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Business Profile

Energy Audit

York Home Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Audit.

Reviews

This profile includes reviews for York Home Performance's headquarters and its corporate-owned locations. To view all corporate locations, see

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York Home Performance has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Maureen M

      Date: 12/16/2024

      They do not stand behind their work, when you reach out to ask them about their work, they block you on social media they don't respond to you in email. The insulated my house and kitchen area a few years ago. I reached out to their salesperson or field person to let them know that the kitchen was still very cold, he told me I needed new windows. A few years later I got new windows, there's a 10 difference between my kitchen and the rest of the house. I reached out to that gentleman he said he would get back to me and then completely ignored me. I reached out on social media and one of the co-owners of the company reached out, I forwarded my email to him all the exchanges, he proceeded to block me on social media and not respond. This says everything about their ill practices and I'll be sure to reach out to BG&E to let them know how they treat their customers. I was willing to pay for them to do more work but they didn't even bother to find out, too scared to even find out the issue. Said that shows guilt!!!

    • NANCY O

      Date: 03/16/2023

      On Feb. 21, 2023 York performed specified work that was recommended by our Auditor D***** (great salesman). Attic insulation, hall bath exhaust fan, and new water heater/heat pump were installed. Upon completion 6 hours later, bath exhaust fans never shuts off, the water heater was installed by one individual that took the full 6 hours to install. In the end we were left with 2 scratches on our newly installed floor (<2yrs old), one of which is 14” long because the workers failed to bring a dolly, the cold water pipe was sticking out 10” from the base close to the floor, (see pictures), our front door alarm came up missing from the final air flow check, 2 nail pops, and a small crack in our ceiling, the water heater was never programmed! I had to program it myself. The next day I contacted Noah (owner of the company) with our concerns. Noah seems to think a water pipe sticking out 10” from the water heaters base is normal. After addressing my concerns, he finally agreed to send someone out to reroute the cold water pipe, and repair the 14” scratch. One week later the pipe was rerouted and workers tried to repair the gash in my floor to no avail. When workers left we were told that Noah would contact us concerning the gash in the floor because it was too deep and unrepairable. After waiting for one week my husband had to call Noah to find out what was happening with the floor, only to be told that (I) his wife had scratched it and covered it up. Then why did they try to repair it the last time out? . At one point a worker had approached me to ask “Mam where did we scratch your floor?” (I had answered that, I knew nothing about a scratch) while being diverted by another worker stating “No, no that was done on prior job site”. I noticed that the small area rug that had been doubled back all day was now laid out flat with cardboard placed on top, while the second rug was doubled back with cardboard on the floor, York Home Performance refuse to take responsibility

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