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Business Profile

Candy

Shane Confectionery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for their products on 23 December. Order was confirmed on 23 December and assigned order number *****. My credit card was credited by the company on 26 December. I have heard nothing since them. I reached out to obtain order status by calling 5 times and 3 emails. On call 4 (8 January), an ********* answered my call, said nobody was there to help me but she would ensure I received a call the next day (9 January). No call or email response has been forthcoming. Therefore, I want to cancel the order and have my credit card credited with a refund of $150.69 but can't reach anyone.

    Business Response

    Date: 02/07/2023

    Thank you for your message regarding ********************************* order, Complaint ID ********. On January 12th, the order was refunded and an email was sent indicating so, along with an apology and a 20% coupon of thanks. We've not only sent a refund & email regarding said refund, we also sent their original order in good faith at no charge to them on Jan. 16th.

    Summary: A full credit card refund on 1/12/23, and according to our *** tracking (****************** & ******************), they received their order on January 18th via ***.

    I've attached screenshots from our fulfillment page showing both the shipping on the right hand side, as well as the full refund for their order.

    Please let me know if there's anything we can do otherwise,
    *********************************
    ************

    ********************************* (she/they)

    Manager & Historical Programming

    Shane Confectionery

    110 Market St. Phila., PA 19106


Shane Confectionery is NOT a BBB Accredited Business.

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