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Business Profile

Ambulance Services

Quick Med Claims

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for Quick Med Claims's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quick Med Claims has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/15/24 my husband had a medical situation and I called an ambulance. With all of the confusion, I did not give the ambulance his medical insurance card. I am now receiving a bill for $1875 for the ambulance ride. I have been calling the processing company for the ambulance company so they can process the claim thru my insurance and I call the number on the invoice ***************) and I get transferred to voice mail. I went on to ****************** to update my insurance information back in June and it still has not been processed thru insurance and I just received another invoice for $1875.00. I would just like this bill to be process by my insurance and do not want this to go to collections because I can not get in touch with anyone at Quick Med Claims. I googled the corporate number and called them TWICE and was transferred right to the same voicemail that I have been leaving messages on for months.

      Business Response

      Date: 10/07/2024

      Hello, 

      Our **************** Manager was able to connect with ***** via phone and reviewed all the details of the account.   ***** was also provided a direct call back number if she had any further questions or concerns moving forward.  An error was identified on the initial submission of the claim but has since been corrected.  She was advised that due to the primary coverage, an invoice is automatically generated once a claim is submitted to insurance as the payment/denial will be sent directly to the policyholder.   

       

      Customer Answer

      Date: 10/07/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was informed that the bill would be submitted thru my medical insurance. That is all I wanted them to do. Thank you very much for your help. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:03/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was 6/28/2023. We had no choice of ambulance. The account number was ********************. They drove my wife around 3 miles taking less than 20 minutes and charged us $1740.50. To add insult to injury, they were supposed to give us a 20% discount which never happened. My insurance company MASA paid the full amount in the checks ***** for $348.10 and ***** for $1392.40. These amounts paid 100% of the claim without the discount. We paid an additional amount of $1044.30 before finding out that they were completely paid. We are requesting a refund for the overpayment which is at least $1044.30 even without the promised 20% discount. When I told Texan EMS about the second payment check #***** for $1392.40, they said that they would check with the posting department. In any event, I have sent copies of the bill and all three payments.

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged for legal fees that should not even been charged to me. The employees I spoke to would not listen on how to send the correct information to my car insurance or even the VA insurance so in stead after about 10 times of explaining on how to send it to them between myself and the VA the bill was finally paid now I'm getting garnishment for legal fees that never should have been accrued.

      Customer Answer

      Date: 09/12/2023

      They were original billing company for wisner volunteer fire and rescue and were to incompetent to figure out how to send bill to my insurance which caused the collections 

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