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Business Profile

Adult Entertainment

AE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Entertainment.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don’t know why I am constantly getting mailed stuff from this company to my parents house where I haven’t lived in over a decade? It is very embarrassing to have to explain to your mother that you have no idea why this kind of mail is being sent to the house. I have never visited the website or even heard of the company and just want to be removed permanently from the mailing list.

    Business Response

    Date: 12/02/2022

    Hello,

     

    Thank you for bringing this to our attention. We take these matters very seriously as sometimes people are malicious and will go to our site and sign people up for the catalogs as either a prank on someone or some other attempt to disrupt their life. In order to ensure that the removal is successful I need to verify the name as it appears on the catalog and the mailing is correct. Please let me know so I can get this taken care. I do see a name and address is provided and only ask for verification because sometimes in these scenarios a person will give their current name and address and not the one on the catalog. I just want to avoid any mishaps with this. I sincerely am sorry that you are being mailed this catalogs. I hope to hear from you soon.

    Regards,

    Catina

    Customer Answer

    Date: 12/02/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  My name and address as filled out on the form are the same as the mailing name and address that have been receiving the mail:

    ******* ****** 

    *** ******** **

    ***** ** *****




    Regards,



    ******* ******

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somehow, unknown to me my work address is in their mailing list. They continue to send ******** oriented ads in the mail to my place of employment. It is embarrassing for me to keep getting these at work. Please help me get them to stop and leave me alone.

    Business Response

    Date: 10/24/2022

    Hello,

    I understand how frustrating receiving this type of content can be especially at your place of work. I can assure that we take this very seriously and do not just randomly send out our catalog to anyone. Someone has physically go to our website and request it. Unfortunately there are people out there that think it is funny to send this type of content to other people as some sort of joke or revenge etc. To resolve this for you I reached out to our catalog liaison at the catalog company where the database for catalog subscriber information is kept and asked them to remove your name and address from the mailing.  I do need to inform you that our catalogs are pre-printed so you may receive on or two more depending on the cycle. Please let me know if you have any more questions or concerns.

    Regards,

    Catina

AE is NOT a BBB Accredited Business.

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