Complaints

This profile includes complaints for Midas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midas

  1820 Macarthur Rd Whitehall, PA 18052-5717

• 

  Midas

  1201 S Broad St Philadelphia, PA 19147-4401

• 

  Midas

  740 Baltimore Pike Springfield, PA 19064-3052

• 

  Midas

  335 S West End Blvd Quakertown, PA 18951-1403

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  Midas

  2914 William Penn Hwy Easton, PA 18045-5229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a refund of $100 and yet to receive it

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: A simple brake repair job has turned into an absolute nightmare. Midas (in Wind Gap) technicians and their management has cost several hours of our time, money, and peace of mind, and their shoddy work put the lives of my family in danger. At the direction of Midas, damage they caused had to be repaired by **** VW, and the need for additional repairs is very likely if the wrong fluid type was introduced to the braking system. Midas did not respond to emails asking about the type of brake fluid they used, and whether they would reimburse me for work performed by a dealership; not responding to my inquiries was like rubbing salt in a wound. The entire ordeal is well documented and I have several pictures, video, and a voice message that clearly illustrate the story. I also had **** ** provide a brake fluid sample for analysis, if needed. I would like to recover the out-of-pocket cost of $1,339.29. I will attach a PDF that describes the experience in detail.

  Customer Answer

  Date: 01/02/2025

  Attached you will find a detailed sequence of events.

  Business Response

  Date: 02/11/2025

   I did talk to out our manager and we have replaced all of the brake components for the customer and have refunded all of his money he paid us.
  
  We have the receipt for the correct brake fluid purchased for the days of his services.
  

  
  

  Customer Answer

  Date: 02/11/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22757843
  
  I am rejecting this response because:

  1. Midas has not contacted me to refund the amount I originally paid ($872.87) to have the rear brakes repaired on 7/6/24 (Midas Invoice #*******), which was the work they performed that damaged the front brakes.

  2. The front brake calipers that Midas replaced failed, and the Midas store manager (*****) directed me to have the brakes fixed by the dealership (I have the voice message).  Midas did not reimburse me for the repairs (**** Invoice #******), which is why I filed this complaint with the BBB.

  3. Midas has not contacted me about the type brake fluid they used, nor did Midas mention the type of brake fluid used in their response to the BBB.

  See the Events Sequence document previously provided.

  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/10/2025

  We resolved the issue with the customer.  At the start of the complaint we had already given the customer back the money he spent with us.  
  
  Last week we sent the customer the money to cover his repairs at the dealership and unrelated costs to conclude a back and forth that wasnt progressing towards closure.
  
  
  
  
  
  ****** *****
  CEO & COO, *************

  Customer Answer

  Date: 03/10/2025

  Mr. ***** is ill informed.  To be clear, Midas has NOT refunded the money I originally spent on 7/6/24 (invoice ******* in the amount of $872.87), which I imagine Midas could easily validate with the credit card company.  Today (3/10) I received a check for the invoiced repairs performed by **** VW on 11/13/24, and ONLY the invoiced repairs performed by **** VW, which is what I was seeking reimbursement for.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I took our 2010 ***** CRV to get a tune up and oil change at Midas. We were charged 1800 for the repairs to the vehicle. In the process the organization told us that there was a recall on the vehicle prior to the repairs being made. When asked what was the recall process the manager told us that we take the car to *****, they inspect the vehicle and fix anything on the vehicle if necessary. At no point did Midas make us aware that the vehicle could be deemed unsafe for driving and seemed a total loss by *****. Midas completed repairs and charged us the amount. After taking the car to ***** ***** deemed the vehicle recall a total loss and a hazard to drive. We were left with the Midas bill though they knew of the recall prior to commencing with repairs. The ethical thing to do would have been to not repair the vehicle and subject it to recall inspection first to not charge the customer for unnecessary repairs to a recalled vehicle.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just to preface this: I drive a 2012 ***** accord EXL 4cylinder.Saw on their website they offered a free brake check so I decided to go to the Midas in windgap PA for one. After the brake check they told me that I had 0 brakes on the front of my car (they described it as being almost metal to metal), my rear brakes were getting low, and I needed my rear calipers replaced. They told me it would be almost $2,000, and then they tried pressuring me into signing up for their credit card and the one mechanic tried pressuring me into getting it done right then and there despite me already saying no. He told me they could have me in and out in an hour which did not make sense because they wanted to charge me almost $800 of the $2000 in labor which made this whole ordeal smell super fishy. I left and went to a trusted mechanic the next day. They told me there was nothing wrong with my car and that I would need some of my brakes replaced in a couple thousand miles, but he said there was nothing wrong with my calipers and my brakes were not near being metal to metal at all. If you're going to lie to customers and flat out try to scam them, remove the free brakes service from your website. Its just a gimmick to get people in and try and get them to pay for work they dont need done on their vehicle. AND STOP LYING TO PEOPLE

  Business Response

  Date: 11/08/2024

  I attached the work order and the complaint letter. Below is a statement from our store manager, ***** ******. We consider ourselves car doctors. You bring your vehicle in to the shop and we tell you what we see and we make recommendations based on our professional experience and our certified technicians. We try to make repairs affordable by offering payment plan options to our customers. Our goal is to make sure people get home safely to their families. Everyone is entitled to decline the work and get a second opinion.

  TO WHOM IT MAY CONCERN,
  
  ***** **** CAME INTO OUR STORE AT ************** ON 07/26/24. RO NUMER ******* WHICH I HAVE ATTATCHED TO THIS EMAIL. HER COMPLAINT WAS THE BRAKES WERE MAKING NOISE AND WANTED TO GET THEM CHECKED OUT. WE BROUGHT THE VEHICLE IN AND NOTED ALL 4 CORNERS OF THE BRAKES WERE GETTING LOW. FRONT BRAKES WHERE DOWN TO 2/32NDS AND THE REARS WHERE AT 3 1/2- 4. ALSO APPEARED THE REAR CALIPERS WHERE STICKING. WE QUOTED HER THE WORK AS THE "WORSTCASE SCENARIO" WHICH IS PADS AND ROTORS ALL THE WAY AROUND AND REAR CALIPERS. SHE DECLINED THE REPAIRS AND WE CHARGED HER $0.00 BECAUSE OUR BRAKE INSPECTIONS ARE FREE. SHE WAS IN NO WAY BEHOLDEN TO USE US, WE JUST TOLD HER THE CONDITION OF THE BRAKE SYSTEM. SHE TOOK IT TO DOTTA AND HAD THEM LOOK AT IT AND THEY TOLD HER SHE HAD ROUGHLY 3000 MILES UNTIL METAL TO METAL WHICH IN THIS INDUSTRY COUNTS AS END OF LIFE. 
  
  THANK YOU FOR YOUR CONSIDERATION 
  
  ***** DEEMER 
  
  MIDAS WINDGAP
  
  STORE MANAGER

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this facility 5 times due to issues with the rotors and brakes that company stated were replaced. My car continues to squeak after the 5th job !nd this company has refused to contact me to resolve the issue or reimburse me for my time, gas, and energy! I paid almost $800 for this job. There is something still wrong as my brakes still squeak. I promise you if something happens and my breaks lock up while driving I will be filing a lawsuit!!! The owner Catherine V****** has refused to contact me. The regional manager Mario F***** has not contacted me. I can provide proof of all visits upon requests. I also have recorded videos of the screeching sounds that my car has made.