Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2019 S90 ***** in September 27 2023. At the time of purchase I was given a "we owe you" document regarding a repair to the motor or some part for the air conditioner. Motorworld contacted me in November to install/repair the air conditioner in the vehicle. While the vehicle was being repaired I requested a replacement vehicle to use while my vehicle was being repaired and they obliged. I received the car after it was repaired and was told the issue was fixed. It being winter I had no need to use the air conditioner. It wasn't until middle of June that I attempted to use the air conditioner and unfortunately it wasn't working. I made Motorworld aware and was told that I needed to take the problem up with ***** dealership. I was also told that the air conditioning wasn't covered by my warranty. A few days later I called back and told a female named ****** that this was a previous problem that Motorworld had attempted to fix but that it hadn't. She told me that the computers were down and that she couldn't verify that. I did present them with a document that stated that they were supposed to fix the ** in the car. Once I presented the document. ****** told me that she didn't know when they would be able to have a look at the car to see if Motorworld or ***** would have to repair the vehicle. I left the car there June 27 and when I returned July 2nd. I spoke with a ****** and she told me that the part had to ordered and that I was to speak with her going forward regarding my repair. She told me that she didn't know when the part would arrive but they would let me know. I explained that the temperatures were extremely high around this time and would appreciate it if they would give me a loaner while they waited for the part to arrive. ****** told me that she would ask her supervisor. She told me later that day that the supervisor said no. It's been 3 weeks since they ordered the part to repair the car and I'm still waiting. The heat has been extreme.

  Business Response

  Date: 08/02/2024

  This customer purchased a vehicle from us and we had to replace the compressor when he purchased the vehicle.  The customer now states the A/C is not blowing cold air.  We sent his vehicle to a ***** dealer, who found the wiring to the A/C compressor hit the fan and broke.  The ***** dealership repaired the wiring and tested the A/C and it now works.  The customer also stated there was a parking malfunction service message on the dash cluster.  The ***** dealership found the left rear axle harness had a broken wire.  They installed a new axle harness.  Tested the parking brake and it now works. 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in may. A few weeks after the purchase the car up and died in the middle of the highway. My son and I were nearly killed in a car accident. I waited several days before it was towed back to dealership. It has a year bumper to bumper warranty. Motorworld claimed the serpentine belt snapped. After a week it was fixed under warranty. I picked the car up. Driving on the highway from dealership the car died while merging into traffic. I was nearly killed in a car accident. Called the dealership. The told me to basically walk back in opposite direction on the highway back to them. I did. My car was now at dealership for another week to fix the alternator. That was also fixed under warranty. I now received a call from them telling me I needed a front end alignment. That was not covered under warranty. They told me it should be done or my tires would be ruined. I had no problem with alignment before the car went for repairs. Against my better judgment I agreed. I would have to pay out of pocket. The car would be done after that. A few hours later I received a call telling me my back controller arm was bent and cracked and the refused to do the alignment or any other repairs. Acussing me of damaging those myself. They also said they have pictures to prove they didnt sell me the car that way. I never implied that they did. I also never had an issue with the rear of the car before it went back. I lost major employment because of this. Also the treatment I received was unacceptable. They car had to be towed twice back to the dealership which the tried to make my responsibility. Finally they agreed to have it towed. Perhaps during the tow the car was damaged. But it did not have those issues before. Now my car remains at the dealership. I was told to pick it up claiming safe to drive. I refuse to endanger myself and fear being blamed for more damage driving in that condition

  Business Response

  Date: 07/23/2024

  I spoke with **************** and after everything this customer had to go through here at this dealership.  We are going to fix his vehicle as a customer goodwill.  The customer is extremely happy. 

   

  *******************************

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck on Saturday, but unfortunately, I encountered some issues with it. After driving it for less than 50 miles, the check engine light came on. I was quite disappointed because I expected a truck without any problems. When I contacted the dealership, they were not willing to work with me and the sales manager was very disrespectful to my wife. Instead of offering a resolution, they suggested giving me much less than the purchase price for my trade-in and charging me all the fees again if I wanted to switch to another vehicle. This left me feeling frustrated and stuck with a truck that has issues. Additionally, it is inconvenient to be without transportation while the truck is being serviced, and I have concerns that the issue may not be properly fixed.

  Business Response

  Date: 06/18/2024

  Customer purchased the vehicle without his wife.  His wife wanted the vehicle returned because the check engine light came on. We informed the customer that we have no problem bringing the vehicle in for service.  The customer had an option to purchase a extended warranty at the time of purchase which would cover rentals.  The dealership does not have rental vehicles for preown vehicles.  If the customer would like to bring the vehicle in for service and would like to schedule an appointment, please have them call ******************************* at ************.

   

  Thank you

  Customer Answer

  Date: 06/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21830224
  
  I am rejecting this response because:
  The information provided by the dealership is far from accurate. Not even an apology for the highly disrespectful sales manager. 
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ************* of *********************** got over paid and refused to pay back the money.

  Business Response

  Date: 05/20/2024

  This customer received a check from the insurance company and deposited it into his bank account through his phone.  The customer then put white out on the check and tried to hand it into the dealership.  We contacted the insurance company who voided that check and reissued that check in the complaint, and gave the dealership the check for the invoice.  The dealership spoke with the insurance company regarding this complaint and they stated there was no over charge and they would speak to the customer. 

   

  Thank you 

  *******************************

  Customer Answer

  Date: 05/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21711718
  
  I am rejecting this response because:

   

  No check was ever deposited or cashed by *****************************. The only check cashed was uploaded along with original bill from ************* which clearly states the billed amount is lower then the check that was cashed by ************* of ****** ****. Let the record reflect all images uploaded corresponds with bank statements. Nothing was ever deposited or cashed by *****************************. 
  
  Regards, 
  *****************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 06/04/2024

  The check the customer handed us had white out on the back and had the following on it: for mobile deposit only.  The dealership could not deposit a check with that on the back.  We contacted the insurance company and they took that check back with them and issued the dealership a new check, with the amount of the repair order.  If the customer needs a refund he needs to contact his insurance company because the dealership was paid the amount of the repair order. 

  Customer Answer

  Date: 06/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21711718
  
  I am rejecting this response because:

  The original check had  for mobile deposit only and was covered by white-out initially because I was going to deposit via phone app but the amount of the check was over $4000.00 and the bank does NOT allow you to deposit anything over $2000.00 using a mobile device. I was unaware of this so I used the white-out to cover up the for mobile deposit only, contacted *********************** ( service manager for ******************************** and advised him of the issue ( check being more then the bill) and **** advised me that ******** will send the difference ($114.33) via check in the mail for the overpayment. The check was for $4,637.54 (check#*********)
  The billed amount was $4,523.21 as per ************* receipt. That would leave a balance of $114.33.
  The reissued check (check# *********) was for the same amount as the original check ($4,637.54) so that balance of $114.33 was overpaid, refer to the images uploaded.
  
  Thank you,
  JWB
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 06/06/2024

  Hello,

  The original check had  for mobile deposit only and was covered by white-out initially because I was going to deposit via phone app it but the amount of the check was over $4000.00 and the bank does NOT allow you to deposit anything over $2000.00 using a mobile device. I was unaware of this so I used the white-out to cover up the for mobile deposit only, contacted *********************** ( service manager for ******************************** and advised him of the issue ( check being more then the bill) and **** advised me that ******** will send the difference ($114.33) via check in the mail. The check was for $4,637.54 (check#*********)
  The billed amount was $4,523.21 as per ************* receipt. That would leave a balance of $114.33.
  The reissued check (check# *********) was for the same amount as the original check ($4,637.54) so that balance of $114.33 was overpaid, refer to the images uploaded.
  
  Thank you,
  JWB

  Business Response

  Date: 06/18/2024

  This complaint is not correct.  The customer needs to go back to his insurance company.  We received the amount of check for the invoice. 

  Customer Answer

  Date: 06/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21711718
  
  I am rejecting this response because:

  I went to the insurance company. They are responsible for giving me the copys of the checks. The check images both have been uploaded and reflect the same amount which is $113 more than an invoice created by *************. 
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we purchased a pre-owned ****** and agreed to temporarily finance ******** until our investment funds came in which actually came in right after we signed the finance agreement which the representative explained no rush in paying it since we have 30 days without any finance charge whatsoever. That was inaccurate information. The finance co, Ally, charged us on a daily accrual from the day we took the car. to top it off, the Motorworld rep.(*************************) denied telling us the mis-information.

  Business Response

  Date: 05/23/2024

  I spoke with both ******************** and *******************, the division president of MotorWorld about the circumstances of this complaint.  The vehicle was a Hybrid Highlander, a vehicle is not normally available.  ******************** and his wife indicated that they wanted the vehicle and the dealership advised them that they could purchase it.  They asked if the dealership could hold the vehicle until they were able to arrange funds and then they would pay in cash and in full.   It is the policy of the dealership that we do not hold used vehicles as there is a significant demand for used vehicles and they depreciate. 
  Mr. and Ms. ******** signed Retail Installment Sale Contract which states:
  1.            Finance Charge and Payments
  a.            How we will figure Finance Charge.   We will figure the Finance Charge on a daily basis at the Annual Percentage Rate on the unpaid part of the Amount Financed.
  
  *********************, our Corporate Attorney,  spoke with ************************* and the Sales Manager about this and ****************** was clear that he did not tell the customers that there would be no interest due.  He also spoke with ******************** who is adamant that he was told that there would be no charge and that he did not read the documents and just signed where the form indicated a signature need.  This document is clear that it is a vehicle finance agreement and that the interest rate is 7.29%. 
  
  Based on the document that the Sperazzas signed, the dealership is unable to assist them any further.

  Customer Answer

  Date: 05/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21704945
  
  I am rejecting this response because:
  The crux of the matter hinges on Mr ******** untruthful response to our complaint  during our time in his office, he specifically stated that we would pay no more than $15,347.58 if paid before 30 day time span  Both my wife and I reiterated that amount numerous times during the meeting .As far as the document is concerned, ***************** had us sign or initial numerous times electronically on his IPad  tap her tap there etc  We felt there was no need to read the entire document since he EXPLICITLY stated several times after we questioned him and pointed to the amount we owed.  Bottom line we TRUSTED and BELIEVED Mr ******** word.  Obviously his and Motorworlds integrity is on the line. We never spoke with *************.  Once again, Motorworlds integrity is solely based on Mr ******** response.  The extra money we had to pay the finance company paled to the dishonesty displayed.  We feel future customers should be aware! 
  
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/29/2024

  This customer signed the finance document showing the finance amount he would be responsible for.  If you would like a copy of this document, please let me know.  The customer already has this document that they signed.

  Customer Answer

  Date: 06/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21704945
  
  I am rejecting this response because:
  
  
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/03/2024

  HAVING A DIFFICULT TIME RESPONDING TO COMPLAINT ********. MY WIFE AND I ARE REJECTING THE BUSINESS RESPONSE. 

  ONCE AGAIN, MR. ******* VERBALLY MISINFORMED US SEVERAL TIMES DURING THE MEETING WITH "30 DAYS" , PAY IN FULL, NO INTEREST CHARGE. THE PROBLEM IS  , FOR WHATEVER REASON, HE DOES NOT WANT TO OWN UP TO IT. FOR US TO HAVE READ EACH AND EVERY LINE WOULD BE TO NOT BELIEVE HIS INFORMATION TO BE CORRECT. IN OUR TRUSTING MINDS, HIS WORD TRUMPED THE DOCUMENT. IF WE ARE ***** OF ANYTHING, IT IS TRUSTING THE REPRESENTATIVE FROM MOTORWORLD.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle died while going down the road. Had it towed to motor world in ****** barre pa. They did a test on it and said it was the cam shaft sensor that made my motor go. They then sent info to ******* corporate and they said there was some build up on the valve cover. And they would not fix it. I did all my oil changes myself after my garage closed. It's a 2014 ******* tuscon with only 39 thousand miles on it. This same issue happened with my wifes 2014 ********. They fixed it. Now they won't fix mine. My friend that is a mechanic said there will be some build up since I put low miles on my car and that I drive city driving. I have been going back and fourth with motor world and ******* they both say they are not responsible. And **** at motor world said you wouldn't believe how many hyuandais are there for the same 8ssue and get denied. My car has been up there and I'm paying a car payment for a dead car that in great shape. This is sad I was driving my wifes car when hers died and I knew exactly what it was when mine went acted the exact same way. Now the car has been there and I don't know what to do. I paid for the extra warranty and all and now I get told they won't cover it. I hope you can help me. I really want my car fixed. It would be so much easier talking to a representative so I can explain it in depth. Alls I want is someone to fix my car and 1 of them are responsible they need to stop pointing fingers and saying that one another are responsible. I took my car to back mountain specialist for oil changes. And after they closed I did it myself. I always kept up on all my cars. With only 39 thousand that motor wasn't ever broken in yet. Please feel free to reach out to me. I also recieved recalls for knock sensors, along with some other issues but n9w the car sits at motor world collecting dust and god only knows what else will go wrong from sitting the past 9 months.

  Business Response

  Date: 05/03/2024

  This customer towed his vehicle into us.  Our job as a dealership is to diagnosis the vehicle and let the warranty company know what our findings are.  The warranty company asked for service records, which the customer was unable to provide them.  The warranty company denied the claim based on no service records provided.  MotorWorld does not approved or deny warranty.  If the customer would like to discuss why this claim was denied, he would have to contact the warranty company.  

   

  *******************************

  ************

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16/2022 I filed a complaint against motorworld for selling me wrong car on paperwork, the check engine light came on for catalytic converter, they replaced a flex pipe , now 1&1/2 year flex pipe came out banged on sensors oil leaked from solenoid whatever that is , they refused to replace pipe under warranty, ******************* who pressured me to take to begin with offered to trade me out of car , they offered me ***** dollars for car I owe ****** thats helping me , I reported them to attorney generals office, I also called president though he never answered my calls finally got through to his assistant, she helped pay for flex pipe $800 dollars I paid $1047 dollars now turbo is shot under warranty but still needs catalytic converter the original part they should replaced , even worse they wouldnt even fix it themselves they had me pay to tow it to a different dealer so they can repair it , I called assistant vp again and she was very rude and refused to help with converter which is under warranty till ****** miles and I have ****** miles it should have been replaced the first time instead of flex pipe now they wont answer my calls $1700 dollars for converter part only please help Im trying to get a lawyer looking for original paperwork from first check engine light I have proof that was code please help

  Business Response

  Date: 03/13/2024

  Please see the two responses that were sent to the Attorney General regarding this same complaint:

  ************** purchased his vehicle on October 15, 2022. During this time, the vehicle he wanted was sold before he could get financing.  We do not hold vehicles in Preown.  We provided him with a vehicle that worked in his budget.  At that time, he did not have to accept or sign for that vehicle.  We have already spoke with the shop who has his vehicle and informed them that we would fix his concern with the o2 sensor.  We are sending them a new o2 sensor up to their shop to install.  If you have any questions or concerns, you can call me directly at ************.

   

  ************** took his vehicle to an outside shop who told him that he had multiple leaks.  MotorWorld has no record or receipt of what this outside shop did to his vehicle.  He then towed his vehicle to MotorWorld, where we found multiple codes stored in his vehicle.  We needed to send his vehicle to a dealership (*********************) that worked directly with his type of vehicle.  Attached is the document of everything they found wrong with his vehicle.   The only thing the dealership was responsible for was the flex pipe and the 02 sensor.  All of the other concerns are the customers responsibility.  The customer does have a warranty and that warranty does cover some of the concerns, however the other concerns are not covered under the warranty and it is the customers responsibility. The customer wanted to trade the vehicle into the dealership and the trade in price was given to him based on the vehicle in the current condition.  If the customer decides to fix the vehicle, that price would change.  Please let me know if you have any other concerns.

  ****************** vehicle was never brought to our dealership for a catalytic convertor.  If you have any questions, please contact me directly at ************.

  Customer Answer

  Date: 03/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21421998
  
  I am rejecting this response because:
  I did take it in for catalytic converter that was first check engine light but you changed flex hose , weeks later I also took it in for coolant leak, two days later it needed a water pump also took in for shutting off when running air conditioner, you didnt find anything wrong with it , maybe we should have sent it to ***************** to begin with, I went for an oil change speedy lube they told me about major oil leak not an outside shop , my total bill is around ***** dollars I took it to you for converter see my previous complaint, also no one told me they sold equinox, why would you just add any car to paperwork instead of telling me you sold car , I trusted you had equinox on paperwork, I made the mistake of trusting you guys , I signed papers then waited two weeks for release of trade in , when I went to pick up equinox I was furious you had wrong car wasnt taking it , and ******************* pressured me it was a better car , I made mistake of driving off in that car, but you guys made mistake of not replacing converter while it was under warranty, and now I have to pay for it , and the offer of ***** for my car for trade in was ridiculous I have the printout and my new car payment was $900 , 900dollars a month thats the help ******************* offered me , ****** had me sit there while he took personal call for 20 minutes then gave me printout and said anything else I can help you with? They need to cover converter  please help 
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023 I purchased a 2024 ***** ***. One of the perks was free oil change and tire rotation for 20,000 miles or 24 months. I scheduled a maintenance appointment for Jan 8th since I have over 6,000 miles on the car and a maintenance reminder came on my car screen. My oil is at 50%. Today I got a phone call from *** at MotorWorld saying the company has ‘changed’ their policy. I will have to pay for the maintenance unless my oil percentage is 15% or lower. So I will experience more wear on my tires waiting for the oil percentage to reach 15%. I consider this a case of not honoring a sales pitch since this new requirement was not in place at the time of purchase.

  Business Response

  Date: 01/09/2024

  I spoke with the customer and he is coming in on Thursday at 9:00am for our technicians to look at his vehicle.  His vehicle is telling him that he needs the A1 service.  The manufacture informed the dealership that we need to wait for the vehicle to tell us when it needs service before we can complete the complimentary service.  That is usually at 15%.

  Customer Answer

  Date: 01/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 8/10/2023 We took our 2007 ** *** ******** to be fixed for a recall and trouble with the vehicle going into "limp mode" so they did a full diagnostic check . After they did so they told us the car was ok . Then called me with a 190 dollar bill for that alone. At that point the existing problem was not fixed yet . So I asked to speak to the mechanic ,after a long decussion with him he said he would drive it home to see if the problem of going into limp mode would re-occurr . Well he drove it home to his house in Allentown pa that evening and that was a 60 mile drive . The next day he drove it in to work at ******** and at the last minute he advised me that the car did go into limp mode. So they gave me a price to fix it another 3,000 dollars. At the time I didn't have that type of money. And of course they offered me a finance plan. With a 30 percent interest rate so for a 3000 dollars fix it will cost me almost 4,000 dollars by the time I finish paying it. So at this point I'm not very happy at all. So I get the car back and in 38 days the same problem happens again my car went into limp mode. But yet they told me, and charged me 4,000 dollars to fix the problem. I called them again and they told me to bring the car back to be looked at. The service manager assured me that it would be at no cost this time . We had it towed there again. They did another diagnostic test for the 2nd time . They performed the test and told me there is an additional new problem. At a new cost of 2,000 dollars plus an another additional 190 dollar diagnostic charge on top of everything. They didn't even advise me that they were going to charge me another diagnostic test charge. I told them I wanted to be informed if there was any additional money required before anything was done. So now my car is sitting there still broke. I called the service manager and pled my situation to him and he told me I pay or I don't get my car back. This was the worst experience 

  Business Response

  Date: 10/09/2023

  We spoke with ******* on Friday afternoon.  The problem with his vehicle is the valve body.  We informed him that MotorWorld has decided to replace your valve body at no further charge to you. We are making this offer in the interest of customer satisfaction due to a potential incomplete diagnosis performed on repair order 8366232.  We understand that some of the same codes that *** be related to your symptom of the vehicle going into limp mode have returned.  According to ************* literature, if codes **** and **** return, the EHS (valve body) is unable to be repaired and must be replaced.  After the repair is complete, the vehicle will be test driven again.  No further repairs will be performed without written communication and authorization from yourself that would result in any additional charges.  MotorWorld is not taking any responsibility in repairs needed for additional codes present at this time (****, ****, ****,****, ****) or any unrelated codes that become present in the future.  If he has any questions or concerns, he can reach out to me directly.

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  ************

  Customer Answer

  Date: 10/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************************
  
  

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership sold an unsafe vehicle, brought it in to be fixed. Issue returned a day later. After inspecting the work that was done, the vehicle was assembled improperly which is unsafe to operate the vehicle. They now refuse to take responsibility on the matter. Before buying said vehicle, it was made known that the front passenger tire was wearing prematurely in an unsafe manner & that it need to be gone over & fixed. Proceeded to say that nothing was wrong with the vehicle after inspecting it for sale, within 3 weeks of owning the vehicle the tire continues to get worse. They inspected the vehicle as so which is not passable by PA law. Approved that it needed many things replaced to fix said issue which is what it had gone back for. Inspected the work done that was done improperly & will not be willing to fix the same issue it was previously there for.

  Business Response

  Date: 08/21/2023

  This customer came into the dealership for a chirping noise coming from the front of the vehicle.  At the time, we found the right front lower control arm is worn and causing the noise.  We also found the right front strut was leaking.  We replaced both of those items.  After test driving the vehicle, the noise was still present.  We found the leveling block that had powercoating was worn off. We replaced that.  When the technician installed the leveling block, he put the nut on upside down.  We ordered new nuts and informed the customer that they are here.  In the interest of customer satisfaction, we are willing to give the customer 2 tires.  If the customer has any concerns, please have him contact me directly at ************.

  Thank you 

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