5 spam calls every other day early in the morning and they will not stop. This is unacceptable and I need it to stop. I do not want to be emailed by Lensa or any of their 3rd parties anymore or I will take higher action to prevent this.

  

  Business Response

  Date: 02/22/2024

  Hey there,

  Thank you for bringing this matter to our attention.

  We take your concerns regarding spam emails and calls very seriously.

  Please be assured that Lensa does not provide personal information to third parties without explicit consent from our users. Your privacy and security are of utmost importance to us.
  To address this issue effectively, we kindly request that you reach out to our support team at *********************************

  Providing specific examples of the problem you're experiencing will greatly assist us in investigating and resolving the issue promptly.

  We apologize for any inconvenience this has caused and appreciate your cooperation in helping us resolve this matter.

  Sincerely,
  The Lensa Team

• Initial Complaint

  Date:01/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is the company will not stop emailing me!

  

  Business Response

  Date: 01/29/2024

  Dear ********,

  We're sorry your experience was not satisfactory with our job alert service. With respect to your unsubscribe request, our dedicated job seeker support team handled your request within a few hours and your entire Lensa account was deleted Jan 8 / ****. We hope we can assist you better with your job search in the future.