We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Adult Entertainment

AE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Entertainment.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place distributes pornographic material which my understanding is against federal law for the last four years theyve been delivering this garbage to our address which belongs to a different man who died in ********************************************************************************************** my mailbox and they refuse to do so now Im asking youall to get a hold of this stupid a****** whos running this much show to quit delivering it to this address I dont want their s*** you people should be them from delivering this c*** That is not my name on the image I sent you. I want this garbage deceased and assist coming to my address.

    Business Response

    Date: 05/22/2025

    Hello,

    Thank you for bringing this to our attention. I understand this content is not for everyone let alone some that did not even request it. This matter is always taken very seriously by us.  We have deactivated the account under the name you provided and removed the address from our catalog mailing list. Please be advised that our catalog leaflets with the name and address are preprinted so you may receive one more depending on the cycle. If you have any other concerns please feel free to reach out to us.

    Regards,

    ****

  • Initial Complaint

    Date:03/25/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop sending physical mail to me. This nonsense has plagued me across two mailing addresses.

    Business Response

    Date: 03/25/2025

    Hello,

    Thank you for reaching out about this issue. I submitted the request to have you removed from the catalog mailing list. There should be no issue with the removal as long as the name and address match what is on file. You may receive on more depending on the cycle. If you have any more questions or concerns please let me know.

    Regards,

    ******

    Customer Answer

    Date: 03/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is what it is. This is a poorly run company, perhaps thats to be expected. 

    Regards,

    *** *****

  • Initial Complaint

    Date:01/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not wish to receive mailings via **** from this company. I did not sign up and have noted that there are numerous complaints about this issue from other individuals. Please remove my name from your mailing list immediately.

    Business Response

    Date: 01/22/2025

    Hello,

    Thank you for making us aware of the situation. We only send out catalogs to people that request them from our website. I am not saying that you did this but someone could be pranking you or did this to be malicious towards you. We do take this very seriously. As long as the name and address you provided matches what is printed on the catalog there should be no problem with the removal. Please note you might receive one more because the leaflets are printed. If you have any other questions or concerns. Please feel free to contact again.

    Regards,

    ****

    Customer Answer

    Date: 04/23/2025

     

    I did not subscribed to material from this company. I return any material I receive and ask for my name to be removed from mailing list.

    Business Response

    Date: 04/23/2025

    Hello,

    Thank you for bringing this to our attention. I will need more information to better assist you. What type of material are you receiving? Is the digital like through email or are you receiving the catalog. If you are receiving the catalog by mail I will need the name and address that is printed on the catalog in ordered to remove you. 

    Regards,

    ****

    Customer Answer

    Date: 04/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Regards,

    **** ********

  • Initial Complaint

    Date:12/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want ae to stop sending me vulgar, sexual advertising in mail.

    Business Response

    Date: 12/10/2024

    Hello,

    Thank you for contacting us regarding the catalog you are receiving. Your request for removal has been submitted. You may receive one more depending on the cycle as our catalogs are preprinted and you should no longer receive an more catalogs after that. If you have anymore questions please reach out.

    Regards,

    ****

    Customer Answer

    Date: 12/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******* *********

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have started receiving product solicitation mailings and I would like them to stop. I did not sign up to receive these and do not want them. I would like to be removed from the mailing list.

    Business Response

    Date: 05/10/2024

    Hello,

    Thank you for letting us know you are receiving this unwanted material. I am so sorry to hear somehow you were added to our mailing list. We do not solicit these catalogs to the public. Someone has to go to our website, enter in the information and request for them to be sent. I contacted the catalog company where the mailing database is and asked them to remove you from the mailing list and add you to the suppression list so it will not happen again. If you have any further questions please let me know.

     

    Thank you,

    Catina

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6, 2023 my brother, ***** ******** died. I took care of things after he died and switched his mailing address to mine to make sure any of his bills were paid.

    Since then I have received mailings for A&E’s porn catalogues about every 10 days. I WANT THESE MAILINGS TO STOP as they remind me of my dead brother.

    I have started writing “DECEASED — RETURN TO SENDER” on the mailings but I want to contact the company directly to ask them to STOP these mailings.

    Business Response

    Date: 03/04/2024

    Hello,

    I am sorry you are receiving these mailings. It is very important to us we get these stopped. I reached out to the catalog company directly and had him removed from the mailing list. However one or two more might be sent out depending on the cycle. 

    Regards,

    Catina

    Customer Answer

    Date: 03/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******

  • Initial Complaint

    Date:02/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this catalog. I never knew that it even exist. Please stop sending it to my home where my family lives. The issue started in 2023, last year, I'm unsure of the start time because I didn't sign up for it. I realized that I already received about five mails before I could manually unlist from mailing via online (thankfully, hoping it will stop). Still, it keeps arriving to my home. Hence, unwanted sexual ads. I don't know why but it seems like whoever sign me up for this has malice intentions. Please take me off the listing, permanently if possible. It is frustrating to keep seeing this kind of content when I am not interested to begin with. Moving forward, I would advise the company to take extra precautions to prevent and protect innocent citizens from "crazy" people who sign them up for these kind of ads. It is harassment. It is stressful. It is embarrassing. No one deserves it.

    Business Response

    Date: 02/19/2024

    Hello,

    Thank you for reaching out regarding the catalog. We take these matters seriously and never want them going to people who do not request them. I agree that someone has malicious intent by signing you up. In order to prevent future mailings. I am contacting the catalog company directly to have you removed. The catalogs are pre printed so you might receive one or to more depending on the cycle. If you have any further questions regarding this matter please reach out and I will be happy to help.

    Thanks,

    Tina

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It would seem someone who needs a class on basic ethics and decency signed me up for this extremely unwanted advertising. I abhor the content and want it to stop immediately. This company needs to implement some strategy to vet who is requesting their product so as to not allow others to weaponize it.

    Business Response

    Date: 12/20/2023

    Hello,

    Thank you for bringing this to our attention. We do take these matters very seriously and will be glad to put a stop to you receiving the catalogs. In ordered to ensure you are removed I will need you to please confirm the name and address as it appears on the leaflet around the catalog. I do see a partial address was provided but I am not able to submit with that information alone. Please contact the BBB with this information at your earliest convenience.

    Regards,

    Catina

    Business Response

    Date: 12/20/2023

    Hello,

    Thank you for confirming your information. The removal request has been submitted. You should not receive anymore more catalog but just a word of caution you might receive one more depending on the cycle because the leaflets and catalogs are preprinted. If you need further help or have any further questions I will be glad to assist you.

    Regards,

    Catina

  • Initial Complaint

    Date:10/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received *********** magazine from this company. I didn’t order, subscribe or buy. This material is very offensive coming into my home. I do not know how or why I was sent this . Remove my address from the mailing list.

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving adult sexually oriented material from this company when I did not order it. This is being sent to me as "revenge" to an ebay deal that went sour. Please remove me form your mailing list. This has been very upsetting to my family. **** ******** **** ******* *** ***** ****** ** * *****

AE is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.