Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from this business for my husband for Christmas. He does not like it and wants something else. Willing to shop in this business catalog. The problem is, I cannot get a hold of this company to do so. Their are keeps saying order history is not available. Also, I did not get any kind of receipt or shipping info or anything. It showed up with no paperwork. I tried the number it keeps saying they are closed and they have a voicemail saying due to Covid pandemic we are experiencing higher than volume calls but yet the phone just hangs up. How can I get any customer help if I cannot contact them. If you go to their customer support the contact option wont work. All that information dictates what it is and where it came from is a label on the box in the pic I uploaded.

  Business Response

  Date: 01/18/2024

  Hello, 

  Unfortunately, I do not show this any orders for this customer in our system. 

  Our Phones are open and functional at **************

  I will have someone reach out to the customer to take care of the situation. 

  Thanks,

  ***************************

• Initial Complaint

  Date:12/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/16/2023 I purchased ****** Lighting Smoked LED Front Side Markers for $75.99 plus tax and shipping. The lights shipped on 9/18/2023. On 9/23/2023, I received a notification from ***** that the shipment had been damaged in transit and I would not be receiving the lights. I contacted Quadratec and informed them what had happened. They opened a warranty order on 6/25/2025, however, I have not received the lights. I have contacted Quadratec repeatedly to check on status, with no response other than I will be notified. I have also asked for my money back, since it has been months and I no longer want the lights. Summed up, I ordered lights that I did not receive. I want to be refunded the amount paid for this product.

  Business Response

  Date: 01/02/2024

  Hello.

  I apologize for the issue.

  I am investigating and will get back to the customer asap. 

  Thank you,

  ***************************

  Customer Answer

  Date: 01/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 23 I placed an order for 4 shocks. Quadratec shipped 3 shocks and an empty box. When I reached out to them they said they didn’t have the fourth shock and that I would have to wait additional weeks and pay separate shipping on the fourth. I asked for return shipping labels and said to cancel my order. Over the next week they kept sending just one label instead of three. Eventually I got the three and Quadratec got their shocks back. I didn’t get refunded so I disbuted it with my credit card……now 2 months later Quadratec is disputing the dispute! They have their product back and have had it for 2 months.

  Business Response

  Date: 10/05/2023

  Hello,

  I apologize for any inconvenience.

  I am not showing any disputes on the customer's account. 

  I am reaching out to my payment services to investigate. 

  We will then reach out to the customer. 

  Thank you,

  ***************************

• Initial Complaint

  Date:09/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered parts listed as in stock. Only one line item was delivered as quickly as expected and the others never showed up, The other line items that were listed and advertised as in stock, which is defined as “available for immediate sale in a store,” we’re not actually in stock at Quadratec. These items were maybe in stock at the supplier or parent company that sells them (***** ******* or ***** ****) but were NOT “In Stock” at Quadratec as advertised. That is blatant false advertising. I was then given invalid tracking numbers for ***** for the brake hose that was apparently drop shipped from rough country an undisclosed amount of days after purchase despite being listed as “in stock” and “ships next day”. “IN STOCK ships in 3-4 weeks” is just another way of saying it’s not actually in stock so stop lying about parts being In stock and how quickly they will ship when you have no intention of actually shipping that way or no control over how soon it is actually drop shipped since again the parts are not actually in stock at Quadratec as advertised. Customer service refunded the canceled brake cables but never explained where the rear brake hose went or why the tracking was invalid. It should have been delivered by now but every time I’ve contracted them I get the same copy and pasted message offering me a survey and no actual solution. They simply close the case every few days without any resolution or contact or acknowledging the issues.

  Business Response

  Date: 10/02/2023

  Hello,

  I apologize for the issue. 

  I will have a Rep reach out to the customer today. 

  Thank you,

  ***************************

  Customer Answer

  Date: 10/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Customer service reached out and offered $30 Giftcard but as stated in the email response sent to customer service that does not fix the issue in their fraudulent advertising business model. 

  Fix the problem don't just try to brush it away.

  
  *****************************, **, ***

  Business Response

  Date: 11/20/2023

  Hello,

  I apologize, I was under the assumption this was taken care of. 

  I will investigate further and reach out. 

  Thanks,

  *****

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a floor mat kit for a 2023 **** *** from this company. They shipped me only some of the parts, but none of them could be used because the mounting bracket was not included. I have emails (with ******* ********************* Quadratic) where they refused to admit the bracket was included. Then, they finally *********************** at Quadratec admitted in writing they did not ship everything I purchased. After extensive proof was submitted they finally agreed to send the missing part. They then however never sent it as they claimed now it was out of stock and not available. They kit is useless without this part. If I buy a steak dinner and only the silverware shows up. The fork and knife are useless. They refuse to refund the money claiming they want what did show up back. but the packaging was destroyed on the way here and the large size of the part makes finding a replacement box impossible. So now I am stuck with payment for something that cannot be used and parts that cannot be installed. The part is available through other retailers and they all purchase it from the same source, *****. I am requesting a full refund as the few parts that did show up are useless. They claimed there is no time frame on when the missing part will be available and they refuse to refund my money. I am seeking a full refund on the parts because there is no way to use them without everything I paid for.

  Business Response

  Date: 08/17/2023

  Hello, 

  I apologize for the inconvenience.

  I will have a representative reach out to the customer today.

  Kind regards, 

  ***************************

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/22/2023 Order #********* total $638.27 07/27/2023 reached out to customer service for order status as the shipment was running late from their estimated lead time of 2-3 business days.How long would I have waited to be notified?The items ordered were "in stock" and are in stock at many other distributors.Saying the item is out of stock versus just openly admitting they had a pricing error is deceitful practice.How many other consumers are going to deal with this situation?

  Business Response

  Date: 08/15/2023

  Hello, 

  We apologize for the inconvenience. We are looking into this issue and will reach out.

  Thanks,

  ****

  Customer Answer

  Date: 08/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The issue is still being investigated. Per last correspondence. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 08/22/2023

  Good day - Quadratec sent me a $50 gift certificate for the troubles I had with the order "I" cancelled.  I did not cancel the backorder, Quadratec cancelled the backorder.  Either way, I get pricing discrepancies happen, I just wish Quadratec was more transparent about the discrepancy and not try to hide it behind a wall of backorders when we both know this is not the case.  I love Quadratec but in my opinion this was deceitful and maybe they will learn to be open and honest as they have policy in place for situations like this.  At this time I would like to rescind my complaint if that is possible.  

• Initial Complaint

  Date:07/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking on their site and on the individual part page the free shipping was for anything over $49, but the main site says $99. I get told they just changed it this week but seems like they just got lazy and didn't change it completely on their website. But whatever, I get they want to raise the price since everywhere is doing the same. Then I get an email saying you still have items in your cart and shows me the 2 parts I put in the cart. One of the items is marked at $16.57, as shown in the picture, but when I click on the link to checkout the price jumps up to $29.99. That is very misleading and false advertisement. When I bring it to the attention of one of their chat members, I get a 4 paragraph explanation of the basically saying they can do this without penalty. I should have been given the price that was shown since they were the ones to send it directly to me.

  Business Response

  Date: 07/28/2023

  Hello,

  I apologize for the issue. Someone will be reaching out shortly 

  Thank you.,

  ************************;

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2023, I ordered a ****** ***** ***** Front Stubby Bumper from Quadratec for $649.99. The item was listed as "In Stock". The status of this particular item has been listed as "In Shipping (3rd Party)" since it was ordered. On June 29, 2023, I finally got Quadratec customer service to admit that the part was on back-order and not actually "in shipping". I have been waiting for a refund since 29 June. I was told it would be 4-7 business days, and it has been 11 business days. Each time I call customer service and ask for a refund, a customer service representative tells me that they will call me back within one business day with a refund status. They have never called me to provide me update or offer a status on the refund. I have received two emails stating my cancellation and refund is being processed, and I have replied asking for a status on my refund, and they continue to ignore my emails. Customer service has told me that they are short staffed and it takes a while to answer my emails. The order number is *********. The item number is *****-****. The cost for the item is $649.99. I have been overly polite when talking to customer service, so this is not an issue of an angry customer. All I want is for Quadratec to provide a refund for an item that has been cancelled for 11 business days, as they have promised.

  Business Response

  Date: 07/28/2023

  Hello,

  I apologize for the issue. I will have a representative reach out to you today to remedy. 

  Thank you,

  ***************************

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased several items from Quadratec on May 9 for a total of $741.53. We paid by ******. Quadratec claimed that they shipped all the items. However, we are missing about half of the items we ordered. As a result we are out $371.25. Quadratec refused to respond other than that they sent the items and sent us the tracking number for the one box that the sent which did not include the items that are missing. ****** was not helpful in resolving the issue. It seems like no real person ever actually read our claims.

  Customer Answer

  Date: 08/05/2023

  I have not received any response from the business. If they looked at all the tracking numbers they sent me for the items they sent they will see that there is no way the combined weights of all those packages will equate to the weights of all the items I bought from them. I can provide all those tracking numbers if needed. Thank you.

  Customer Answer

  Date: 08/05/2023

  Here are the tracking information that the business sent to me:

  ***** ************ - 1.5 lbs

  ***** ************ - 1.3 lbs

  ***** ************ - 4 lbs

  ***** ************ - 1 lb

  ***** ************ - 0.3 lb

  ***** ************ - 0.3 lb

  ***** ************ - 0.4 lb

  Business Response

  Date: 08/15/2023

  Good Morning. 

  I apologize, I show a that a rep has reached out on 7/28. I will have some one reach out today. 

  Kind regards,

  ***************************

  Customer Answer

  Date: 08/26/2023

  The complaint has been resolved. A billing adjustment has been issued.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th 2023 I purchased a soft top for my ****. It came quickly. Placed it on the jeep at the first day over 70 degrees. Took it on a trip. Moment it got over 70 we had issues. It had to be ducted taped to use. I contacted support. They offered a replacement. I showed them pictures. They sent out another. It was a 3 week delay for shipping backed up. Ok. What choice did I have? It arrived. I opened the box and the top had a hole. That hole will only get bigger once its on the highway. I sent pictures back to company. They said they will send out another. Omg ok. But its on back order yet again. No date to ship. I asked if I could just get my money back. They agreed. They sent me 2 labels to return the tops by ****** I threw the first box away due to thinking I had a great top. So I had issues finding that large of a box. I sent with my own money, a box with the smaller parts to make sure it made it with the top. I sent it so that they had to sign for it. Its been weeks now. I get the run around about how they have all the parts and they dont know why a refund hasnt been given. They will talk with a manager. Day after day and no communication. I just need my money back. They have all their broken products. They also have my money. I have nothing! Thats not right.

  Business Response

  Date: 07/05/2023

  Hello,

  I apologize for the issue. I will be sure your refund processes and send a confirmation. 

  Thank you,

  ***************************

   

  Customer Answer

  Date: 07/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************