Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered wheels and tires and some other less expensive items over a month ago and everytime I email or chat online with them they say they’re working on getting an eta on my order! I’ve Contacted the tire manufacturer and they say that they have fulfilled all back ordered tires with quadratec so what is the hold up??

  Business Response

  Date: 09/13/2022

  Hello, 

  I apologize for the delay. 

  I will have it checked on and have a rep reach out with an ETA.

  Thank you, 

  Frank W*************

• Initial Complaint

  Date:08/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* receiver and associated installation bundle along with some ****** speakers from Quadratec for my 88 ******** on 6/1/2022. A few days later the Speakers arrived in a shipment that was supposed to include the receiver also, but did not. I contacted Quadratec, and they created another order and said I would get the receiver shortly. 2 weeks later I still had not received my stereo, so I spoke with an agent via live chat who said she would "look into" why I still had not received my items. I never heard anything back. I emailed several times requesting an update, I even just asked for my money back so we could move on, I still have never received a response on any of my requests and have not heard from Quadratec since 7/7 and it is now 8/12. They refuse to answer any of my emails or respond to me with any kind of status on my order.

  Business Response

  Date: 08/12/2022

  Hello *******,

  I am very sorry to see this. The manufacturer unfortunately does not ship directly from them and we were waiting on a stock shipment for these but we do not have them in stock. I have refunded you for the entire order so you can order a new radio that is in stock that you would be interested in and you can keep what you have received though. I do sincerely apologize for the delay in response and the trouble this has caused. 

  Thank you

  Hailey

  Customer Answer

  Date: 08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, the company has given me a full refund and this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and paid for an antenna on May 15, 2022. Card charged confirmation email received. No follow up from vendor about shipping or delays. Inquiry made 2 weeks later by customer. Advised of supplier delays in back order. Customer inquired 2 weeks later and told Shipping in progress. Customer Checked in by email a week later and told that earlier vendor response was wrong, and there is no product to sell. Customer requests refund and told that would be processed. No payment received, despite calls and e-mail. Customer does not believe Quadratec can or intends to deliver and appears incapable of refunding purchase money. Customer is limbo and Quadratec appears to be waiting out to avoid refunding. Customer happy to go away upon full refund.

  Business Response

  Date: 08/11/2022

  Hello ******,

  I do sincerely apologize for the delay with this refund. This was not done properly originally but that has been issued for you now and you will see that back to your card within the next 1-3 business days. Again, I do sincerely apologize for the delay and in no way would we hold your money intentionally. I have issued a receipt for the refund for this to this also. 

  Thank you

  Hailey

• Initial Complaint

  Date:07/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/19/2022 I ordered the brute strength aluminum bumper, item number **********. The bumper was delivered with no problems. When unboxing the bumper I was missing the hardware packet ( ********** ) and part number 7 (*** Nut Plates (***) ) from the bumper parts list. I called customer service on 7/18/2022 and was told they would ship a complete new bumper and I could remove the parts needed and the return the second bumper as they could not just ship the missing parts. On 7/19/2022 I received a notice that the replacement bumper was on back order. I immediately called customer service back and asked for an eta. I received a second notice saying there was not an eta available. I then asked customer service and asked if they could ship the narrow bumper (**********). Same bumper but with a different width front facia, as it has the same parts I needed. I was told this was not possible even though this bumper was in stock, at that time. I then asked to talk to a supervisor and was told one would call me back within 24 hours. I have not heard from anyone and it has been over 24 hours.

  Business Response

  Date: 08/08/2022

  Hello *****,

  I am showing that the replacement bumper was not in stock was canceled and the stubby version was sent out to you at no cost was shipped via ***** https://www.*****.com/**********/?trknbr=******************************************** and it was delivered to you on Sunday 7/24.  I do apologize for the troubles this has caused. 

  Thank you,

  Hailey

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement top for my **** from a company named Quadratec. I was told at the time of order it may take up to 4 weeks to receive my order. After 6 weeks and no update and no product , I canceled my order with Quadratec. That is when the problem started. It has been 3 business days since the order was canceled and the customer service department has advised that they cannot refund by money until the company they contracted with agrees. No where in the advertisement for the product did it say they were brokering the product for a third party seller. Further, their advertised policy was a guaranteed hassle free customer experience. They have held $813.00 of my money for now 7 weeks and I cant get to refund the money timely. Please help me with this issue.

  Customer Answer

  Date: 07/29/2022

  I am writing you to confirm that Quadratec delivered my order today. Although it was two months late,I do not have further need to seek reimbursement for my order. I very much appreciate your assistance. It appears obvious that your involvement on this matter created action on the part of Quadratec.  Thank you kindly for helping bring this to resolution! 
  
  All the best,
  ** *****