Reviews

Review Details

• Review fromDaniel W

  Date: 10/23/2024

  1 star
  I was sold a car that was defective and *** of century 3 did nothing to make this issue correct. The pin that holds the caliber together broke and tore up everything in the wheel wale. It is almost 7k in damages and my insurance is paying for it and it also made my insurance go up $100 /m. When the ** of *** went to see the car they then took blame and offered me $1000 and wanted me to sign a bogus contract to wash their hands of the car. I didnt sign it and left. I have had three other family members buy cars from them in the past 6years , but wont recommend anyone buying anything from them. Not even a tire that they over price on also.

• Review fromSacoyia B

  Date: 08/07/2024

  1 star
  Once you purchase your vehicle, hey can never make repairs or accommodations in an emergency situation. They never have loaners for people when you drop your car off to be serviced and they take weeks sometimes even months to do the repairs. I do not recommend buying a car from here. They cars dont last and neither do the maintenance.

• Review fromLakeara D

  Date: 03/21/2023

  1 star
  On 3-20-2023, I went to test drive a 2023 Kia ** at this dealer. The sales consultant working with me was *******************. The car listed on their website at $32,445. I completed an application for the vehicle and told him I would put xxxx amount of money down. He contacted me shortly after stated I have good and bad news. I said give me the bad news first. He stated I needed a larger deposit that what I told him due to credit factors. I get to the last document I noticed the price of the care was $2298 higher than listed price. I asked why would the price increase from the sales price on the website? **** replied, if I was selling a watch would I show the discount price? I said, were not talking about a watch were talking about the car Im one page away from signing and the car is mine. **** stormed out of the office and stated "IT DONT MATTER TO ME YOUR CREDIT WASNT ENOUGH AMYWAY!" I spoke to ************* in the finance office he apologized for the salesman behavior stated he didnt know if he was having a bad day. I said everything was ok until I asked about the markup on the vehicle. I asked being disrespectful to customer is tolerated? Is that good business practices? Is it ethical to markup the price from what its listed at on your site? For the confusion the finance ******************* said the owner was willing to take $500 of the price. So now there willing to negotiate but wasnt prior. I said take another $500 off the car. ****** called they took another $500 off. Now at this point its $1298 over sales price listed. I told him I didnt want to move forward. One thing that is priceless is respect and dignity. I would be talked down to or profiles because you have a ignorant, arrogant, fraudulent salesman. He stormed out the room like a kid who toy was just taken. Body language and behavior mean everything.

• Review fromDarla S.

  Date: 12/13/2022

  1 star

  Darla S.

  Date: 12/13/2022

  I own a 2014 Kia ****** SXL. The check engine light was on. I called Century 3 Kia and made an appt. After my car was checked out, they called and told me the timing cover needed resealed. Cost over $1,000.00 for this reseal. I picked up my car (Friday) and as soon as I started it it didn't sound right, but I gave the benefit of the doubt and drove it home. No sooner did I get home, the check engine light came back on. I called the next day and told them I'd be bringing it back on Monday. When I put my fob in the envelope, I wrote "Valve ?" on the front of it as someone had told me it could be just that. Monday I had to call to see if they were able to check it out yet and they said there were a number of other issues and they would work with me on the price since I was just there. They first quoted me over $1,000.00 for the second trip, and when I questioned why I was paying for service and diagnostics for a second time when they didn't fix it the first time, they said it was ***'s policy and these were another set of issues. After I spoke with the service manager about this, the price went up to $2,200.00 (this is discounted from the $2,600.00 actual cost). He sent me the quote which had listed on it the SAME TWO CODES FROM MY INITIAL VISIT. I sent emails to five or six managers at this business about how wrong this is and not one person tried to call me or reply back to my email. I even told them I was there a month prior looking to purchase a new car and sent them the business card of the salesman I was talking to. After an entire week of calling and emailing, I finally picked up my car with the light still on. I took it to a one-man-show garage and he fixed the car for $216.00. IT WAS A VALVE. I called and opened a complaint file with **** but have not heard anything since and when I call, I'm on hold for eternity. This dealership should NOT be in business and I want my $1,000.00+ back as this was CLEARLY not the issue. They cannot be trusted.

  Century III Kia

  Date: 12/15/2022

  To Whom It May ********** name is ***************************** and I am the General Manager at Century III Kia. I am sorry to hear that ************************* had issues when visiting our dealership. My Service Manager, ********************* was familiar with this particular customer, and I have issued his response below.****************** scheduled appointment for the concern of check engine light and the car running sluggish. The car was brought in on 10/6/2022. We ran codes and were able to find timing codes. We also noticed that the found engine cover was leaking oil. We explained to the customer that the codes could be caused by a lack of oil. The first thing we would have to do is re-seal the front cover. The customer authorized this work. After the work was completed, we cleared the codes, test drove the vehicle and rescanned it to find that no codes were present and the vehicle was released to customer 10/7/2022. ****************** returned on 10/10/2022. The customer stated check engine light had returned. We scanned the vehicle and found the same codes as before, but in addition to that we found timing over advanced codes. At this point, the repairs would be replacing the timing components. The advisor presented quote to customer who asked to speak with Service Manager. The Service Manager spoke with customer and explained that the concern with their vehicle needed to be addressed in steps. It would have been unfair to quote out an entire timing job if the engine only needed to be resealed. The Service Manager offered a significant discount to the second repair due to the timing cover having to be removed and again resealed. The customer declined any further work at that time. The Service Manager did not charge customer any diagnostic charges for the second visit. The customer had vehicle removed from dealership property on 10/14/2022. I appreciate you taking the time to hear both sides and if I can be of any assistance, please dont hesitate to contact me at the e-mail address listed on file. Sincerely,***************************** General Manager