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Business Profile

Event Ticket Sales

ShowClix Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for ShowClix Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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ShowClix Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my badge last year for Comic Con. They have been messaging me back & forth multiple times now. I've been getting the run around on where it is & why I haven't gotten any emails with a tracking number nor confirming my address. I absolutely must have what I paid for & in my own hands soon. I've attached proof of when I made my purchase even for my badge.

      Business Response

      Date: 01/23/2023

      The customer requested to change the delivery option to "will call" due to having issues with their local post office. We did seek assistance from the show team, but changes can't be made anymore. We advised the customer to check closer to the show if they have not received their badges yet, and they can reach out to us again for a better course of action.

       

      The screenshot the customer provided explains this rather clearly - that badges will be mailed at the end of January and that NO CHANGES can be made to delivery after 12/14/22. 

       

       


    • Initial Complaint

      Date:12/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We visited the Harry Potter experience (4 people). We also bought the audio guides for each person ($10 each total $40). The website advertised the audio guides for $8 but actually charges you $10. I assumed they would be providing us with an actual device as the audio guides like many places we've visited before. When we arrived we were told to scan a qr code to get the audio guide on our phone. My children don't even have phones so we were only able to use of the audio guides that we purchased. I asked the attendant at the ticket office and was told they had several complaints about that same issue and that I would have to contact customer service. I immediately contacted customer service with my complaint and received a response that did not address complaint. You can tell that they did not read my email and just sent a canned response email. I'm asking for $30 refund for the audio guides that we were unable to use. I feel the company left out pertinent information and is profiting off of customers who unknowingly purchase an item they will not be able to use.

      I really should ask for $32 in a refund for the 3-$10 guides and $2 back for the difference in the advertised price ($8) and the actual price charged ($10) for the one audio guide we used.

      Business Response

      Date: 01/09/2023

      ShowClix is only the ticketing agent and does not create or set pricing. This customer was alerted on 12/31 that we reached out to HPX for a refund on their behalf, but they submitted this BBB complaint prior to that. We also do not handle any credit card processing on behalf of HPX, so it is entirely up to that client if they choose to issue a refund. 

      Customer Answer

      Date: 01/09/2023




      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      I was told ticket sales were final and that they would not do anything when I filed the complaint. After filing a complaint they reached back out to let me know that the case was escalated. Harry Potter said it was on the ticketing agent to refund and the ticket agent said it was on Harry Potter. There doesn't seem to be good communication between to two. Thankfully I was refunded the difference. Hopefully whoever is in charge of marketing will provide better details and consistent pricing for the events for future patrons. 

      Regards,



      ******* ****

    • Initial Complaint

      Date:08/28/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/28/2021 I purchased two tickets to Brooklyn Botanical Garden Lightscape for $77.20 that was occurring on 12/05/2021. Unfortunately, my family member and I were not able to attend the event as I had tested positive for ********* When booking the ticket, I purchased insurance in case something happens during the day of the event. The insurance would allow me to reschedule the event by exchanging the tickets at no additional cost. I purchased the insurance which was an additional $7.98. Although the tickets are non-refundable, under special circumstances, the policy states that exceptions can be made and refunds can be issued.
      Per instructions, I contacted ShowClix on 12/05/21. ShowClix emailed stating the instructions on how to exchange tickets and to reply if I have any further questions. I was not able to reply as I was in an extremely high fever. I replied back on 12/08/21 requesting for refund as the exchange tickets were of the times when I would have still not recovered.
      12/09/21 reply stated the Terms of Services and that refund cannot be issued, but ticket can be exchanged. On 12/26/21 I decided to exchange the tickets as I was recovering from post-Covid symptoms. Unfortunately I was not able to exchange the tickets. I contacted ShowClix the same day 12/26/21 and requested help. On 12/27/21 email reply stating an exchange fee for this event and call in order to process the exchange. Nowhere before since 12/05/21 had anyone mentioned exchange fee. On 12/28/21 I replied there was no exchange fee before, please provide a refund if you can because of an increasing number of Covid cases. 12/28/21 case got transferred to refund department, ShowClix requested 7-14 days to communicate with show provider, if refund approved, allow 7-10 days for the refund to go back to the card, and said that they will be sure to follow back up as soon as seller replies. 1/5/22 I replied asking for update, no response. 1/20/22 I emailed again asking for update, no reply back.

      Business Response

      Date: 08/29/2022

      If you purchased ticket insurance, you need to reach out to the insurance provider for coverage. The ticket insurance is done through a third party. Some clients do charge fees to exchange tickets, this is out of our control.

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

       

      ShowClix fails to take responsibility as it is ShowClix that is providing the insurance for the LightScape event at BBG. In another words, the insurance provider of this event is ShowClix, per their response, I am to reach out to the insurance provider for coverage, which I am clearly doing. 



      Regards,



      **** ****

    ShowClix Inc is NOT a BBB Accredited Business.

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