Complaints

This profile includes complaints for Weed Man's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weed Man

  981 S Bolmar St Ste F West Chester, PA 19382-4517

  
• 

  Weed Man

  937 Nixon Dr Ste B Mechanicsburg, PA 17055-7522

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled any further services after my year-long service agreement with Weed Man. I called the company and talked to the sales manager in february. He was very rude. I then, coincidentally, was charged $56.00 to my credit card that they have on file. Note that I had not been charged since my $800 contract had been fulfilled and paid in full. After this sales manager was very angry that I was cancelling did my credit card on file get charged.

  Business Response

  Date: 03/11/2025

  We are in the process of refunding the customer.  

  Business Response

  Date: 03/11/2025

  The customer's credit card information was also incorrectly added to a different customer's account when both signed up for services on the same day last year.  The recent charge was for the other customer's service, which was performed last week.  It had nothing to do with ************* services with us.  In researching the issue, we noted that there were additional charges to ************* card last year that she was not aware of and had not communicated to us.  We are in the process of reimbursing all incorrectly charged amounts to Ms *************** The sales *** who mistakenly put the card on the wrong account is no longer employed here.  

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently get Weed Man services on my back lawn for fertilizing and weed control.A sales person called me last week and kept me on a 'recorded phone line' for 15 minutes selling me on their aeration and overseed services. Multiple times on the call I said I needed this service for my front and back lawn. The sales person assured me the pricing previously sent to me on email was for both front and back. He aggressively pushed me to sign up for the service and I said he should resend the quote and I'd follow up with them.The quote was sent, and I decided we would pursue the service with the prepay cost of $676.40.A few days later, I follow up again to see if they can do the service for a lower rate in exchange for me prepaying fertilization and weed control for 2023/2024 season. Now suddenly the cost jumps to $989.90. Someone from Weed Man calls me again 'on a recorded line' saying the pricing exchange was a human error. He is not apologetic and partially blames it on me because he said the way my property is listed in their portal is 'confusing.' I tell him they should honor the pricing they committed to on the phone and on email. I say if they will not I will not do business with them anymore and I will write a review about my experience. He now starts to complain that I'm threatening him when all I'm doing is stating true facts of what happened and there's a recorded line to reflect on.This is called bait and switch and it's an unethical business practice.Weed Man should honor the $676.40 quote they promised me.

  Business Response

  Date: 08/28/2023

  Hello ***************,
  We received the letter regarding complaint ******** however that is not our customer. WE do not service that zip code. You need to contact the Weed Man Main Line in West Chester PA. 
  ************************************************************************
  
  Should I forward this complaint to them?

  -****

  Business Response

  Date: 11/23/2024

  In our initial phone conversation with Ms. ******* our sales *** did mention a pricing of $676.40 for the aeration and seed, however, that call ended with a request for clarification, including an emailed copy of the technicians's ***ort of soil conditions.   The sale was not considered final, or even pending at that time.  When we sent the ***ort and followed up via email, our sales team realized that the quote initially provided was for the backyard only, since that is where Ms. ****** gets all of her other lawncare services performed.  When we followed up via email with the technician's ***ort, we clarified the correct pricing and the reason for the error.  At no point did we bill for the service or collect any payment that would warrant a billing adjustment.  When we stood firm on the clarified pricing, Ms ****** cancelled her remaining services for the year.

  
  

  Additionally, I would call out that at no point was the sales ***resentative "pushy".  He respectfully explained the service, the pricing, and asked for the business, then stood his ground on the correct pricing, offered additional discounts to assist, but could not honor the $676.40 quote while explaining the error in the initial quote.

• Initial Complaint

  Date:02/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weed man provided service to my home for 1-2 years. They would call and try and renew every year. The service has been really bad and this past year I canceled. Weed man performed a service in May 2017, with no contract. They did this service as a sales tactic to strong arm me into renewing the contract. I spoke with them multiple times throughout 2017 and 2018, saying that we have no contract and I did cancel the service.The last time I spoke with the manager and he sometimes we/weed man make mistakes and said he would waive the $48.00 service fee in hopes of me returning as a customer next year. Today, Feb.5 2023, I recieved a letter from ************************, trying to collect on the debt. This is now going to affect my credit score, which is over 800 today. I am asking for the BBB to get involved and help put an end to Weed Man's aggressive sales tactics and remove the $48 fee.Thank you

  Business Response

  Date: 11/23/2024

  Mr. ****** was auto-renewed for the 2022 service and received multiple mailed and emailed reminders about his renewed service.  He had been a customer for the 6 previous years, and he did not cancel in the 2021 season, so he was familiar with the auto-renew process that happens each year.  He even received a call ahead notifying him of the service prior to our arrival.  At no point did Mr ****** notify us of his intention not to renew the service until after we performed the first servic

  Customer Answer

  Date: 11/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 19337147
  
  I am rejecting this response because:
  They agreed to remove the charges, so I am Ok not pursuing this any further, but for the record I did cancel and they have it on their company notes.  
  
  Regards,
  
  ** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service: Summer/Fall Aeration & Seeding Date: 9/20/22 Price: $234.00 Services performed where not adequate as they used a machine that literally did nothing to my yard and then proceeded to sprinkle grass seed. I immediately called and eventually we decided they were to perform the service again with better machinery. Reschedule date was 9/29/22 with a rain date of 9/30/22. Sunny both days. No show on the 29th. I called on the 30th and was told I am on the schedule for today. No show on the 30th. Was then told I would be serviced first thing Monday (10/3). Rain 10/3 and 10/4. No show the rest of the week. Rescheduled for a 3rd time, received a text 10/7 that they would be out 'early next week'. No show 10/10, no show 10/11, no show 10/12. I called late on 10/12 and they told me I was on the schedule for 'tomorrow' 10/23. At this point I told them I don't want them to perform the service because they are wasting my time and giving me the run-around and asked them to remove the charge from my account and to let me know if that was a problem. They never reached out to me and I started getting texts about the amount I owed and now I am being threatened that my account will be turned over for collections. I gave them numerous opportunities to make this right and they left me hanging every time and always told me 'tomorrow'. I simply am asking them to remove the charge for the service they never performed correctly. I have the pictures to prove it and so do they. It's a completely fair and reasonable request. They refuse to remove the charge as it's not their policy. This after being a customer for 8 years!

  Business Response

  Date: 11/30/2022

  This letter is in response to the complaint, ID ********, filed by ********************* for an issue arising from services and billing on 9/20/2022. We apologize for any inconvenience that this may have caused as it is not our intention for matters of this nature to linger and not be resolved to our customer's satisfaction in a timely fashion. We will use this as an opportunity to retrain our employees and make sure they have a full understanding on our policy, how it relates to customer service and how to properly escalate these matters to management. 

  In regard to the billing, we agree with ************ that it is a fair and reasonable request and we have removed the charges from his account. In addition, we offer an Aeration and Seeding at no charge as a good will gesture for the 2023 season. Weed Man appreciates ************'s business over the years and apologize again for this issue getting to this point. Thank you for your time.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have paid for services we have not received. As described in the supporting document, we have tried to resolve this issue many times by calling the company. In 2021, we contacted the Weed Man franchise location at 981 S Bolmar St., West Chester, PA 19382. We paid $996.20 for weed control in 2021 & part of 2022 before cancelling in the spring of 2022. The company agreed that we paid for the "entire lot" and agreed that we did not receive that service. The company treated a small portion and acknowledged this. In addition, the weeds were not reduced in the small area that they treated. We are seeking a refund given that the services we paid for have not be delivered. Thank you for your help.

  Business Response

  Date: 05/14/2025

  Our Branch Manager was working with the customer on the issues with weeds on the lawn.  Our Branch Manager was in contact with both the husband and wife to improve results.  He had difficulty connecting with them as they often did not return calls, texts, or emails.  The last communication we had from them was telling us not to service the lawn or complete our free assessment and re-application to improve the lawn.  Prior to this, our Branch Manager was receiving conflicting information from the husband and wife as to how to proceed with correcting the situation, including the refund, but then they stopped communicating with us to finalize the details.

  
  

  Customer Answer

  Date: 06/10/2025

  Dear BBB,

  Thank you for your help. The Weed Man company agreed in writing to pay us a partial refund but has yet to do so, despite several reminders from us. What do you suggest we do?

  Thank you again,

  ** ******

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the lawn cared for 1 time by this company. They need to be put out of business. I don't know what "? natural product" they applied to my lawn, but it killed my lawn. The actual GRASS was killed, not just weeds. They murdered my lawn with chemicals. This creates a dangerous run-off of chemicals into the water treatment in my town. Please close this business. Thank you for your attention in this matter. My father served in the Korean war, in 1952-53. I have a medical condition, I was diagnosed at age 19, this maybe due to my father's service (**** *******).**************************

  Business Response

  Date: 08/26/2022

  Hello **************************,
  This letter is to serve as response to the complaint filed by ***************************, Complaint ID ********. **************** is a new customer with this application being her first service. The condition of the lawn,prior to Weed Man starting services, shows that the lawn had not been receiving pest control and turf maintenance services for a substantial time period to incur the amount of weeds present at that time.
  We have been out to inspect the property after the application and have taken photos for her account records. The current condition of the turf is in line with the treatments that were applied and are working the way they were intended. Unfortunately, ******************** turf is in poor condition and is mostly all weeds, broadleaf and weed grasses.The property has a lot of wild violets, oxalis, clover, dallisgrass weed, and crabgrass. This specific application for the weeds during the summer is a spot treatment (only the weeds present are treated in isolation), as stated with the abundance of weeds on the lawn, most of the area had to be treated. The results of our treatment should be expected as we start to controlling the weed infestation. There are some healthy patches of grass in the yard, as represented in our photo records, that can be built upon to establish more grass and turn the lawn around. There is nothing uncommon, over applied or at fault in the appearance of the lawn.
  All the products we use are approved by the *** and ********** of *********** and are applied in accordance to the label. In addition,once the weed control dries, approx. time of 20 minutes, it is inside the body of the plant and will not have run-off. As a company we are registered through the state, along with multiple members of our staff are certified and accredited in agronomy and pesticides.
  We are willing to split the cost of the bill in half as a goodwill courtesy. We would also be willing to give **************** an Aeration and Seeding at no charge, to assist in starting to establish desirable grasses, like Tall Fescue, Kentucky Blue and Rye-grass. This would be the next step and evolution of lawn maintenance, aeration and seeding is one of the most important applications as it helps establish and maintain a thicker turf, as well as the turf density assists in choking out weeds.
  We would also like to have our Technical Supervisor speak with **************** to explain the application process and set the proper expectations. Education is one of the biggest responsibilities we have in our industry, as this is turf grass science with many factors involved with the biology of plants.
  Thank you for your time.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/9/22 I was contacted by weed man lawn service,discussed with the representative condition of my lawn and what was expected by technitions before visiting my property, I was assured all my concerns would be met. The next week my lawn was serviced without me being contacted beforehand because that was what I requested. Technician knocked on my door instead of ringing the doorbell which would have alerted me they were on the property, they proceeded to do a half a** job on my lawn as the cameras on the property revealed and I also did a visual inspection. I contacted the company and explained, I was assured I would get a call from a senior technician, but that never happened. I placed several calls and also requested a refund representative stated I havent paid to get a refund. After several weeks a senior technician came out we spoke about the situation, he offered free services and was very apologetic. I felt the damage had already been done because the first impression of this company wasn't good. I would really like to be done with the company and not have to deal with the payment being on my credit, because the service wasn't worth the price I paid . Please help

  Business Response

  Date: 11/23/2024

  Ms ********** first service was performed on June 6, 2022 but she was not satisfied with the results of her first service.  Our Senior Technician arrived at her home, apologized for the slow response, reviewed the conditions on her lawn, tried to reset expectations for the process to restore her lawn,  and offered free services to reset the relationship.  She did not agree, so we cancelled her service.   Ms. ******** disputed the cost of the service through her credit card and was reimbursed even though we incurred the cost to service her property.

  Customer Answer

  Date: 11/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********