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Business Profile

Paving Contractors

R. Smith Paving Contractor, Incorporated
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/22/2022 - Job Quote ***** I paid $6000.00 dollars to have my driveway resurfaced. The business warrantied the material and Labor for 1 year. After several months I noticed erosion of the asphalt in several locations at the end of the driveway. I had called 4 times and finally wrote a letter (attached) to get the bottom of my driveway repaired because the asphalt was eroding from the swale at the end of my driveway. Both the son and the father of the business agreed to fix the problem but over a month has gone by now and no appointed has been scheduled to fix the issue. The business was very eager to take my money but when it comes to quality of work and materials used I would not recommend using this contractor. The business again has ignored my attempts to call and schedule an appointment to fix. DO not use R Smith Paving Contractors for any of your work. The complete job may never get done. 5/29/2023

    Business Response

    Date: 06/12/2023

    On June 9, 2023 our crew went out and made the necessary repairs and seal coated the driveway free of charge.  ****************** looked at finished work and was very satisfied. 

    Customer Answer

    Date: 06/16/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/21/22 I had r smith do a sealcoat on my driveway. I noticed some missed spots and irregularities in the surface. Since then I have made about 10 calls back and have not recieved a response. I stopped by the office to leave a message and about 10 min afterwards the owner called me and told me he would get his brother out the following monday or tuesday. That time has passed and no one has either called or come out. It has been over 2 weeks and nothing has been done to resolve the issue.

    Business Response

    Date: 09/08/2022

    This has been resolved.

    We went out and resealed the driveway.  Customer said they were happy.
    --
    R. Smith Paving
    315 Snyder Avenue
    West Chester, PA 19382 

    **************
    rsmithpaving.com

R. Smith Paving Contractor, Incorporated is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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