Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never subscribed to this company.Filled out an application. Now i'm receiving spam from this company and several others stating avialable job openings. It is nothing but a scam to steal and sell my information with out my permission.Their is know way to unsubscribe from them. I would like file a lawsuit . Is it possible ? What can i do about this ?

  Customer Answer

  Date: 01/22/2024

  I never subscribed to these people. They're bombing me with emails telling me to fill out applications but when I try to go to the application I never get there all they are doing is taking my information and selling it without my permission and or my knowledge. I tried unsubscribing several times and it will not let me do it and they keep sending emails I'm talking 25 to 50 per day I want them to stop and I would like some of the money they're made off of me. I am jobless and homeless and they're selling my information through false advertisement and I'm not getting reimbursed for it. Thank you for your time

  

  Business Response

  Date: 01/29/2024

  Dear *****,
  We apologize for any inconvenience you've experienced, and we take your concerns seriously. Our commitment is to provide a positive user experience, and we want to address this matter promptly.
  It's important to clarify that we do not engage in the unauthorized sharing or selling of user information. We take data privacy seriously, and our intention is to facilitate a secure and beneficial job-seeking process.
  To assist you further, we would like to investigate the issue and ensure that your concerns are addressed appropriately. Please provide us with the specific details of the application process you went through, such as the job listing or website you used to submit your application.
  Additionally, we want to clarify that our platform always includes an option to unsubscribe from job alerts. If you're having trouble finding it, we can guide you through the process or our job seeker support team can perform this action for you on our end.
  If you have any further questions or concerns, please contact our support team directly ([email protected]). We are here to assist you and resolve any issues you may be facing.
  Thank you for bringing this to our attention, and we look forward to assisting you further.

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to sign me up for new accounts against my will, every time I delete the account that I never made to begin with they sign me up for a new account. I dont know where they got my information but it needs to stop immediately.

  

  Business Response

  Date: 10/16/2023

  Thank you for bringing this matter to our attention. We take your concerns very seriously, and wed like to clarify that Lensa does not create accounts without the explicit consent and actions of the user. Accounts on Lensa can only be created by users who sign up, by entering their information themselves.
  Its essential to ensure that your account and personal information are secure. If you believe someone is creating accounts in your name without your consent, it might be a result of unauthorized access to your information. We recommend you take the following steps to address this situation:
  
  1. Review Account Activity: Check your Lensa account activity to identify any suspicious behavior or unauthorized access. You can do this by logging into your Lensa account and reviewing your account settings and activity.
  2. Secure Your Email: Ensure that your email account is secure by changing the password and enabling two-factor authentication if available.
  3. Contact Customer Support: If you suspect any unauthorized activity, please reach out to our customer support team at [email protected]. They can provide guidance and support in resolving this matter.

  We want to assure you that Lensa takes privacy and security very seriously, and we do not engage in any unauthorized activities or account creation. Your privacy is our priority, and we are committed to assisting you in resolving this issue.
  Please do not hesitate to contact us if you need further assistance or have additional concerns. Were here to help you ensure the security of your online presence.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Low quality leads for jobs aggregated from a variety of sources. Clicking through to apply to jobs seems impossible, I'm not sure I ever successfully applied to a lead via Lensa. Very aggressive emails. No easy way to unsubscribe and close my account, I’ve tried for months. 

  

  Business Response

  Date: 09/04/2023

  Dear *******,
  I wanted to address your recent experience with our customer service regarding your opt-out request for data sharing.
  Firstly, I'd like to thank you for bringing this matter to our attention. We genuinely value your feedback, and I apologize for any inconvenience you may have experienced during your previous interaction with us.
  I understand that you were unsatisfied with the assistance you received when you requested to opt out of data sharing. I appreciate your patience and would like to clarify our process.
  Our standard procedure is to guide our customers through the process of opting out of data sharing themselves through their Account Center. While this approach allows for immediate control over ones preferences, we understand that it may not have met your expectations.
  Upon reviewing your request, I can confirm that our team did process your opt-out request on your behalf shortly after you contacted us.
  I'm genuinely sorry if this was not communicated clearly during your initial interaction with our customer service team. We take your privacy seriously and aim to accommodate your preferences to the best of our ability.
  Your feedback is invaluable to us as we continuously strive to improve our services. Please feel free to reach out if you have any further concerns or require any additional assistance. We are here to support you and provide a better experience moving forward.
  Thank you for choosing our services, and we appreciate your understanding in this matter.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We discovered a job listing for our company, *************, which we did not authorize. Upon several attempts to contact the business and multiple contact forms submitted, we've not been able to get a response. The position listed is currently fulfilled and needs to be taken down.

  

  Business Response

  Date: 08/17/2023

  I want to extend my sincerest apologies for any inconvenience caused by the recent job listing associated with *************. Please rest assured that we take your concerns seriously and have taken immediate action to address the matter.
  Upon receiving your communication on July 21st, outlining the concerns related to the job listing for *************, our team sprang into action. Our records confirm that your outreach to our Jobseeker Support Team was acknowledged, and we took swift steps to resolve the situation to your satisfaction.
  Within two business days of your initial contact, we successfully removed the job listing in question from our platform. Its our understanding that the position advertised had already been filled at the time. We deeply regret any frustration stemming from the presence of the listing on our platform.

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company makes unsubscribing from emails extremely hard. It is unclear how to unsubscribe and make emails stop, even though I have unsubscribed on their website days ago. They purposefully make it very difficult to stop their force feed spam mail for their users. It is extremely annoying and bad business practice.

  

  Business Response

  Date: 01/30/2023

  Hey there - thank you for reaching out! Jobseekers can unsubscribe through our support team by emailing [email protected] or filling out our contact form on our website, as well as by replying to any of the emails we send. Our system received the account that was created with your email address with the name and job preferences provided at the time of registration. Still, these data can be changed at any point in the Account Center should a jobseeker wish to. We're sorry for any inconvenience caused by this matter and hope your job search is going well!
  

• Initial Complaint

  Date:01/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have make numerous requests for Lensa to stop sending me emails. Some of these attempts have included unsubscribing from their email lists at least twice a week and deleting my account with their website. I have continued to receive several emails every single day. I would like this harassment to stop. Thank you for your time.

  

  Business Response

  Date: 01/30/2023

  Hey there - having checked our records I can confirm that your Lensa account has already been deleted. With respect to unsubscribing from alerts: jobseekers can do this many different ways, through our support team, by emailing [email protected] or filling out our contact form on our website, as well as by replying to any of the emails we send. We're sorry for the inconvenience caused and hope that your job search is going well! 
  

• Initial Complaint

  Date:09/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never utilized Lensa Inc. as a source for a job and I keep getting emails from them. I probably receive 4 to 6 emails a day. This seems like harassment and is a complete overkill with the emails. If you are sending out emails and the person is obviously not replying to them or using your company at all, over many, many, many, many, many, many, many, many weeks, stop emailing them.

  

  Business Response

  Date: 10/17/2022

  Hello ***** - thank you for your review. We'd like to apologize for the inconvenience caused. Having checked your details in our records, it seems that our dedicated jobseeker support team handled your unsubscribe request in less than a day. You signed up to receive job alerts from Lensa through one of our job site partners, this was explained via email. You should not be receiving any further communication from us in the future as per your unsubscribe request which was adhered to straight away. We hope that your job search is smooth and successful. Best of luck!