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Business Profile

Corporate Gifts

CustomB2C

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Corporate Gifts.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item on december 10th 2023, item was said to ship from the US and make it by christmas. item shipped from china and said delivered january 2nd. No where to be found reached out twice with no response only to finally getting an email asking if i’m stupid and cannot contact usps. No product and was insulted because they couldn’t deliver their product.

    Customer Answer

    Date: 01/18/2024

    their email is [email protected]. im guessing they were never at that address and used it to make people think they were in the US when really a china company. 

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product two weeks ago and still has not even shipped I get a tracking number but it is only because they printed the shipping slip still has yet to ship

  • Initial Complaint

    Date:09/27/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my husband a custom tee-shirt for Father's Day.  I never received the shirt. I've been in email contact with the company several times. They keep assuring me that the shirt is being looked for. Now they are not responding to my emails.

  • Initial Complaint

    Date:05/24/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on May 9, 2023, I purchased a custom mother's day sign for my wife for $59.95 USD to be delivered to my address in Markham, Ontario, Canada. It is now May 23, 2023 and I have not received any updates from this company on the status of my order. Despite trying to contact them 3 times by email on their customer support address posted on their website, there has been no response. Below is their website. I have also asked for refund now since they are not responding so if they are unable to complete the order they can also refund to my credit card what I paid. I have all the emails confirming the order and each time I contacted the business to raise my issue with them. Hope the BBB can help me solve this issue with the company. Thank you. *********************************

  • Initial Complaint

    Date:01/17/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 19, 2022. I ordered 2 hats from the company CustomB2C website ********************************. I received only one hat December 19, 2022. I contacted the company by the email December 20, 2022, ******************************** listed on the website. I advised I only received one hat and dissatisfied with the Hat I received. Also, the order took longer than they listed on the website. December 21, 2022, the company responded back with a vague response stating Dear customer, Thanks for your support and concern on our store. Sorry for keeping you waiting so long. We deeply apologize for the inconvenience caused to you. We ship the other item to you, and after we contacted the logistic company, maybe the courier was sent to the wrong address. We have suffered the loss. Sorry so much! I emailed December 21, 2022, asking for more info on what they were going to do about the missing hat. I have not received any emails or phone call back from them since they emailed. *** sent several emails since with no response back. The Hat I'm missing I paid $29.99. The one I received I paid $28.99 total $58.98. Discount -$5.90 Shipping $6.99 Total USD $60.07. I was also charged an additional .60 added for international service assessment fee. So total $60.67. The order number B214673. I emailed the company January 12, 2023, requesting a full refund. Ive not received any response.

CustomB2C is NOT a BBB Accredited Business.

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