Complaints

This profile includes complaints for ShowClix Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ShowClix Inc

  10675 Perry Hwy # 1316 Wexford, PA 15090-2219

• 

  ShowClix Inc

  650 Smithfield St Fl 13 Pittsburgh, PA 15222-3900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2023 I purchased a $288 ticket for Pride Island at NYC Pride through ShowClix. The event was June 24, 2023. My aunt died June 22,2023 causing me to need to go to Florida on June 23, missing the event. I have attempted to contact ShowClix several times starting on June 23. They said no refunds except for special cases. How is this not a special case? I just want a refund.

  Business Response

  Date: 08/07/2023

  We do offer refunds when an event is canceled ******************************************). We also offer ticket insurance (much like travel insurance) that may have covered situations like this. Otherwise, all ticket sales are final. 

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Game of Thrones event ticket and photo op with Isaac Hempstead in the total amount of 184.36. They cancelled the event an stated they would either refund money or you could choose a ticket to a different event. I chose refund and have received nothing nor a response in 2 months. I want my money refunded to the cc in which purchased from.

  Business Response

  Date: 07/27/2023

  The communication from the client stated that customers have until 7/31 to elect a refund or transfer their tickets to another event, and that those refunds would be issued the week of 8/7. This customer purchased their ticket son 6/23, so the claim they've not received a response in 2 months does not add up. 

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  
  
  Regards,
  
  
  
  **** ******** ******

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a concert that was rescheduled twice then cancelled.
  
  I reached out to showclix to get a refund and they told me it was not cancelled. I emailed with the lead singer of the band who was performing who confirmed the event was cancelled. I informed showclix support of this and they said they would investigate. This was 2 months ago. I have emailed their support multiple times for an update and received no response back from them.

  Business Response

  Date: 07/21/2023

  Ultimately our clients are responsible for informing us when events are canceled and when to issue refunds. This client had not previously responded to our inquiries about the status of this event. We followed up several times over the last week and were finally able to get in touch with them and they acknowledged the event was canceled and would not be rescheduled. We have initiated a refund and this customer should see the funds back to their card in 7-10 business days. 

  Customer Answer

  Date: 07/26/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  showclix is the collection end of comicon events. I purchased to tickets from showclix and never received any confirmation or validation of the purchase. My bank drew the funds but there was no ticket issues or email sent concerning the purchase. When I complained they said it would automatically cancel which means they are purposely taking money with no intent to distribute to normal buyers instead they give them to brokers who charge 10 times the normal fee. This is illegal activity and has also been reported to the FTC.

  Business Response

  Date: 06/22/2023

  We do not process credit cards on behalf of New York Comic Con. We are simply the software solution they use. Our customer care team was indicating that an authorization for the amount was made but the charge was not successful and would fall off in a few days. This is how authorizations work. We do not have the money. 

  Customer Answer

  Date: 06/22/2023

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, the business should correct the the lack of information on the processing and

  proper formatting of purchase information.  The ticket processor should indicate on their site the email address is case sensitive and should match all case letters at the time of creation in order to avoid errors.  

  Automation is not automation without the proper information being provided to the customer so the user experience is higher.  
  
  
  
  Regards,
  
  
  ******* ****

• Initial Complaint

  Date:06/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ticket AND badge from Showclix for an event. Purchased on April 16, 2023 and paid $186.75. Account has shown that the badge has not shipped. According to customer service, I was given a tracking number that showed it was shipped. They did not initially acknowledged that it was halted for over a month in transit until I brought it to their attention. They are offering me only an option that inconveniences me. I paid for the ticket and badge, but they do not care. They told me to pick it up at the venue by waiting in a line. I did not pay to wait in the line, I paid for a badge to be sent to me. I also paid the shipping fee for it as well.

  Business Response

  Date: 06/06/2023

  ShowClix is simply the ticketing solution Anime Expo uses to distribute their tickets. We are not the event owners and we do not process credit cards on behalf of this client. We have no control over their shipping or will call policies. I'm sure that Anime Expo, using us as an intermediary, was simply offering the best solution they had available considering the shipping delay. We regret the inconvenience. 

  Customer Answer

  Date: 06/08/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for being honest, rather than throwing random policy information at me. 
  
  
  
  Regards,
  
  
  
  **** ****

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday March 12, 2023 I purchased 6 tickets to visit -Jurassic World The Exhibition in San Diego for a total of $247.86 we arrived a minute after the doors closed for the last showing due to traffic and first time finding the location. Talked to the manager in charge and he offered to switch the dates or gave me the contact info for a refund. I chose to get a refund so the manager gave me the info and when I contacted the number they stated that they will not refund me even after I told them I had spoke to the manager of the exhibition. The exhibit is not even in the area any longer so I would not be able to get tickets to a different time since I have no idea what state or country the exhibition is at now.

  Business Response

  Date: 05/30/2023

  Our clients are fully in control of when and when not to issue a refund. Our notes state that this customer arrived late and was denied entry. We reached out to the client and they elected not to issue a refund. The customer then disputed this charge with their credit card, and that outcome was decided in our client's favor. We are simply the software company used for the timed ticketing. Any future inquiries about a refund should be directed to the promoter of the event. 

  Customer Answer

  Date: 06/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  When I reached out to the company they stated that your business is in charge of all refunds and in the response it is saying that they are. Since my initial request it’s just been one stating that the other is in charge of the refund and ultimately the consumer is the one that gets the short end of the stick. 
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (2) tickets for a show scheduled for April in February 2023. The total of the purchase was $52.40. The show was cancelled so I requested I be refunded. It clearly states on their website that if a show is cancelled they will issue a refund. I live chatted with a representative from showclix about my refund in April, the representative tried to say they do not issue refunds. After I challenged that and said it says on the website that they do for cancelled shows, they left me on hold for almost 10 minutes, and then came back to say they would submit a request for my refund. It took me emailing at least 4-5 times for a response on the status of my refund. I tried calling the business but they don’t actually have any way of talking to an actual person. I finally received an email on 5/12/23 saying my refund was approved and I should be receiving it in 7-10 business days. I have yet to see my refund. I emailed several times this past week, and I have received zero responses. I will attach screenshots for reference. I don’t think I should have had to go through all these hoops for a refund and I’m disgusted at the delay and for the email saying my refund was approved and still has not been given to me!
  I just want my refund, otherwise I am going to call my bank and file a fraud claim and also take this to court.

  Business Response

  Date: 06/12/2023

  This refund was processed on 5/19, and the card company stated it would take 5-10 business days to process. The ARN was not provided until 6/3 for some reason, but this was not our fault. 

  Customer Answer

  Date: 06/13/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like to add that I did finally receive the refund, but I reached out several times asking for answers as to why I had not received it after the 10 business days and I was ignored and they never responded to let me know they were looking into it.  
  
  
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for the Pittsburgh Wine event happening Saturday May 20th, 2023 promoting chances to meet Terry Bradshaw and the chance to purchase special signed bottles of the Terry Bradshaw bourbon. End up that Terry canceled his appearance, which he can do, however when I went back to ask for a refund this morality upstanding company said there’s no refunds and best this for me to do is try and resell the tickets myself. Ya that’s right now the ticket company won’t refund me even with terry cancellation but they expect me to do their job. I don’t work for this company. I tried to file a complaint with the credit card company however they advised me they can issue a refund until the company that I purchased through does. So here we are the event came and went, I didn’t attend however this company is keeping my $60 for nothing. This is plain theft. The event changed, so a refund is expected. If this doesn’t get resolved I will be forced to file in small claims court.

  Business Response

  Date: 05/25/2023

  Terry Bradshaw was a limited part of the engagement, which is a craft wine and spirits expo: ******************************************************

  It's ultimately up to the promoter of the event if they want to issue refunds, and they did not. ShowClix is simply the software used to sell tickets to the event, we have no control over the event itself or refund availability. The customer had to agree to the Terms and Conditions for the event during purchase, which explicitly say no refunds will be granted. 

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  This is nothing more than thief by deception. The event changed and some how you believe you are entitled to keeping my money for services not used. In today’s world do you really believe that you can collect someone money at a no refund with event change. Terry was a huge part of the event and when he canceled you should have known that people would also cancel. You could have simply refunded my $60 due to change in event. It’s that simple. My next step is to file a claim at magistrate level and see what the courts will decide. 

  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/07/2022
  SC* FNGRS CRSSD PRESEN
  $363.10 confirmation number: **************** $327.70 confirmation number:
  ****************  When I tried to buy tickets for an event that was called FNGRS CRSSD presents PROPER NYE/NYD in San Diego, California. I received a “your session has timed out” message when I attempted the first time which was the $327.70 charge so I logged back in to make the purchase again since my session had timed out and that’s when I did the $363.10 purchase and got a confirmation page this time around.
  But when I checked my email I had two confirmation emails from ShowClix when clearly I had gotten a timeout session message. When I tried to dispute it they declined the dispute and said it was a successful transaction.
  Since this was a part of a payment plan for concert tickets, I never made the second payment and I never received tickets. Therefore I have tried to dispute both charges after the event happened to no resolution between the ticketing company and my bank. They even sent my bank an incorrect receipt that was not the event I bought tickets for, nor my name, nor my credit card and said that was the purchase I made. I never received tickets or a refund for this.
  Thank you.
  
  I have tried over and over again to dispute these charges but the ticketing company “ShowClix” or the promotor “FNGRS CRSSD” does not offer a refund.

  Business Response

  Date: 05/15/2023

  We reached out to the promoter of FNGRS CRSSD and they denied the refund request. Ultimately, our clients are the ones who control refund availability as all sales are final, and customers must agree to the terms and conditions that state exactly that during purchase. We feel like we did as much as we can in this case by reaching out to our client to see if they would like to issue a refund. They did not wish to do that. 

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 4 tickets on November 1, 2022 for Winter Lantern event entrance on December 10, 2022 at 9pm in Tysons Corner, VA / Washington, DC. However, due to scheduling issues, I was notified on December 1, 2022 that the event postponed its opening until December 16, 2022 and noted that tickets for dates prior would be honored for any alternate date December 16 , 2022 and on through the event closure.
  
  I notified the company that I was able to use 2 of the tickets on an alternate date but requested a refund for the other 2 tickets as the individuals had traveled from out of town, specifically on the weekend of December 10th, and could not attend any future / alternate dates. I notified the company of this request on December 17, 2022 and have yet to be issued a refund.
  
  I’ve been bounced from talking with the event coordinators, to customer service and finally, in the latest communication, was told that it would take up to two weeks to get an approval and up to two weeks to issue the refund… that was over a month ago at this point. I’ve asked for an update, and have gotten radio silence.
  
  ShowClix Reference ID for the case is ********

  Business Response

  Date: 02/22/2023

  Refunds are at the discretion of the event owner. We have reached out them on a several occasions about a refund on this order, but they have not responded. ShowClix is simply the ticketing software this promoter has used to sell their tickets, and we do not control refund policy.  

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I contacted the vendor directly in December regarding the issue and was told by the vendor that all refunds are handled by ShowClix and to work with them. When I contacted ShowClix at that same time, I was given the same generic response that was just provided to this complaint, which is that ShowClix doesn’t handle refunds, that is up to the vendor. 
  

  However, I didn’t pay the vendor directly and the vendor didn’t charge my card, ShowClix did  even after getting confirmation from the vendor, a refund still has not yet been issued. It has been well over three months since my ticket event date and the original event date cancellation. I have tried repeatedly to work with both the vendor and ShowClix to get this resolved but continue to get generic responses with no one taking any accountability to resolve the issue for a cancelled event date and issuance of an appropriate refund.

  
  Regards,
  
  
  
  ****** ******