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Business Profile

Retail Florist

Jagma Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ****** On February 27, 2024 I purchased a bouquet of balloons from Gift Blooms which Ive learned is a subsidiary of Jagma Group llc for a total of $95.61. On that same day I received an email telling me that they were unable to deliver to ******** AND my account was charged the total amount on the same date. *** requested a refund and as of today have not received it

  • Initial Complaint

    Date:10/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items were not delivered to location. Company refuses to acknowledged that this was the case and provide a refund. To include they staying they were delivered to a "welcome center" which we don't have in our building and this would not align with the address that includes a suite number for delivery.

  • Initial Complaint

    Date:07/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package as a gift for coworker while visiting Germany. I was informed it would be delivered on the 14th,. They informed 2 attempts had been made, but could not be accepted. The ****** hotel it was to be delivered to confirmed that they always accept deliveries and never received one from this company. it never arrived at the hotel. I was told it was delivered on the 21st, however, when I checked with the concierge, who keeps records of deliveries, said they received nothing. Gift blooms refused to refund or provide credit. Order was made July 7th with a delivery date of 1-5 business days. I will never do business with this company again. Poor communication and service.

  • Initial Complaint

    Date:05/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered balloons and candy to be delivered. I was given an order number and charged $80.75 and told my order would arrive 3 days later. It never arrived. When I tried to contact giftblooms I could not get any response or a phone number. I was obviously scammed.

  • Initial Complaint

    Date:05/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with this company, for a cake and flowers, I paid extra for next day delivery for my mothers birthday. I called my mother the day it was supposed to be delivered and she said she hadn't received anything. So I messaged customer support and they told me it says delivered, which wasn't helpful because my mother still hadn't received anything. So I go out and buy a new cake and flowers for my mom, doubling what I had paid. I email the company again, still haven't heard anything, still no delivery. It was 175 dollar order and I'm very frustrated that no one seems to care. Order ******

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a large bouquet of balloons in 2 specific colors to match the theme of a birthday party I was throwing. The balloons that arrived were all mismatched and not one of them was the color I ordered. It looked like leftover balloons put together. I contacted the company and they were not apologetic and only offered 10% off on my next order.

Jagma Group LLC is NOT a BBB Accredited Business.

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