We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Mountain Laurel Resort and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This year 2023 we were supposed to receive a week certificate from mount laurel resort which we haven't received after paying our maintenance fee $547 on 26/10/2021 and $27 on 15/3/2022 total of $574. we tried to contact the business but they aren't responding and not resolving the problem. my Account number is #******

  • Initial Complaint

    Date:02/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased timeshare in 1991. Then renewed it in 2021 for additional 20 years. I called to pay my maintenance fee on Feb 7th and was told they have not signed new contract with Interval which means I can't trade my timeshare week... I am demanding a refund for this breech of contract and NO ONE has emailed me back except once telling me this was sent to corporate location. I asked for corporate phone # or Person to speak to and the email address will not email me back any longer.

  • Initial Complaint

    Date:02/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been owner for 20 years and just paid over $800 to renew my timeshare which mountain Laurel sent me bill for and received payment. Now I am trying to deposit my week and all I keep getting is run around with phone numbers and emails that never answer. I was told someone would get back to me when did chat online in their website but nothing. Than was told under new owners and still negotiating and don't know when they will get back to me but had no problem taking my money. Would like a response

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid to extend timeshare with mountain laurel resort and transferred ownership from ********************* to *****************. Wanted to utilize time share abilities as able to interval international. When speaking to Mountain Laurel in October 2022 stated that they were switching time share companies and should have information by December 2022. The company has not been able to provide us with information and have not been able to reach company by phone and no response to email inquiries. If they cannot fulfill obligation we paid for we would like our money back. We were very happy with service before but quite disappointed over last several months. Any help to resolve would be appreciated.

  • Initial Complaint

    Date:02/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a timeshare at Mount Laurel Resort and spa for a period of 20 years. We get to have a week every other year. This year would be our last year but they are saying there are no weeks available. We have been trying to book since August last year. On top of that we were told that the management are deciding if they are even going to honor the week. We have no access to any management. We've been trying to call multiple times and have been getting the run around or can't get through. Staff at the resort that we have spoken to have told us they do not know what is going on. I would appreciate anything you could do to help us. Thank you.

  • Initial Complaint

    Date:02/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a timeshare owner at The Mountain Laurel Resort & Spa, Membership #******. Each year in January, I have been able to deposit week to ********************** in order to exchange for another timeshare. I can not reach anyone at Mountain Laurel Resort because the phone number is disconnected ************ or the other phone number *********** is either always busy or no one ever answers. I have been trying to reach them for 6 weeks. I emailed them as well and no one replies. On line if you try to book a room, you still can and contact the virtual reply person ****** who told me several times someone will call but will not give me information. I believe they are either out of business and will not honor the timeshare holders vacation week but are continuing to take "Hotel" reservations. I have one year left on timeshare vacation plan and I would like an answer. If I can not exchange the week then I want my money back for 2023 if they can not give me an exchange number. I believe there is something shady going on. I was able to stay at the resort last summer in 2022, so whatever is going on, is something recent and they will not communicate with us. Please help. Thank you.

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to deposit my week at Mt Laurel Resort since November 2022. The secretary Tell me that I cant do this since Mt Laurel is no longer associated with interval international and the owners are negotiating with ***. I have called both companies and they have no knowledge of this. I am being held hostage since I cannot go on a vacation until my week is deposited for points. My week is usually between June and July and is worth at least 75,000 points for a two bedroom unit. Please help. I see from the complaints I am not the only one in this situation.

  • Initial Complaint

    Date:02/01/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are trying to contact Mountain Laurel timeshare to deposit our week. We've tried numerous times for two weeks. There was a similar complaint from 8/2022 and it was resolved. Can you please help us get results? Thank you.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a timeshare owner at Mountain Laurel **************************** in *******, ************. I have been trying to contact them and deposit my week since December last year. I have called a few times already and only getting busy tone. When I got through last year, I was told the owners of the resorts will send communication what the plan for the resort. Up to now, I have not receive any kind of communication. Not sure if they are selling the resort and refunding us or what. I cannot use my week with ********************** until I deposit my week with Mt. Laurel. Would really appreciate any help. Thanks.

  • Initial Complaint

    Date:11/06/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a weekend at Mountain Laurel Resort this past weekend. This place was horrible and I was completely scammed. This place should not even be opened due 59 safety, cleanliness, lack of staff, poor maintenance, and false advertising. The website is false advertising and very deceiving. Website states there is a restaurant, heated indoor pool and *******, spa, mini golf etc. there was none of this. Place looks like it should be condemned. There are 5 staff people, no cleaning crew, no security with doors opeNed everywhere, garbage all over the place. Wings and doors all closed off. There were about 5 guests total. On top of this there was some animal running around in wall keeping us up and last night we were awoken by fridge making a loud wailing noise. It went on for an hour. Tried calling and going to front desk but no one was there of course so we left in middle of the night leaving key at front desk on counter. This is not ok. I should not have to pay for something like this. The website conned me and being there was a total nightmare and not safe. This place is very bad! Not once did I see cleaning staff. There were certain floors of hotel that had cots with mold in the hallway. Grounds had garbage and overgrown grass e wry where. This place should not at all be in operation.

Mountain Laurel Resort and Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.