Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to *** to get an oil leak fixed and my ac looked at because it was blowing hot air. *** fixed a leak in the lower oil pan of my car and charged my ac. I noticed my car was leaking oil. i believe the next day if not a couple days later. I took my car back and they said there was no leak. My machanic advised there was a leak during inspection. I contacted and left messages with *** * times over 4 months. On the 5th message they left me a message and i called back a few minutes later and did not receive a call back. The 7th time i did reach a manager. I was told they were short handed. I brought the car back and they said there was a leak in the upper oil panel. Now the have to take the lower panel apart again and redo after fixing upper panel. That was three weeks ago and it it is still not fixed. They say they will call with updates and do not. I always call them if i dont get an update for days. They say they found another part that needs replaced. They should have figured all this out from the start in August. Now the coolant line is cracked from taking it apart and they are having trouble figuring out how to fix and put the car back together. My AC never worked after they charged it. Now i have to pay again to charge before they figured out the issue because i coyls get ahold of them for months. This is going on too long and i should not pay for their mistakes. This is not the first time I had issues with ***. They replaced a my motor a couple years ago and it took a month. Did not inform me before hand. I kept getting the run around and had to pay $1000 for a rental car because they had the car for a month.

  Customer Answer

  Date: 03/28/2025

  I filed a compaint 2 daya ago. I got my car back ans it is leaking again. I am in a one family household. They had my car for 3 weeks now i have to give it back to rhwm for god knows how lonf. I have many family emergencies ans need my car. This is the 5th timw i rook rhis car in for the oil leak.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The engine on my *** ******** locked January the 31 I had it towed to my local mechanic the mechanic told me the warranty company want it sent to a *** dealership so I had it towed about the fourth of February 2025 I was speaking with a guy there he told me they have loaner cars but my paperwork has to be completed it took them a whole month to get my information done with the warranty company I also field a complaint with *** corporate the called to the dealership because ******* said that was to long for the car to be setting and not getting worked on iv lost my job because im unable to get there I contact the supervisor today for a loaner vehicle and never got a call back and 9xout of 10 hes not going to return the call its really frustrating because my life is going downhill and cant work so my bills are behind

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used 2020 ***** traverse on Nov ******* from Century 3 Kia in ************, it has been in their service **** 4 times, it's currently in service while I'm writing this review. I have 5 kids so I need to have a safe reliable vehicle, the 2nd time it was in the service **** it was due to my seat belt not working then the check engine light came I was told it was a sensor a few wks later the light came on again and it's been making a noise since we got it that now may finally get addressed because the dealership is sending it to a ***** dealer. It is beyond frustrating that this vehicle has been in service longer then I have had it. The people that work there are not the friendliest either

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12, 2024, my 88-year-old father went to century 3 Kia with his 2018 ***** Malibu to trade in. century 3 kia took his vehicle and did not give him a dime for his trade-in and they put him in a 2020 ******* The payment is $710.00 A MONTH. My father cannot afford that payment. My dad is very forgetful, and has dementia. He did not understand what was going on. I took him back to the dealership and they were very unsympathetic. They said it belongs to the bank now. I saw his car sitting on their lot. I asked if he can have his car back, they said no. Along with the $1,200 down payment, they took his vehicle and gave him nothing for it. They took advantage of my father.

  Business Response

  Date: 11/19/2024

  Mr. ****** ******** was here on October 15th looking to trade in his ***** Malibu. At the beginning of the deal he stated his car was free and clear. When we pulled the vehicle info it came back as having a lien through Marine One. He explained that he had taken out a loan and used the ****** as collateral for the personal loan. We were unable to meet the trade value he needed to satisfy the lien and he expressed to his salesman that he would be calling the lender and having them collect the vehicle. At that point Mr. ******** agreed to terms signed and left. Mr. ******** returned later accompanied by his "girlfriend". They had questions about his plate and the payment. My finance manager went over the numbers again and explained he would have to reapply for his disabled plate due to his other vehicle not being traded. His girlfriend asked if he was OK with the numbers and again he agreed. On November 5th Mr. ******** and his daughter came in trying to return the vehicle, my finance manager explained that we were not able to do so. We then attempted to see if he could trade the new car and his daughter was not happy with the offered trade value and said she was contacting her attorney. At that point we ceased conversation with the customers. At no point during his visit was anything mentioned about him not being of sound mind. He came in with a valid Drivers License and Insurance. His Malibu is on our property still and will need to be removed as soon as possible. 

  Customer Answer

  Date: 11/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my car into the dealership because my new turbo was acting up and I was told it was because the motor was consuming its own oil again. I say again because the motor had been replaced once for the same issue. After 3 weeks of it sitting in there lot and alot of money to get rides to work everyday. I kept calling and kept being told they didn't have the staff to look at the car then on the 3rd week I went in and later that day they called and said that they found sludge which is common considering it was consuming its own oil again. But because I had my oil changes done by a family member and didn't save oil receipts from ******* they said they wouldn't fix it and advised me to call consumer affairs. After calling consumer affairs and it being escalated they told me not to contact dealer till they made their decision. I couldn't afford rentals and rides no more and I was in the middle of buying a new house so I had to purchase another used vehicle with high miles cause it was all I could afford. Finally after 2 months consumer affairs called and said they wouldn't pay for it so I could go pick it up. So I went into pick the car up and they called the service manager out and he said to me after 2 months it is $200 after arguing that a bit cause it took 3 weeks to look at my car he said to me well tow in take 3 weeks to look at. I said to him my car wasn't towed in I drove it in he said well that is our policy. So after I paid him the money he handed me the keys and said sorry about all this have a good day I said I will be back to drive it home when I have a ride. He said fine. I came back later that afternoon and when I started my car it sounded like it was falling apart I shut it off immediately and went back in I was informed the service manager was gone and they would leave him a message. After not hearing from him for 2 more days I called and he said oh yeah we probably didn't put your car back together I said what do you mean I paid the diagnostic and you was going to let me drive that car home knowing that and you never said that to me he said well we charge for that to and if you don't want to pay to put it back together it will cost you 25$ a day till you get it out of here. I then said I want to speak with general manager he said I will send him an email. After a weak I still hadn't heard so I emailed the general manager one finally reached out to me and said it will cost us alot to put your car back together I'm sorry about all this so let me tow it to a mechanic for you. I said no I drove it in I am driving it out and no mechanic will touch a car you ripped apart they don't know what you did to it so he agreed to put my car back together. So I took the key into him so he could and he sat down with me apologizing for the lack of communication and it was something he was working on there and we discussed some more of all the issues he then said he would get it back together but would still like to tow it for me. I said I drove it in I want to drive it out and I asked him that after it was together could he call me because the service manager was very rude to me he said yes I will call you. Well after another month and a half I called again cause I had not heard from them and the general manager said it had been back together since 4 days after he spoke to me and he thought the service manager had called me again no communication. So he said I would really like to still tow it for you so I gave him an address and he said he would have it there that day or the next. Then a few days later I got a call from the service manager saying ******* was you car picked up or repo I said what are you talking about you guys have had my car since the beginning of October mind you it is February at this point. He said well we can't find your car it isn't here so I hung up and drove straight there when I walked in the service manager and general manager were in the office together I said where is my car they both looked at me and said they didn't know. I said what do you mean you don't know the general manager said it must have been stolen I said did you call the police he said we emailed them. I said where is my key he said we don't have that either. So very upset and crying I left there and went to the police station where I sat with detective and he said that the last time my plate hit a plate reader was the day I drove it into *** he was surprised that it didnt hit a plate reader when it was stolen after awhile with him he said he was putting it into stolen car database. So I left there very upset about all of the things that had transpired and now my car was stolen. Later that evening I got another call from dealer saying we found your car I said where he said it was accidentally sent to an auction he was getting it back and towing it to me. A few days later at work I got a call from service manager he said I am towing your car to you I don't know if you know but your car was at auction for 39 days I said your not towing it till I see it I don't know what is wrong with it now I said how did this happen he said idk I said where is all my stuff that was in it he said it is all gone and so is your license plate. I then said I was seeking legal advise. After about 30 min the general manager called and said if you are seeking legal help get your car off my property I said you lost my car for 39 days now I have to get it off your property today. He said I said I will tow it I said then tow it that's fine. After reaching out to attorney ************** they finally towed my car to me it was dead after jumping it it sounded horrible it sounded nothing like when I took it to them. All of my stuff was gone and no plate on the car I am still seeking legal help they should not get away with all of this and the stress and suffering they caused. I hope no one else has to go through everything I have been through and after all that all they offered was a new registration and $150 for personal belonging that is the biggest joke ever my car isn't drivable anymore I've lost something very sentimental in that car that was my dad's and that's what they offer

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2011 Kia Sorrento. It was not purchased from this dealer. It came with one key fob and I purchased another fob for it from this dealer in 2017 or 2018. The battery in my original fob died and Batteries Plus did not have the codes to reprogram it. They told me to go to a dealer. I gave this dealer both fobs when I came into the Service Dept. After a 1 hour 15 minute wait I was told that the key fob could not be reprogrammed because "it was on it's way out" which I took to mean it had worn out. I asked about the other fob and was told it had the same issue. I was told I the fob was discontinued but they could order one that would work for $144. Since I need to be able to enter the vehicle and they told me both fobs were dying I told them to go ahead. The clerk said he would return in five minutes. The wait was more like an hour. During that time I remembered that one of the 2 fobs that was "on it's way out" had been purchased from this same dealer. It dawned on me as unlikely they could both die at the same time if one was twice as old as the other. So I decided to Google the lifespan of these fobs. The VERY FIRST HIT I got was an Amazon listing for matching fob for $19.99 plus tax. When the clerk returned I raised these issues and he could not respond. The fob they had programmed for me was virtually identical to the one on Amazon for $20. I was charged $231.71. I now question whether it is even true that my fobs were "on the way out" and am seeking an independent verification of that. I feel this dealer engaged in deceptive practices to get me to pay 10x the going rate for a fob. I get it that a dealer needs to charge a reasonable markup and labor costs for the time of their techs. But this is absurd. If an independent tech SME tells me my old fobs can be programmed it's criminal.

  Customer Answer

  Date: 03/22/2024

   I have 2 additional pieces of info if it would help.
  
  1) I was able to confirm that the second key fob was purchased from Century III Kia on 4/27/2017.  That is listed in the Carfax report for my vehicle (attached).  The fob and key actually still has the promo key tag from Century III Kia attached.  I maintain that they lied to me about both of my fobs being "on the way out" as one was half as old as the other.
  
  2) The brand new fob that they sold me for 11 times the Amazon price quit working this weekend.  It will no longer lock or unlock the doors.  If you press any button at all it just sets off the car's alarm.
  

  Customer Answer

  Date: 04/10/2024

  From: **** ***** **************************
  Date: Wed, Apr 10, 2024 at 2:14 PM
  Subject: Re: Better Business Bureau Customer Review
  To: BBB Info <[email protected]>
  
  
  I wanted to update you that my complaint has been resolved.
  
  Apparently when I encountered this situation the dealership had lost their Service Manager and the position was vacant.  They hired a replacement last week.  I met him and he was able to test my original key fob and confirm that that it was not dead.  He restored it to working order and refunded my money for the key fob which had been sold to me unnecessarily.  I am satisfied.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took my 2015 Kia Forte in for a recall. The paper in the mail from Kia said 2-4 hours. They kept my car for 6 days! We got the car back and it will not stop shaking every time it shifts. Went in for a simple recall (to check our engine) and they gave me it back in worse shape then before we took it in. Also, the muffler is not hung correctly. Very low to the ground and it was not like that when we took it in. Was told they can "fit us in at 10a on Monday, So now we have to wait 4 days for them to fix something they messed up. I just want my car back fixed.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As detailed in the text messages between the Finance Agent, Travis and I:
  
  I feel there was some insensitivity to the way you disclose adverse action to an applicant. This was extremely rude and confusing. I do not work part-time, I am full-time and together my partner and I net at least $2,300. The vehicle is for him since I am keeping our truck. I do not work overtime at all. I also have money down. We feel as if our race and/or sexual orientation played a part in this decision, and maybe not on Travis' part. We even suggested a brand new car which should have been easier to get but, they did not bother to explore that option. As you can see at the end of the messages, all communications stopped after I mentioned the fact that I make more than what he actually thought.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Kia Forte has been in shop for 6 months now, can't seem to find the problem keeps eliminated one by one everything but engine. Fixed it gave back twice same problem. This is just crazy.

  Business Response

  Date: 08/08/2023

  *** ****** *******
  *** ********
  
  My name is Paul A********* *nd I am the General Manager at Century III Kia.
  This letter is in response to a consumer complaint filed at your office regarding Ms.
  ****** ******** I am sorry to hear that *** ******* had an unpleasant experience with
  our dealership. I was not familiar with this particular customer so I reached out to my
  Service Manager Chad M***** and posted his response below….
  “This is correct.  The car has been down for quite some time.  We have had the the KIA
  field tech out and as of 8/7/2023 and the vehicle has been repaired.  We are just now
  awaiting the steering wheel shroud that was damaged when the car was broken into.”
  I appreciate you taking the time to hear both sides and if I can be of any assistance, please
  don’t hesitate to contact me at the e-mail address listed on file.
  
  Sincerely,
  
  Paul A*********
  General Manager

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 2016 Kia Soul to Century III dealership for its annual inspection on October 10th.
  On October 23rd, driving around with my Niece, the car made a strange noise and a bad metal smell entered the car.
  I checked my the oil and it was bone dry. I put in oil, but was concerned the engine was damaged.
  I called the Supervisor for Services immediately.
  On October 24th, I submitted a claim with my Insurance company.
  I continued to call the Dealership. I left several messages. I felt unsafe driving the car and needed it to be fixed asap.
  Still no response.
  On October 27th, I contacted the Supervisor of the dealership via email. Received no response.
  I was finally able to schedule an appointment. I was informed that the head gasket had blown and needed repaired. $ 700.
  I expressed my discontent and how I felt this was unfair. I stated that the low level oil should have been seen during the inspection and at the very least topped off. I was informed that is not their job during the inspection. I said well, I do think your technician should have communicated this issue to me. That this lack of communication made my vehicle unsafe and the engine could have cracked.
  They knocked the bill in half. I stated that I still disagreed with having to pay for their mistake, but I needed my car for my job.
  
  After 6 years of great service, it is unfortunate that this happened. I was met with a lack of urgency and gas lighting. I paid the bill, $ 370, which I still believe to be unfair. I would like a refund of that amount. The blown head gasket wouldn't have happened if I hadn't been driving around for almost 2 weeks with super low oil in my engine. This should have been recognized during the inspection and communicated to me and then topped off.
  More recently, the emergency brake stopped working. I didn't trust the functionality of my car anymore. I have since traded it in at a different dealership and purchased a newer vehicle.
  Thank You for listening.

  Business Response

  Date: 12/29/2022

  To Whom It May
  Concern:
  
  My name is Paul A********* and I am the General Manager at Century
  III Kia.  I am sorry to hear that *** ********** ***** had issues when visiting our dealership.  My Service Manager, Chad M***** was familiar with this particular
  customer and I have issued his response below….
  
  
  **** ***** has been a customer of mine ever since I was
  working at Jim Shorkey.  *** ***** came in initially for her state
  inspection.  At that time, it was noted and communicated to her that the
  valve cover on her engine was beginning to seep oil.  This is not
  something that fails inspection, and *** ***** is always in a rush to get out
  of the dealership.  After that, *** ***** went on a trip.  During the
  trip, her valve cover began to leak.  She checked her oil level and saw
  that it was low, so she added some oil and called me.  I explained to her
  that the small amount of seepage from her valve cover has more than likely
  began to actually leak oil causing her oil level to diminish as well as the
  smell of burning oil she was or would be experiencing.  
  
  
  
  *** ***** returned and we found a significant amount of oil,
  but 80% of the oil found was due to overflow from the customer topping off her
  oil.  We cleaned the oil up, added dye to the system and asked her to
  return.  At this point, the customer has not been charged anything. 
  Upon return, we did verify that the valve cover had been leaking and the oil
  level was down roughly ½ quart.  At this point we presented her
  with a quote on the repairs.  *** ***** came to me directly and expressed
  her concern.  Being that she had been a great customer in the past, I
  offered partial goodwill for the repairs.  The customer then left and
  rescheduled to have the valve cover gasket replaced.  
  
  
  
  I explained to *** ***** that gaskets fail all of the time,
  and that regular maintenance helps protect but does not always guarantee
  against possible failures.” 
  
  
  I appreciate you taking the time to hear both sides and if I can
  be of any assistance, please don’t hesitate to contact me at the e-mail address
  listed on file.   
  
  
  
  Sincerely,
  
  
  
  
  Paul A*********
  General Manager

  Customer Answer

  Date: 01/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  While I'm not pleased with the Dealership, I have appreciated Chad M******* service over the past 7 years. However, one good person can not make up for some of the other issues. So, I have since moved my business elsewhere.

  Thank You 
  
  
  
  ********** *****