Medical Alert Systems
Alert1 Medical Alert SystemsHeadquarters
Reviews
This profile includes reviews for Alert1 Medical Alert Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromShelly B
Date: 05/21/2025
2 starsI purchased a ALERT1 bracelet for my elder mother a year ago. The Alert1 representative was Superb in assisting me through process. THEN!!My mother somehow lost the bracelet. Living in this time of COVID and other illnesses I would have never believed the bracelet needed to be returned. I thought I bought it, it's mine. I called to inform Alert1 know that it's lost and then they drop the bomb, you must pay.When I purchased this bracelet the Superb representative NEVER advised that this would be the result if merchandise is lost. Be UPFRONT ALERT1. Had I known, I would never have made this purchase. ?? Plus you are NOT permitted to terminate until you pay the money they seek.I just want all newcomers to be advised of this because obviously Alert1 doesn't feel the need to be honest about this.Review fromPamela C
Date: 10/24/2024
1 starPamela C
Date: 10/24/2024
Took advantage of an elderly person who is 86 years old, never heard of them before, but now they are saying they tried contacting us, but we have not received anything. They said they wouldnt refund back the amount due until we returned the item however we never received the item to return.
Alert1 Medical Alert Systems
Date: 11/11/2024
****** we are very sorry to hear of your less than stellar experience with Alert1. Can you please provide additional information regarding the individual (86 year old) that this matter was pertaining to? We would like to look further into this matter for you and resolve your concerns.Review fromDEB N
Date: 10/15/2024
1 starDEB N
Date: 10/15/2024
They scam you when you try to cancel. You are told: you will be mailed a mailing label, you return the equipment, 14 days after mailing you call them with the tracking number from **** receipt and they will cancel. I called for the mailing label. 11 days later, never received. I called and they offered to email the mailing label -- I gave them 3 different email addresses. Emails never received. Not just bad customer service -- they are scammers!Alert1 Medical Alert Systems
Date: 11/11/2024
*** we are very sorry to hear of your less than stellar experience with Alert1. In most cases, we issue a ***** return label via email. The label actually should be emailed to you directly from a ***** source, not Alert1. It sounds like your situation may have been different. Can you please provide additional information on the person who uses/used the service so we can look further into this for you?Review fromDenise M
Date: 09/12/2024
1 starDenise M
Date: 09/12/2024
My father had Alert 1, their customer service is the worst. They DO NOT CARE for there clients. only if they get paid. If you care for your loved ones don't make the same mistake we did.Alert1 Medical Alert Systems
Date: 11/11/2024
****** we are very sorry to hear of your less than stellar experience with Alert1. Can you please provide us additional information regarding the person who uses/used the service so that we can look further into this matter?Review fromVincent V
Date: 04/26/2024
1 starVincent V
Date: 04/26/2024
Scam... repeatedly disconnect my call after trying to retrieve refund for alert system.. Wrongly purchased from spouse was not fluently in English. She was trick into providing credit info. Thank God it was credit not cash which I could easily stopped payment.The company was not honest and true Stay awayAlert1 Medical Alert Systems
Date: 05/01/2024
Thank you for bringing this matter to our attention. We are sorry to hear of your less than stellar experience with Alert1.
We wish to further investigate this matter and resolve your concerns. Can you please contact us so that we can access the account in question. Our office hours are Monday - Saturday from 9am - 5:30pm EST. ************ option 2 for Member Support.
Review fromJIMMY S.
Date: 04/26/2024
1 starJIMMY S.
Date: 04/26/2024
First they tried to charge me almost ****** dollars because they said they had not got the device back.it was sent by registered mail with tracking. I knew they got it back because the number I had to tracking said they got it back Now they want me to pay them 77 dollars because they didn't give me credit for me sending f it back until they got good and ready to give credit.i don't owe them nothing. They are just crookedAlert1 Medical Alert Systems
Date: 05/01/2024
Thank you for bringing this matter to our attention. We are sorry to hear of your less than stellar experience with Alert1.
Our service terminations take place the same day the leased equipment is received at our office. Although service plans can be paid for in advance, Alert1 does offer prorated service cost at the time of termination.
We would be happy to review the service renewal and service termination dates for your account to verify the prorated amount that is being asked of you. Can you please contact our ********************** for further assistance with this matter?
************ option 2.
Review fromArthur B
Date: 03/15/2024
1 starFraudulent practices. My dad signed up for a medical alert monitoring and was told could cancel at anytime. He received the system and within a couple of days the equipment started to malfunction. It would send out alerts to the company day and night causing them to call and sending out the fire department twice. Within one month he decided it just was not going to work for his needs and we call to cancel the service. He had payed for the year in full, the salesperson of course did not mention that they would keep half of his money if canceled. All he said was that you could cancel for a full refund. We cancel within the first 30 days and they still kept half of the money’s paid. Please be careful, if you do sign up with them do not pay the full amount upfront. They will shamelessly keep money for service they did not provideReview fromprivate p
Date: 10/25/2023
1 starI was in the process of ordering this item. There was an order, review and complete page. I was still on the review page. I did not check the box for auto bill, I did not check the box for acceptance of terms and privacy. I did click on terms to see what they were where they again said they would annually charge my card. i would not accept. In the meantime, an email popped up saying I was a member. I called and spoke to Avery and she assured me the order did not go through. Later that day, another email popped up saying my device was being prepared for shipment. I called Avery again and she passed me on the member services...Um, Im not a member....They a man said there were other billing options, I said I would not agree to the terms, I did not complete the order and I called my credit card company to dispute the charge. I sent an email to the delivery email, not to send it, we didn't order it and we would refuse it. 50/50 chance they will send it. I never completed the order. I could not get past their terms so I abandoned the sale. Once they had my credit card number, they took it upon themselves to finish the transaction. Now I get extra spam mail as they must have shared my info....Review fromWilliam W
Date: 10/05/2023
1 starWilliam W
Date: 10/05/2023
Mother almost died when device did not work, and now she’s in assistant, living home! Tried to cancel many times without success! They kept taking money out of my account long after equipment was returned! Had to file a reversal through the bank and cancel my credit card. Worst company to deal with.Alert1 Medical Alert Systems
Date: 11/08/2023
Alert1 is happy to inform that a settlement for an unreturned equipment fee was accepted by the party on the account and the transaction completed on 10/5/2023.Review fromBecky T
Date: 07/03/2023
1 starAM IRATE!!!!! I can’t believe your company is too cheap to have just ONE LIVE PERSON on call to resolve technical issues that don’t always happen at your convenience. Malfunctions don’t all happen between 9 am and 8 pm Mon-Fri and 9 am to 5 pm on Saturday.
My ?? circle is red instead of green which means LOW internal battery. UPDATE: Base unit was determined defective on 7-3- 2024. Awaiting another box with prepaid sticker. This is my SECOND return in 1 month. If you turn your base unit over, there are 3 mystery buttons that Customer Service can’t explain. You will be thrilled to learn your unit was made in TAIWAN!! My red ?? has been on periodically since I got my latest unit. The icing on the cake came when I learned I could communicate via text to someone for $4.95 if your problem arose outside of office hours. OLD PEOPLE DO NOT TEXT!!!! I do not think your company is ethical.
Date of experience: June 29, 2023
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